Name: Amazon UK
Rating: 4.66

“I've been a loyal customer and prime member for years. I ordered a kayak on prime and was glad to see it was dispatched the next day for delivery in two days. It didnt arrive. Half the order was missing from the dispatch and when I checked online the delivery had been pushed back 10 days. I called Amazon who gave me a £10 voucher and promised it would be delivered within 24 hours. It still didnt arrive. I was then offered a refund that would take 7-10 days to process back. Amazon UK are now using Hermes for delivery. Don't expect any parcels to arrive on time. If you live in an Amazon delivery area you'll be fine. But out with, beware. Hermes are notorious for losing parcels and being late.”

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Posted 6 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 6 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 6 years ago

“I will say customer services not very good.”

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Posted 6 years ago

“Bought mi iPad with market place seller Developed a fault. No response from seller. Contacted Amazon Won’t help. Not their responsibilities. Disgraceful that they can walk away”

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Posted 6 years ago

“I returned a faulty triple WiFi Mesh System which was picked up by their appointed courier, Hermes. It was an Amazon Warehouse deal, possibly a previous faulty return. After a week of me not being able to track the parcel on the Hermes website, I decided to contact Amazon. In their reply they kept insisting the parcel was still in transit. After another 2 weeks Amazon contacted me to say that they only received 1 of the 3 WiFi mesh units. Amazon are refusing to refund me unless they receive the other 2 units. I have told them that I returned all 3 units in the package. Still they are refusing to process the refund insisting on receiving the other 2 units that I do not have. I was a long standing Prime customer and have now ended my Prime membership.”

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Posted 6 years ago

“I purchased a Rotisserie oven from DISCOUNT IN LTD through Amazon and when i got it there were no cooking instructions inside, so i wanted to return it, being disabled i by most of my goods on line" the seller told me to take the appliance to the Post Office - it was over 11 kg very big and impossible to carry and the Post Office would not accept a parcel that big. When i told the seller they said to get my refund i would have to arrange my own courier as they would not pay for the return postage which was just under £10.00 All i can say that this is really bad customer service and i advise people not to use this company - EVER, especially disabled people. There were no problems with the couriers i just didn't want to pay for it.”

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Posted 6 years ago

“Asked for a review on a item I brought.. I give a honest review and they refused to post my review... Why ask if not going to post..”

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Posted 6 years ago

“They were double charging me for prime. Took me literally 5 days of them acknowledging that them taking my money made no sense, 5 days of them telling me to go talk to the american amazon after my emails were forwarded to them 3 times with no response (also its worth noting im not american) before i finally managed to get them to give me the £45 back. 5 days of persisting back and forth and them non-stop parroting a script at me to get my money back, that they acknowledged should not have been taken from me in the first place from the first email response they sent me. 5 days. And then to top it all of when i made a complaint to the manager (person called Shakir K) of these customer service people who were beyond useless he told me i should go make my complaint to the american amazon, despite the fact that im not american, dont live in america, dont have an american amazon account, and was making a complaint about the UK customer service. This was honest to god one of the most mind numbing, brain rotting, stress inducing experiences i have ever had.”

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Posted 6 years ago

“I ordered these guns fro another company through Amazon they were paid for but still waiting for them , I also brought a Samsung galaxy s7 that came but was a fake and dont work and a black view phone that dont work and cant get my money back”

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Posted 6 years ago

“I prefer KFC”

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Posted 6 years ago

“EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE”

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Posted 6 years ago

“Trash Don't recommend”

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Posted 6 years ago

“absolutely shocking! i ordered 16 new books to sell. they didn't come on time, simply appalled. >:(”

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Posted 6 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

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Posted 6 years ago

“Ok so the delivery is superb, but try getting a VAT invoice out of them for Amazon Prime ...Get real Amazon VAT invoices and receipts are an everyday thing for the rest of the world that pays its taxes!”

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Posted 6 years ago

“Made a mistake on two orders. Realised straight away. System would NOT let me cancel so now i have a kindle book when i have no kindle and a sawblade i dont need. Great !”

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Posted 6 years ago

“stayed in all day for "next day" delivery- was looking out of window hoping to see van - at the precise moment i got an email to say they had attempted delivey and failed as i was out ! Double checked no card in post box. Obviously a lie - the driver just decided they wanted to go home early ! So much for them saying they want to "build Earth's Most Customer-Centric Company.". PR rubbish. Avoid - and use a company that pays their fair wack of taxes !”

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Posted 6 years ago

“Wrong item recived, waiting 3 weeks for refund and still dont get it. Wasting time”

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Posted 6 years ago

“Hi all, just thought i'd post and share my utter frustration with my latest experience with Amazon. In brief, i purchased an item which could not be posted through my letterbox and also required signature as proof of delivery. The item was to be delivered the next day (Saturday) as confirmed upon checkout on Amazons site and then on the confirmation email, it stated Tuesday. I then called through to the actual retailer and they confirmed this is some issue at Amazons end, which i find it hard to believe as an "issue", as Amazon dont just make mistakes, its all done purposely. I continued with the purchase under the guarantee that it will be delivered by Tuesday. Tuesday came and no delivery. I called the retailer again rather than Amazon, as Amazon is slooow to respond and i need answers quick. The retailer called the courier (DHL) and they confirmed delivery for the Wednesday. We, as a family, then went away for one week as the children were off from school and upon our return, there was no proof of attempted delivery for our item. I called the retailer and they confirmed that the delivery was made, and someone had signed for it. i asked for proof of signature and the signature was clearly not mine or anyone from my household nor my neighbours. Even if it was my neighbours then the proof of attempted delivery should advise that item was left with that neighbour, but nothing. Now, Amazon have rejected my claim for refund, even though the item is showing as “one the way, but its running late” and when I choose the option Track Package, it reads – “Your package may be lost” . this is a clear case of fraud as my item is not with me and i am now out of pocket for £429. I believe the courier has signed on my behalf and i now refuse to do any further business with Amazon, but i will fight this until i get my money back. Appalling Amazon and sheer arrogance”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews