Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Rotisserie oven from DISCOUNT IN LTD through Amazon and when i got it there were no cooking instructions inside, so i wanted to return it, being disabled i by most of my goods on line" the seller told me to take the appliance to the Post Office - it was over 11 kg very big and impossible to carry and the Post Office would not accept a parcel that big. When i told the seller they said to get my refund i would have to arrange my own courier as they would not pay for the return postage which was just under £10.00 All i can say that this is really bad customer service and i advise people not to use this company - EVER, especially disabled people. There were no problems with the couriers i just didn't want to pay for it.”

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Posted 6 years ago

“Asked for a review on a item I brought.. I give a honest review and they refused to post my review... Why ask if not going to post..”

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Posted 6 years ago

“They were double charging me for prime. Took me literally 5 days of them acknowledging that them taking my money made no sense, 5 days of them telling me to go talk to the american amazon after my emails were forwarded to them 3 times with no response (also its worth noting im not american) before i finally managed to get them to give me the £45 back. 5 days of persisting back and forth and them non-stop parroting a script at me to get my money back, that they acknowledged should not have been taken from me in the first place from the first email response they sent me. 5 days. And then to top it all of when i made a complaint to the manager (person called Shakir K) of these customer service people who were beyond useless he told me i should go make my complaint to the american amazon, despite the fact that im not american, dont live in america, dont have an american amazon account, and was making a complaint about the UK customer service. This was honest to god one of the most mind numbing, brain rotting, stress inducing experiences i have ever had.”

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Posted 6 years ago

“I ordered these guns fro another company through Amazon they were paid for but still waiting for them , I also brought a Samsung galaxy s7 that came but was a fake and dont work and a black view phone that dont work and cant get my money back”

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Posted 6 years ago

“I prefer KFC”

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Posted 6 years ago

“EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE”

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Posted 6 years ago

“Trash Don't recommend”

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Posted 6 years ago

“absolutely shocking! i ordered 16 new books to sell. they didn't come on time, simply appalled. >:(”

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Posted 6 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

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Posted 6 years ago

“Ok so the delivery is superb, but try getting a VAT invoice out of them for Amazon Prime ...Get real Amazon VAT invoices and receipts are an everyday thing for the rest of the world that pays its taxes!”

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Posted 6 years ago

“Made a mistake on two orders. Realised straight away. System would NOT let me cancel so now i have a kindle book when i have no kindle and a sawblade i dont need. Great !”

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Posted 6 years ago

“stayed in all day for "next day" delivery- was looking out of window hoping to see van - at the precise moment i got an email to say they had attempted delivey and failed as i was out ! Double checked no card in post box. Obviously a lie - the driver just decided they wanted to go home early ! So much for them saying they want to "build Earth's Most Customer-Centric Company.". PR rubbish. Avoid - and use a company that pays their fair wack of taxes !”

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Posted 6 years ago

“Wrong item recived, waiting 3 weeks for refund and still dont get it. Wasting time”

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Posted 6 years ago

“Hi all, just thought i'd post and share my utter frustration with my latest experience with Amazon. In brief, i purchased an item which could not be posted through my letterbox and also required signature as proof of delivery. The item was to be delivered the next day (Saturday) as confirmed upon checkout on Amazons site and then on the confirmation email, it stated Tuesday. I then called through to the actual retailer and they confirmed this is some issue at Amazons end, which i find it hard to believe as an "issue", as Amazon dont just make mistakes, its all done purposely. I continued with the purchase under the guarantee that it will be delivered by Tuesday. Tuesday came and no delivery. I called the retailer again rather than Amazon, as Amazon is slooow to respond and i need answers quick. The retailer called the courier (DHL) and they confirmed delivery for the Wednesday. We, as a family, then went away for one week as the children were off from school and upon our return, there was no proof of attempted delivery for our item. I called the retailer and they confirmed that the delivery was made, and someone had signed for it. i asked for proof of signature and the signature was clearly not mine or anyone from my household nor my neighbours. Even if it was my neighbours then the proof of attempted delivery should advise that item was left with that neighbour, but nothing. Now, Amazon have rejected my claim for refund, even though the item is showing as “one the way, but its running late” and when I choose the option Track Package, it reads – “Your package may be lost” . this is a clear case of fraud as my item is not with me and i am now out of pocket for £429. I believe the courier has signed on my behalf and i now refuse to do any further business with Amazon, but i will fight this until i get my money back. Appalling Amazon and sheer arrogance”

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Posted 6 years ago

“Terrible customer services. Prime? well it does not work and the products are not quality. Received products that seem to have been used before with bits missing. When I underline the above they went mad, so not only bad quality but also an attitude problem. No no removing myself from this silly little store who has no complaint procedures in place.”

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Posted 6 years ago

“Amazon created thier own order for a Fire Place for £175.00 in November. I equipped and they said it was a mistake so they canceled it. A month later they took my money our of my account without my permission and tried to deliver the item I rejected the item and closed my money back through my bank. A week later Amazon claimed the money back saying the order was genuine. My bank gave it back to them . By this time the item was already back in.thier warehouse and the personell confirmed this . So now I am 175.00 pounds down and nothing to show for it. I tried over two months to get money back but Amazon customers service and managers have done nothing and each time in broken English as they don understand a word I am saying ate continuesly saying it was claimed back so I sent a letter to them from my bank showing clearly the money was sent back to them but there still saying they don't have it. Iam 175.00 pounds missing for nothing to show for it. 5 months later and they have stole my money and I have stopped shopping with them. A fraudulent company no wonder thier worth billions how they operate !!”

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Posted 6 years ago

“Driver lied about my item being delivered but it never was! Prime account, I was waiting at home for hours, all of the sudden status changed to delivered to letter box whilst I was standing outside! Nobody there! Ridiculous! On the top of that when I called customer service they treated me like I stole the parcel and tried to claim the money back!”

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Posted 6 years ago

“Amazon makes customers pay for their own errors. Amazon refused to return payment of a pair of €150 boots that was returned to them using their provided return label. Because they have not "registered the return". The carrier have confirmed that the parcel was delivered and Amazon refuses to acknowledge the fact even though I, as a customer, have prooved that the parcel have indeed been delivered. Their Customer Support makes you run in circles. They're looking for dead ends to guide you into. And they have no trust in their customers. They even refuse to sign a document provided by the carrier to confirm they are the supposed recipients, and this keeps from engaging in further investigations together with the carrier. We're talking medieval-level poor customer experience. I will dissuade everyone I know from using Amazon.co.uk. And I will stop from using them myself.”

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Posted 6 years ago

“Paid for Amazon prime, delivery driver lost the item. 5 days later and customer service is still “investigating” I have no product and money has been taken. They have no idea when or if O may get a replacement or a refund. Avoid!”