I ordered a new phone from Amazon last Wednesday (16th Jan). It was due to arrive up until 10pm that day. I waited in at my front window overlooking the front door waiting for the delivery. The driver never turned up. I then got an email from Amazon to say the package had been delivered to a neighbour but there was no house number on it. I had not received a 'sorry we missed you' slip that you would usually get from Amazon. I called their customer service and they confirmed that it had been delivered to a neighbour signed for by someone called Ricardo. It was too late to call in that night so my boyfriend called in the next evening after work to see if they had received it. They said they hadn't and that there was no one called Ricardo living in the house. I reported this back to Amazon and they sent me out a form to fill in to receive a refund. Assuming this was just a mistake I decided to order the same phone again from Amazon as I've never experienced this happening before and assumed it was a one off. The new delivery was supposed to happen on Tuesday. At 11.47am it said that it had been delivered and handed to the resident. I knew this wasn't true because I was the only one at the property at the time and I had been again sitting at the window and knew it hadn't been delivered. Again I had not had a knock at the door, no one had called the number I provided them and I didn't receive any slip to let me know that they had missed me and delivered elsewhere. I rang Amazon to let them know it hadn't been delivered and to find out what the problem was this time. The girl I spoke to said she could see that the location the parcel was scanned at was not my address. She said it was "really strange" and advised me to wait until the end of the day to get back in touch as the parcel might turn up. At about 17.10 last night I called Amazon again to let them know it still hadn't arrived. Again the girl I spoke to confirmed it hadn't been geostamped at my address but on a completely different road. On Wednesday I managed to speak to the man who lives there who said it had definitely not been delivered there. I received an email from Amazon on Wednesday to say they are no longer investigating my delivery and are not willing to offer me a refund as they collected information at the point of delivery which proves it was delivered to me. This isn't true though because I didn't sign for it. This has never happened before, I've always had a really good experience with Amazon. The problems have only started since I moved to a new area. No deliveries have turned up they've all vanished in transit. This leads me to believe the delivery driver is stealing them. Amazon have refused to deal with me either by email or on the phone. I've now had to get the police and my solicitor involved. I have been a loyal customer for years and I'm so disgusted for how they've treated me on this occasion. I now have to go out and buy the phone again elsewhere and am over £200 out of pocket.