Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband didn't get his order.”

Helpful Report

Posted 6 years ago

“Outside of the US? Do not rely on Amazon(.com) to support your transaction all the way through to delivery! This 1 star doesn't represent the item in any way, because I didn't receive it! After receiving the delivery slip through the door by Yodel (of all people) stating it had been left in a safe place, but failed to specify where, I went through a two week back and forth with Amazon about where my item was. They couldn't (or wouldn't) provide the details of the delivery or be bothered to investigate Yodel properly to find out where my parcel had gone. In the end they they said would refund me if I provided a crime report, however my report was refused by my local police department due to the item failing to be delivered. My country's laws state that as the item wasn't received it cannot be classed as potentially stolen therefore no crime occurred. But Amazon seems to think they're above such laws and had the audacity to blame me for the failure of delivery, churning the same old statement about their terms and conditions to me over and over again that once an item has been "delivered" it becomes my responsibility. I'm pretty sure the onus is on them to actually use a half decent and competent courier service when handling such expensive goods. First and last item I will attempt to purchase with Amazon.com as a UK buyer, and pretty sure I'll avoid buying such high value items with Amazon in general in future. F**K YOU, Amazon.”

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Posted 6 years ago

“I find that it is hard to just order what you want from Amazon without singing up for prime or some other scheme they are running it says this item is free delivery but when you check out £4.00 has been added for postage. Have contacted costomer care and they couldn't care less?”

Helpful Report

Posted 6 years ago

“My lawn was bad and the scarifying rate had broken half way! I ordered on Saturday morning and notice came as delivery Sunday, that day it came and went! A further notification came it would now be Monday! On Tuesday morning a message came from DPD it would arrive Tuesday! This continued, Weds. thursday. By Friday afternoon I had had enough and told them I was going to cancel. Still waiting for my money back. I got in touch with Tesco Direct at the same price! It came with a further £18.00 off and it is waiting for me as I write!”

Helpful Report

Posted 6 years ago

“I bought some ink cartridges for my Epson printer and they fitted but did not work I also bought a plug in cigarette lighter adapter they sent the wrong one I bought some sun visor parts for my car quality was so poor I couldn't fit them but the goods I have had from Amazon that have been good outway the bad”

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Posted 6 years ago

“A nightmare experience with my purchase”

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Posted 6 years ago

“Inappropriate pop ups all the time even on children tablets...they let open the games and tricks the children to play and then without consulting the parents they take money on the bank account even the price reach 1000's... I closed my Amazon account. No more amazon. Bad and terrible experience...”

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Posted 7 years ago

“Great service if you ever actually recieve the products. Ordered numerous things from there uk site of 5 items 2 arrived late 2 never arrived and the final one wasnt going to meet delvery date so i cancel it.”

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Posted 7 years ago

“They sent me a product that i need to find a way to uk standard to be able to use - very inconvinient as i was not appraised of this.”

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Posted 7 years ago

“I ordered a watch, it was lost on its way to me, the seller doesn't want to refund me or something else. Do not trust him Lately it is a scam And i am not the only one who happened the same thing (It is called "ukamazing" and it is selling on eBay)”

Helpful Report

Posted 7 years ago

“Two pairs of garden gloves were bought on 9 November. The pair from Amazon came straight away, the ones from Kaladia UK ( on Amazon website) have still not arrived and no refund is possible as I bought them on a combined order! Apparently Amazon has warehouses overseas but as Kaladia UK is a UK business this should not be an excuse!”

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Posted 7 years ago

“my son Grant order a pc for my birthday --- has not arrived”

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Posted 7 years ago

“This company earns their money by bashing everyone else out of the contest with dumping-prices that they crete by exploiting their employes and avoiding to pay taxes in whole continents! Please do not shop there, the cheap price is not worth the negative consequences!”

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Posted 7 years ago

“Great returns policy”

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Posted 7 years ago

“They took £££1000£££ pounds on my bank account for the games the child has been proposed on the Amazon tablet bought previously without parents permission.... I tried to contest their strategic behaviour to loot the parents and ask my money back their didn't get back to me to solve finally the problem....very very bad experience. On the amazon tablet their per”

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Posted 7 years ago

“Very poor service and prime did not arrive on time”

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Posted 7 years ago

“I had ordered a PSU from ADMI via Amazon on line, but after waiting past the stated delivery day they said they had dispached it via Royal Mail. But Royal Mail said they hadn't received it so I cancelled and bought similar from NextDayComponents.”

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Posted 7 years ago

“They failed me on multiple levels...”

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Posted 7 years ago

“troy built 2 cycle weed eater will not start. Carried to local saw shop would not start. Will be returning”

Helpful Report

Posted 7 years ago

“I ordered my Christmas presents on Amazon. Delivery date was 24/12. Just on time for Christmas. Perfect. Well, on the morning of the 23rd, I get the following message from Amazon delivery services: attempted delivery failed. What attempt I wonder? No one showed up and nothing came on the 23rd. I called customer service. They promised a new delivery would be made on the 24th and I would have my daughter's Christmas presents on time. Same message from Amazon delivery services: attempted delivery failed. I was on the phone with Amazon customer service until 10.30 that night. A finally got hold of a manager. When he checked the delivery log, he found out that NO ATTEMPT AT DELIVERING ANYTHING WHATSOVER WAS MADE NEITHER ON THE 23rd NOR ON THE 24th... And of course, no delivery is made on the 25th... Today is February 20th. I am still waiting for Amazon to get back to me with an explanation or a commercial gesture... Just Anything. And by the way, I have a Premium account....”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,402 reviews