Abysmal customer service! Having been an Amazon customer for coming on 20 years and Prime for a while we have now cancelled our Prime membership and I will do my utmost never to deal with the company again. Long story ...ongoing for over 3 months now. Ordered a mattress FULLFILLED BY AMAZON in June, according to the website the itme was IN STOCK! BEWARE - “ in stock” on Amazon doesn't actually mean at all that it is in stock.. false advertising. We waited for 2.5 MONTHS for the mattress to be delievered after countless email exchanges and phone calls with at least 10 different customer service , we recived the mattress. Guess what ...they send the wrong size! So after 2.5 MONTHS (!) waiting for delivery it was back to emailing, phone calls...being told we had to organise a courier to pick up the mattress and now after we spent much of our UNPAID time to sort this mess Amazon still hasnt refunded us the money we payed for the mattress in AUGUST. The company is an absolut shambles....ok if you order books or cds but as soon as its bigger and more expensive items it just all falls to pieces. As for “ Earth's Most Customer-Centric Company “.......that should definitely get a comedy award!!