Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use amazon a lot and they are great I have never had a problem so I rate it excellent”

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Posted 6 years ago

“Generally efficient and good value BUT getting more and more impersonal as they get bigger - a bit like the robots in their customer services!”

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Posted 6 years ago

“Very good service, packages are almost always on time and the TV/music service is a nice added bonus.”

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Posted 6 years ago

“Super corecți și promti”

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Posted 6 years ago

“So an Amazon delivery driver damaged my property and have broken my car parking bollard. I have a ring video door system that clearly identifies the vehicle and sees the van driver deliver the amazon parcel and reverse their van into my driveway and knock down my bollard, check his vehicle and drive off! Reported this to amazon immediately so despite the video evidence, time of delivery and where the parcel was delivered to (not us) Amazons response - nothing we can do without the parcel tracking number ?! Explained that we do not speak to that particular Neighbour and can not obtain that, they have said there is nothing they can do?! In today’s age I find that impossible there is nothing they can do considering we have this overwhelming evidence. I have an amazon account and find this blatant attempt to not help their customers despite a crime has been committed disgraceful. I will be shortly closing my and my husbands amazon Account and contacting the police”

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Posted 6 years ago

“Have been waiting in all morning for the delivery. Just seen the card slipped through the door 'sorry we missed you'. YOU DIDN'T MISS ME, YOU FAILED TO KNOCK ON THE DOOR. UNACCEPTABLE POOR SERVICE.”

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Posted 6 years ago

“I`ve made purchases for Christmas and now I`ve found that €135 was set on hold on Amazon for my purchases. I`ve been purchasing in Amzon for years. this is the first time something like that happened. They just crashed my budget for christmas. Now I can`t buy gift for my other child because of Amazon. I contacted thei customer care and they redirected me to call my bank and my bank is redirecting me to contact Amazon. Guys if you don`t want have such amounts charged on your debit card dont buy from Amazon. Amazon fu**cked our Christmas !!!!”

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Posted 6 years ago

“ssssssssssssssssssssssssssssss”

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Posted 6 years ago

“NOT HAPPY!! Purchased the Asus FX504 described as having Intel Optane and Fast HDD (Firecuda) Didn't have either. So finally got them to agree a refund (£600+) .. Packaged collected within couple of days, then disappeared within Hermes, and chasing amazon uk they tell me in the small print it says they can tale up to TWO weeks once they receive the item before authorising the refund, which as we all know they use "Working Days" as an excuse to hang on to the funds. I did point out that they are a 24/7/363 company who take funds from customers on "NON Working Days"!! Last time I'll spend over £50 at amazon”

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Posted 6 years ago

“Never received multiple parcels customer service didn't help apart from eventually refunding me, I was a prime member for 6 months and was not happy with any service or product provided to me”

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Posted 6 years ago

“Disgraceful. I had a delivery today and my order said nothing about having to sign for it. So I left a note on the porch door for the delivery to be left inside as I was in bed as on nights. Delivery man knocked on the doors and bedroom window of my bungalow very rapidly not giving me chance to get out of bed. Due to this disgraceful delivery incident I have now cancelled all my prime and music membership and cancelled all my pre orders. Unacceptable”

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Posted 6 years ago

“Abysmal customer service! Having been an Amazon customer for coming on 20 years and Prime for a while we have now cancelled our Prime membership and I will do my utmost never to deal with the company again. Long story ...ongoing for over 3 months now. Ordered a mattress FULLFILLED BY AMAZON in June, according to the website the itme was IN STOCK! BEWARE - “ in stock” on Amazon doesn't actually mean at all that it is in stock.. false advertising. We waited for 2.5 MONTHS for the mattress to be delievered after countless email exchanges and phone calls with at least 10 different customer service , we recived the mattress. Guess what ...they send the wrong size! So after 2.5 MONTHS (!) waiting for delivery it was back to emailing, phone calls...being told we had to organise a courier to pick up the mattress and now after we spent much of our UNPAID time to sort this mess Amazon still hasnt refunded us the money we payed for the mattress in AUGUST. The company is an absolut shambles....ok if you order books or cds but as soon as its bigger and more expensive items it just all falls to pieces. As for “ Earth's Most Customer-Centric Company “.......that should definitely get a comedy award!!”

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Posted 6 years ago

“I am sharing a letter that I wrote to so-called head office (fat lot of good that will do I’m sure). This letter will give you an idea of their service. 204-2264959-1511518 - WEN Power Bank Small Light 2500 in Pocket Portable Charger 204-6758384-2216310 - DR.ÖTEK Easy to Operate Pinpoint Metal Detector I am writing concerning the service that I have received from Amazon Logistics which as a rule is abysmal and in respect of the above two orders, is diabolical. Let me first start off by saying that I am a prime customer and am paying £79 a year for the pleasure. The delivery service that I have received as a prime member is nothing short of atrocious. Quite frankly there simply are not enough words to describe exactly how atrocious. I will start off with the above two orders to give you an example. Beginning with order 204-2264959-1511518 the WEN Power Bank Small Light 2500 in Pocket Portable Charger, delivered 26th August. My delivery instructions both on the address label and on my Amazon account read as follows: A Rowe 1000 freedom Rd DO NOT LEAVE WITH NEIGHBOURS!!!!!!!!!! DO LEAVE IN SECURE RED PARCEL BOX BEHIND SIDE GATE London NW 3 Instead of leaving the parcel IN the parcel box as instructed (and as any normal person with one working brain cell would do), this bright spark of a courier driver not only left the parcel on the ground OUTSIDE the parcel box but did so in the pouring rain! So when I got home and saw my parcel on the ground soaked through, I was not surprised to see that the power bank was also soaked through and obviously ruined. It takes a special kind of moron to leave a parcel OUTSIDE a parcel box in the pouring rain, truly I think they deserve a prize for idiot of the year. I rang and spoke with Amazon and was told as I have been on umpteen previous occasions that a complaint would be filed with the logistics team and this would not happen again. Yeah right. If I had an ice cream for every time I was told this, I could open up my own ice cream parlour. The number of times that a complaint has been made (in respect of my orders) to Amazon Logistics would be laughable if it wasn’t so pathetic. If Amazon keeps a record of such things, you can check so for yourself and see. I said as much to the agent who not only promised that I would receive an email response from the logistics team but that they themselves would call within three days time to ensure that I had. Not surprisingly neither of these have happened. And Amazon only continues to surpass itself. And now we go on to the second disaster, order 204-6758384-2216310, the DR.ÖTEK Easy to Operate Pinpoint Metal Detector. As I mentioned above, on both my address label and Amazon delivery instructions, it clearly states that parcels are NOT to be left with a neighbour. And yet when the metal detector was delivered, where was it left? With a neighbour! Clearly the driver either cannot read or does not know how to follow instructions. Where does Amazon Logistics find these people????! Not only did they ignore what was written on the address label but also what was clearly stated in my delivery instructions. Tell me, what is the point of having delivery instructions if they’re not going to be followed? I can’t help but wonder when Amazon Logistics recruits drivers do they place adverts looking for world-class idiots? Do they even check to see if the drivers can actually read? Or if they know how to follow instructions? In my line of work, I charge out £120 an hour for my services as a business advisor. Now when you consider that over the past year, I must have spent at least 50 hours on the phone to Amazon with regard to problems I’ve had with orders, we’re looking at £6000 in chargeable time that I have spent on the phone dealing with problems related in one way or another to my Amazon orders. And yet not only am I not compensated for my troubles and time but I’m actually PAYING for this abysmal service! I would like one person, just one person at Amazon to take ownership for these problems and the service that I receive (or don’t as the case may be). I have tried to escalate these events to management level however all I get is the same old blurb, “we will make a report to Amazon Logistics and it won’t happen again, blah blah blah”. I am going to copy this email to Jeff Bezos and ask that he himself read what is going on in his company because this is a disgrace. A Rowe”

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Posted 6 years ago

“I printed off the details and the printed information shows the correct card that I used. When I looked at my bank statement it showed that Amazon had taken the amount out of a different account, my Debit Account. The Gift Master Card was by then out of date, I could not check if they had also taken the money out of there too. So I had lost the money from the Gift Master Card as by the time the goods had come and I had checked my statement, it was out of date and could not be used. I have run customer service many times since this happened and I am always told someone will come back to me within 24 hours and no one ever has. 10 months later I am still without the money!”

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Posted 6 years ago

“I ordered goods last October and used my Gift Master Card, that was valid for 4 weeks. I printed off the details and the printed information shows the correct card that I used. When I looked at my bank statement it showed that Amazon had taken the amount out of a different account, my Debit Account. The Gift Master Card was by then out of date, I could not check if they had also taken the money out of there too. So I had lost the money from the Gift Master Card as by the time the goods had come and I had checked my statement, it was out of date and could not be used. I have run customer service many times since this happened and I am always told someone will come back to me within 24 hours and no one ever has. 10 months later I am still without the money!”

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Posted 6 years ago

“Awful company”

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Posted 6 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 6 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 6 years ago

“Prime never arrives on time, always a day late. They blame the manufacturers and that's that. Continue to take you're money for nothing in return. There Prime Video service is day light robbery, anything half decent or fancy watching, you have to pay. They charge you for Series that are currently free on TV. I do not rate this company 1 bit. Ebay offer just as good stuff, cheaper & normally turns up next day with free del. Amazon just another money grabbing company & I hope others see it for it is. I have been a member with Amazon for over 2yrs or so, only a member for Grand Tour & I bet you season 3 will be chargeable.”

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Posted 6 years ago

“Trust went wrong”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,402 reviews