Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered a PSU from ADMI via Amazon on line, but after waiting past the stated delivery day they said they had dispached it via Royal Mail. But Royal Mail said they hadn't received it so I cancelled and bought similar from NextDayComponents.”

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Posted 7 years ago

“thy took out amazon prime I did nt ordered this yr nd I ve, reported it to my card I heard nonthing”

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Posted 7 years ago

“i must warn customers on amazon uk that you cannot get a refund on multiple orders with prime video,it says you can cancel a prime video within 14 days of purchase but you can only cancel five videos at a time,if you contact amazon customer service they say because you cancelled orders before on a few occasions that you cannot cancel orders anymore but it does not state this in the terms as i have not seen this anywhere,they need to update the terms and conditions,also when i closed the window in chat it usually says leave feedback but the last two times it has not done this,i wonder why,so i leave feedback here,please take note when buying prime videos,i have had to leave feedback here because i cannot do it on the website for some reason,if amazon change the terms to what i have explained here then i will be happy,but for now i am not happy.by the way amazon refused to refund my orders so i got no money back,this is not good,i did not want to leave this review but as it has happened twice so i had to,when the terms state that multiple orders cannot be refunded then my feedback will change but until then well not good.”

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Posted 6 years ago

“I've purchased countless items from amazon. I'm a very happy customer, as they always deliver on time. If I have any issues, they are very prompt in dealing with any situation. It's very uncommon to have any problems. 10 stars if I could!”

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Posted 6 years ago

“a very corrupt company, poor treatment of workers”

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Posted 6 years ago

“Very quick easy delivery”

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Posted 6 years ago

“Never any problem - Once i had and they sorted it out quickly and effectively”

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Posted 6 years ago

“Contacted Amazon customer service about a faulty item ordered a few months ago, got a prompt reply and a very satisfying solution, Amazon's customer service is second to none, so efficient, the best!”

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Posted 6 years ago

“I use amazon a lot and they are great I have never had a problem so I rate it excellent”

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Posted 6 years ago

“Generally efficient and good value BUT getting more and more impersonal as they get bigger - a bit like the robots in their customer services!”

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Posted 6 years ago

“Very good service, packages are almost always on time and the TV/music service is a nice added bonus.”

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Posted 6 years ago

“Super corecți și promti”

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Posted 6 years ago

“So an Amazon delivery driver damaged my property and have broken my car parking bollard. I have a ring video door system that clearly identifies the vehicle and sees the van driver deliver the amazon parcel and reverse their van into my driveway and knock down my bollard, check his vehicle and drive off! Reported this to amazon immediately so despite the video evidence, time of delivery and where the parcel was delivered to (not us) Amazons response - nothing we can do without the parcel tracking number ?! Explained that we do not speak to that particular Neighbour and can not obtain that, they have said there is nothing they can do?! In today’s age I find that impossible there is nothing they can do considering we have this overwhelming evidence. I have an amazon account and find this blatant attempt to not help their customers despite a crime has been committed disgraceful. I will be shortly closing my and my husbands amazon Account and contacting the police”

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Posted 6 years ago

“Have been waiting in all morning for the delivery. Just seen the card slipped through the door 'sorry we missed you'. YOU DIDN'T MISS ME, YOU FAILED TO KNOCK ON THE DOOR. UNACCEPTABLE POOR SERVICE.”

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Posted 6 years ago

“I`ve made purchases for Christmas and now I`ve found that €135 was set on hold on Amazon for my purchases. I`ve been purchasing in Amzon for years. this is the first time something like that happened. They just crashed my budget for christmas. Now I can`t buy gift for my other child because of Amazon. I contacted thei customer care and they redirected me to call my bank and my bank is redirecting me to contact Amazon. Guys if you don`t want have such amounts charged on your debit card dont buy from Amazon. Amazon fu**cked our Christmas !!!!”

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Posted 6 years ago

“ssssssssssssssssssssssssssssss”

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Posted 6 years ago

“NOT HAPPY!! Purchased the Asus FX504 described as having Intel Optane and Fast HDD (Firecuda) Didn't have either. So finally got them to agree a refund (£600+) .. Packaged collected within couple of days, then disappeared within Hermes, and chasing amazon uk they tell me in the small print it says they can tale up to TWO weeks once they receive the item before authorising the refund, which as we all know they use "Working Days" as an excuse to hang on to the funds. I did point out that they are a 24/7/363 company who take funds from customers on "NON Working Days"!! Last time I'll spend over £50 at amazon”

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Posted 6 years ago

“Never received multiple parcels customer service didn't help apart from eventually refunding me, I was a prime member for 6 months and was not happy with any service or product provided to me”

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Posted 6 years ago

“Awful company”

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Posted 6 years ago

“Disgraceful. I had a delivery today and my order said nothing about having to sign for it. So I left a note on the porch door for the delivery to be left inside as I was in bed as on nights. Delivery man knocked on the doors and bedroom window of my bungalow very rapidly not giving me chance to get out of bed. Due to this disgraceful delivery incident I have now cancelled all my prime and music membership and cancelled all my pre orders. Unacceptable”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,410 reviews