Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an awful experience over the last 2 weeks. Waited in 2 days force delivery, kept getting the wrong information. Was promised a refund when it arrived..then asked to send it back . The customer service chat agents are useless. I wasted so much time talking to them for nothing. They also deliver false promises. They're disgraceful.”

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Posted 6 years ago

“Due to an inability to access an account which has been 'locked' by yourselves I have lost 9 x months of Prime. Even after opening another Amazon account, they would not transfer the remaining 9 months to the new account. We reached an impasse and I lost out. How unfair. The operative was sympathetic but I still remain out of pocket. Terrible. I will be sharing the experience.”

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Posted 6 years ago

“I'm so disappointed, they took £79 from my account for some prime membership, but I never subscribe for this kind of membership.”

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Posted 6 years ago

“Such a pity because we do need that type of shopping, however: Do I get my delivery on time? NO When things go wrong does Amazon tries to fix it? No Does prime works with one click, one day delivery? NO Is Amazon responsive? NO Received an email somebody who probably thinks he is the top worm as he is calling himself Joseph! Oh dear! telling me that if the delivery guy did not deliver is because he probably thought it was not safe! WHAT? the camera filmed what happened, he did not ring the bell, and he was not quick at coming out of the front path, indeed he stayed back studying the windows and the camera at the top. In other words he did not tried to deliver to me, for any reasons of his own. But for Amazon to back him up, telling me I am wrong and during this time pocketing my money from prime: NO!”

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Posted 6 years ago

“I ordered a new phone from Amazon last Wednesday (16th Jan). It was due to arrive up until 10pm that day. I waited in at my front window overlooking the front door waiting for the delivery. The driver never turned up. I then got an email from Amazon to say the package had been delivered to a neighbour but there was no house number on it. I had not received a 'sorry we missed you' slip that you would usually get from Amazon. I called their customer service and they confirmed that it had been delivered to a neighbour signed for by someone called Ricardo. It was too late to call in that night so my boyfriend called in the next evening after work to see if they had received it. They said they hadn't and that there was no one called Ricardo living in the house. I reported this back to Amazon and they sent me out a form to fill in to receive a refund. Assuming this was just a mistake I decided to order the same phone again from Amazon as I've never experienced this happening before and assumed it was a one off. The new delivery was supposed to happen on Tuesday. At 11.47am it said that it had been delivered and handed to the resident. I knew this wasn't true because I was the only one at the property at the time and I had been again sitting at the window and knew it hadn't been delivered. Again I had not had a knock at the door, no one had called the number I provided them and I didn't receive any slip to let me know that they had missed me and delivered elsewhere. I rang Amazon to let them know it hadn't been delivered and to find out what the problem was this time. The girl I spoke to said she could see that the location the parcel was scanned at was not my address. She said it was "really strange" and advised me to wait until the end of the day to get back in touch as the parcel might turn up. At about 17.10 last night I called Amazon again to let them know it still hadn't arrived. Again the girl I spoke to confirmed it hadn't been geostamped at my address but on a completely different road. On Wednesday I managed to speak to the man who lives there who said it had definitely not been delivered there. I received an email from Amazon on Wednesday to say they are no longer investigating my delivery and are not willing to offer me a refund as they collected information at the point of delivery which proves it was delivered to me. This isn't true though because I didn't sign for it. This has never happened before, I've always had a really good experience with Amazon. The problems have only started since I moved to a new area. No deliveries have turned up they've all vanished in transit. This leads me to believe the delivery driver is stealing them. Amazon have refused to deal with me either by email or on the phone. I've now had to get the police and my solicitor involved. I have been a loyal customer for years and I'm so disgusted for how they've treated me on this occasion. I now have to go out and buy the phone again elsewhere and am over £200 out of pocket.”

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Posted 6 years ago

“Book ordered 5th December 2018. Never arrived. Very disappointed. Terrible service.”

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Posted 6 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 7 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 7 years ago

“Trust went wrong”

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Posted 7 years ago

“I had ordered a PSU from ADMI via Amazon on line, but after waiting past the stated delivery day they said they had dispached it via Royal Mail. But Royal Mail said they hadn't received it so I cancelled and bought similar from NextDayComponents.”

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Posted 7 years ago

“thy took out amazon prime I did nt ordered this yr nd I ve, reported it to my card I heard nonthing”

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Posted 7 years ago

“i must warn customers on amazon uk that you cannot get a refund on multiple orders with prime video,it says you can cancel a prime video within 14 days of purchase but you can only cancel five videos at a time,if you contact amazon customer service they say because you cancelled orders before on a few occasions that you cannot cancel orders anymore but it does not state this in the terms as i have not seen this anywhere,they need to update the terms and conditions,also when i closed the window in chat it usually says leave feedback but the last two times it has not done this,i wonder why,so i leave feedback here,please take note when buying prime videos,i have had to leave feedback here because i cannot do it on the website for some reason,if amazon change the terms to what i have explained here then i will be happy,but for now i am not happy.by the way amazon refused to refund my orders so i got no money back,this is not good,i did not want to leave this review but as it has happened twice so i had to,when the terms state that multiple orders cannot be refunded then my feedback will change but until then well not good.”

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Posted 6 years ago

“I've purchased countless items from amazon. I'm a very happy customer, as they always deliver on time. If I have any issues, they are very prompt in dealing with any situation. It's very uncommon to have any problems. 10 stars if I could!”

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Posted 6 years ago

“a very corrupt company, poor treatment of workers”

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Posted 6 years ago

“Very quick easy delivery”

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Posted 6 years ago

“Never any problem - Once i had and they sorted it out quickly and effectively”

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Posted 6 years ago

“Contacted Amazon customer service about a faulty item ordered a few months ago, got a prompt reply and a very satisfying solution, Amazon's customer service is second to none, so efficient, the best!”

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Posted 6 years ago

“I use amazon a lot and they are great I have never had a problem so I rate it excellent”

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Posted 6 years ago

“Generally efficient and good value BUT getting more and more impersonal as they get bigger - a bit like the robots in their customer services!”

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Posted 6 years ago

“Very good service, packages are almost always on time and the TV/music service is a nice added bonus.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews