Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and prime did not arrive on time”

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Posted 7 years ago

“They failed me on multiple levels...”

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Posted 7 years ago

“troy built 2 cycle weed eater will not start. Carried to local saw shop would not start. Will be returning”

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Posted 7 years ago

“I ordered my Christmas presents on Amazon. Delivery date was 24/12. Just on time for Christmas. Perfect. Well, on the morning of the 23rd, I get the following message from Amazon delivery services: attempted delivery failed. What attempt I wonder? No one showed up and nothing came on the 23rd. I called customer service. They promised a new delivery would be made on the 24th and I would have my daughter's Christmas presents on time. Same message from Amazon delivery services: attempted delivery failed. I was on the phone with Amazon customer service until 10.30 that night. A finally got hold of a manager. When he checked the delivery log, he found out that NO ATTEMPT AT DELIVERING ANYTHING WHATSOVER WAS MADE NEITHER ON THE 23rd NOR ON THE 24th... And of course, no delivery is made on the 25th... Today is February 20th. I am still waiting for Amazon to get back to me with an explanation or a commercial gesture... Just Anything. And by the way, I have a Premium account....”

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Posted 7 years ago

“BEWARE CUSTOMERS CHECK YOUR BANK ACCOUNT AS AMAZON TOOK MONEY FROM MY BANK ACCOUNT WITHOUT ORDERING FROM THEM I AM NOW TAKING LEGAL ACTION AGAINST AMAZON”

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Posted 7 years ago

“Short delivered and 2 days late, still missing products not delivered and as yet no response from either Amazon or the company that I bought goods from”

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Posted 7 years ago

“Sad lamp not working. The would send a replacement , The refused to help in anyway. They said they destroyed the lamp which was in working order. No compensation or contact made to my e mails.”

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Posted 7 years ago

“I elected to have my parcel delivered to a local shop on the list supplied by Amazon. They tried 3 times to deliver at night long after the shop had closed! And were prepared to keep doing that! I cancelled my order.”

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Posted 7 years ago

“my item was counterfeit”

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Posted 7 years ago

“Ordered two items, an ipad case and water filter. After 3 weeks and no update, I logged in to find Amazon reported both as delayed due to technical issues and external factors. Then a couple of weeks later they suggested it was lost and offered a refund. So 5 weeks later and no products! Really hopeless. I'd have ignored this, but the same thing happened with my wife's order. Seems like Amazon is creaking at the seams, they often treat marketplace suppliers badly (esp when they get the odd negative review) but then provide an even worse service themselves!”

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Posted 7 years ago

“Amazon is boring and too expensive. plus bullies come there and bully the little baby”

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Posted 7 years ago

“We order the Tv product to watch films etc. And the films stop for or just switch off and we have a blank screen. We contacted Amazon tech guys who asked us a lot meaningless questions and didn't have any solutions other than "re start your router" very poor service”

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Posted 7 years ago

“Four of my orders made on 11th and 12th Dec (plenty of time, I thought), simply failed to arrive. Being a loyal customer I just assumed they would arrive...finally called them on 24th to be told that they were unfulfilled!! I was immediately offered full refunds but this is not much good on the day before Christmas. 4 presents horribly delayed - embarrassing!”

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Posted 7 years ago

“im was amazon prime had 2 deliveries one late and one missing they werent intersted atall theyre getting to big”

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Posted 7 years ago

“I ordered my stuff last month nd still hasn't come so phoned up for them to tell me they havnt got the wen they said the had been delivered on the 26th of November so of I didn't fone still wouldn't ov now n barring in mind these are my son's Christmas presents wat he is now not going to have. They also told me there was a refund for these items sent out on the 18th ov December I have foned the bank no refund I no it can take up to 5 days so still should be pending iv looked in to it nd tool it further nd I no the money can be transferred the same day now I need to find the money to buy my boy these presents this has really destroyed me nd made my angry I use amazon a lot nd never ever had this problem will never be using use again nd will be advising other ppl not yo either this is terrible the way use gave dealt wiv this situation”

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Posted 7 years ago

“Took for item, but said needed to wait for delivery date. Subsequently found out item was out of stock. Item came back into stock and they still did not ship. Item then went out of stock again and no indication of when it will be available. Cancelled order and bought elsewhere. Then received email saying item back in stock. Waste of time. And item elsewhere was cheaper.”

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Posted 7 years ago

“Kept sending gifts without external packaging and putting address label directly onto the item”

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Posted 7 years ago

“They took money from my credit card for some premium membership even i bought nothing from them.. They gave me my money back but thats not what i expecterd from this famous site”

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Posted 7 years ago

“I ordered a Dualit coffee m/e on 26 November,the order was lost, on the 2nd Dec a replacement was issued which has also gone missing. After over a week of false delivery promises , much hanging around for a delivery the has still not arrived I am still without my desired coffee machine. After being a regular customer of Amazon, and a recent Amazon prime customer they are letting me down bigtime”

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Posted 7 years ago

“In August I ordered some artificial tulips which never arrived . I have emailed three times and received no reply from ccshunli or Amazon”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,410 reviews