Name: Amazon UK
Rating: 4.66

“As an individual I love to buy from them. However as a business selling with them is a nightmare. They don't respond and they don't pay. They still have £4k worth of our stock that they haven't paid for and haven't returned. A Large business with huge profits stepping on honest SME's.”

Helpful Report

Posted 8 years ago

“Have been ordering Johnston and Jeff Budgie seed from Amazon for about 9 months, every month they send the 20Kg bag of seed out with no packaging and every month it arrives damaged and I have to refuse delivery and order a replacement which sometimes arrives undamaged and sometimes does not. Have complained multiple times regarding this and requested that it be sent out in a box like every other product they sell but still no luck. I have had seed trailed all over my drive which then sprouts and starts to grow causing damage to my drive but Amazon don't care. Have now found an alternative supplier that do put it in a box and are a good price as well!”

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Posted 8 years ago

“Needed to spend £20.00 for free delivery. Item required was £19.99, doubling up on purchace not an option because of expiry date of item, ended up scanning web site for a long time trying to find something i needed to make up the min amount., website does not make it clear that items have to be from same supplier untill you get to checkout, constantly being urged to join "Prime" , is very annoying. will purchace from the usa direct next time, being careful of the expiry date.”

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Posted 8 years ago

“Que amazon no pone medidas para dar un buen servicio sobre los proveedores que no son prime. Son poco serios y no dan servicio, no entregan nunca los artículos, es cierto que te devuelven el dinero pero juegan con la ilusión de los compradores. Encima Amazon ya ni te compensa ni las molestias ocasionadas. Amazon ya está de generándose. Empiezo a no confiar en esta web”

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Posted 8 years ago

“Information on Returns Diabolical”

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Posted 8 years ago

“Unhappy as they do not track sellers and costomer like me lose money”

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Posted 8 years ago

“Damaged product...big crack on the back of the case and no trace of damage on delivery package. Which leaves me to believe that it was broken before it was sent. Blocked store...”

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Posted 8 years ago

“Hi all! I hope that through open discussion you will not allow Amazon to hush the matter. This store is trying to steal my money right now. Let me tell my story. I bought Iphone 5s and headphones in amazon Order #202-3613537-0629910, but when items was delivered for me my account was LOCKED. "Your account is directly related to an account we closed for misusing our services, which is against our Conditions of Use and Sale" This email I recieve from some adress cis@amazon.co.uk. Now I don't have acces for my main account illana.sverebova87@gmail.com. Okay, I wanted to send package back for amazon, I did it and amazon recieve my package 16 JUNE 2017. (I saw it in the posttrack) but then Amazon did not give my money. AND the most interesting: the last answer from cis@amazon.co.uk was 27 JULE 2017. AFTER THIS DATE THIS SUPPORT STOPED RESPONDING TO MY MESSAGES, really, Im writing them and they are reading it and ignoring both my messages. You should see it :) I made screenshot of my messages for this support service: http://i93.fastpic.ru/big/2017/0812/76/e1e99c07ee9d63986dd7c9a3ef8f6176.png Funny? It isn't. The biggest shop in the world is trying to scam me and don't refund my money after full return. I will send the same review on the both popular review forums in EU and USA if Amazon will remove this topic. If there are lawyers may be you will write in what authorities I need to contact to get compensation.”

Helpful Report

Posted 8 years ago

“Hi all! I hope that through open discussion you will not allow Amazon to hush the matter. This store is trying to steal my money right now. Let me tell my story. I bought Iphone 5s and headphones in amazon Order #202-3613537-0629910, but when items was delivered for me my account was LOCKED. "Your account is directly related to an account we closed for misusing our services, which is against our Conditions of Use and Sale" This email I recieve from some adress cis@amazon.co.uk. Now I don't have acces for my main account illana.sverebova87@gmail.com. Okay, I wanted to send package back for amazon, I did it and amazon recieve my package 16 JUNE 2017. (I saw it in the posttrack) but then Amazon did not give my money. AND the most interesting: the last answer from cis@amazon.co.uk was 27 JULE 2017. AFTER THIS DATE THIS SUPPORT STOPED RESPONDING TO MY MESSAGES, really, Im writing them and they are reading it and ignoring both my messages. You should see it :) I made screenshot of my messages for this support service: http://i93.fastpic.ru/big/2017/0812/76/e1e99c07ee9d63986dd7c9a3ef8f6176.png Funny? It isn't. The biggest shop in the world is trying to scam me and don't refund my money after full return. I will send the same review on the both popular review forums in EU and USA if Amazon will remove this topic. If there are lawyers may be you will write in what authorities I need to contact to get compensation.”

Helpful Report

Posted 8 years ago

“This is so far the best online shopping page in UK !!”

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Posted 8 years ago

“The best deals are only available to Prime Customers and I don't wish to become a Prime Member.”

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Posted 8 years ago

“YOU NEED TO ASK?”

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Posted 8 years ago

“YOU NEED TO ASK?”

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Posted 8 years ago

“I purchased a pack of front zip bras from La Isla via Amazon and when they arrived they were great - fitted well, very comfortable, easy to put on and very simple to wash and dry following their instructions. After a few months the zip boke on one of them and I wrote to the company to ask for a replacement. (I would have expected a bra to last longer than 3 months!). Their customer care is shocking, they are not interested and said that once the 30 day warranty through Amazon was up they had no further commitment to any customer and so were not prepared to replace the item. They offered me £2.74 compensation!! Really disappointed with this firm as I would have bought more from them but not now. Very poor after care if anything goes wrong - steer clear!!”

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Posted 8 years ago

“I ordered 4 items as present. After nearly two weeks none have been delivered. I received email to say one was to be delivered a week ago. Nothing about the other 3 items. All were supposed to be delivered together with a week ago as the latest delivery date! Paid for, of course! Snail mail and the local shops would have been quicker and more reliable, and possibly cheaper too!”

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Posted 8 years ago

“They made me very unhappy and made me feel like rubbish”

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Posted 8 years ago

“Ordered shoes 6th june waited 15 days for shoes when I contacted said people told me shoes would not be delivered would I like to re-order.I now have to wait until 27th to 3rd of july to see if my order is delivered as its for a birthday present.”

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Posted 8 years ago

“i got the wrong package a piece of trash instead of a £250 high end headphone when i returned it to get a new one i got the box for the headphone without the headphone it was empty till today i haven't received the refund absolute rubbish”

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Posted 8 years ago

“things don't turn up on time if they come at all. I've had things arrive broken and the seller knows it will cost more to send back sometimes than the items worth. dreadful customer service. been promised call backs I'm still waiting for. I used to purchase a lot off Amazon due to my disability. not so much so these days”

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Posted 8 years ago

“They sent the wrong order out to me and refused to correct it. I had patronising and, I believe, offensive email replies. Keep away from this place!”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews