Name: Amazon UK
Rating: 4.66

“Unhappy as they do not track sellers and costomer like me lose money”

Posted 8 years ago

“Damaged product...big crack on the back of the case and no trace of damage on delivery package. Which leaves me to believe that it was broken before it was sent. Blocked store...”

Helpful Report

Posted 8 years ago

“Hi all! I hope that through open discussion you will not allow Amazon to hush the matter. This store is trying to steal my money right now. Let me tell my story. I bought Iphone 5s and headphones in amazon Order #202-3613537-0629910, but when items was delivered for me my account was LOCKED. "Your account is directly related to an account we closed for misusing our services, which is against our Conditions of Use and Sale" This email I recieve from some adress cis@amazon.co.uk. Now I don't have acces for my main account illana.sverebova87@gmail.com. Okay, I wanted to send package back for amazon, I did it and amazon recieve my package 16 JUNE 2017. (I saw it in the posttrack) but then Amazon did not give my money. AND the most interesting: the last answer from cis@amazon.co.uk was 27 JULE 2017. AFTER THIS DATE THIS SUPPORT STOPED RESPONDING TO MY MESSAGES, really, Im writing them and they are reading it and ignoring both my messages. You should see it :) I made screenshot of my messages for this support service: http://i93.fastpic.ru/big/2017/0812/76/e1e99c07ee9d63986dd7c9a3ef8f6176.png Funny? It isn't. The biggest shop in the world is trying to scam me and don't refund my money after full return. I will send the same review on the both popular review forums in EU and USA if Amazon will remove this topic. If there are lawyers may be you will write in what authorities I need to contact to get compensation.”

Helpful Report

Posted 8 years ago

“Hi all! I hope that through open discussion you will not allow Amazon to hush the matter. This store is trying to steal my money right now. Let me tell my story. I bought Iphone 5s and headphones in amazon Order #202-3613537-0629910, but when items was delivered for me my account was LOCKED. "Your account is directly related to an account we closed for misusing our services, which is against our Conditions of Use and Sale" This email I recieve from some adress cis@amazon.co.uk. Now I don't have acces for my main account illana.sverebova87@gmail.com. Okay, I wanted to send package back for amazon, I did it and amazon recieve my package 16 JUNE 2017. (I saw it in the posttrack) but then Amazon did not give my money. AND the most interesting: the last answer from cis@amazon.co.uk was 27 JULE 2017. AFTER THIS DATE THIS SUPPORT STOPED RESPONDING TO MY MESSAGES, really, Im writing them and they are reading it and ignoring both my messages. You should see it :) I made screenshot of my messages for this support service: http://i93.fastpic.ru/big/2017/0812/76/e1e99c07ee9d63986dd7c9a3ef8f6176.png Funny? It isn't. The biggest shop in the world is trying to scam me and don't refund my money after full return. I will send the same review on the both popular review forums in EU and USA if Amazon will remove this topic. If there are lawyers may be you will write in what authorities I need to contact to get compensation.”

Helpful Report

Posted 8 years ago

“This is so far the best online shopping page in UK !!”

Helpful Report

Posted 8 years ago

“The best deals are only available to Prime Customers and I don't wish to become a Prime Member.”

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Posted 8 years ago

“YOU NEED TO ASK?”

Helpful Report

Posted 8 years ago

“YOU NEED TO ASK?”

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Posted 8 years ago

“I purchased a pack of front zip bras from La Isla via Amazon and when they arrived they were great - fitted well, very comfortable, easy to put on and very simple to wash and dry following their instructions. After a few months the zip boke on one of them and I wrote to the company to ask for a replacement. (I would have expected a bra to last longer than 3 months!). Their customer care is shocking, they are not interested and said that once the 30 day warranty through Amazon was up they had no further commitment to any customer and so were not prepared to replace the item. They offered me £2.74 compensation!! Really disappointed with this firm as I would have bought more from them but not now. Very poor after care if anything goes wrong - steer clear!!”

Helpful Report

Posted 8 years ago

“I ordered 4 items as present. After nearly two weeks none have been delivered. I received email to say one was to be delivered a week ago. Nothing about the other 3 items. All were supposed to be delivered together with a week ago as the latest delivery date! Paid for, of course! Snail mail and the local shops would have been quicker and more reliable, and possibly cheaper too!”

Helpful Report

Posted 8 years ago

“They made me very unhappy and made me feel like rubbish”

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Posted 8 years ago

“Ordered shoes 6th june waited 15 days for shoes when I contacted said people told me shoes would not be delivered would I like to re-order.I now have to wait until 27th to 3rd of july to see if my order is delivered as its for a birthday present.”

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Posted 8 years ago

“i got the wrong package a piece of trash instead of a £250 high end headphone when i returned it to get a new one i got the box for the headphone without the headphone it was empty till today i haven't received the refund absolute rubbish”

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Posted 8 years ago

“things don't turn up on time if they come at all. I've had things arrive broken and the seller knows it will cost more to send back sometimes than the items worth. dreadful customer service. been promised call backs I'm still waiting for. I used to purchase a lot off Amazon due to my disability. not so much so these days”

Helpful Report

Posted 8 years ago

“They sent the wrong order out to me and refused to correct it. I had patronising and, I believe, offensive email replies. Keep away from this place!”

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Posted 8 years ago

“worst online shop ever. Cancelled my order three times. Nobody in customer support cared, only cheap automated excused. No real interest in offering alternative, no interest in keeping you as a customer. You have a feeling that you are just a number”

Helpful Report

Posted 8 years ago

“I placed an order for an article from Harts of Stur, to be fulfilled by Amazon. I've ordered from Harts of Stur more than once, and they've always got it right. Amazon sent me the wrong size item. I contemplated keeping it and asking for a refund of the price difference, but changed my mind, because I would probably be irritated every time I looked at it, and you don’t do exchanges, so I went for a refund. Small problem - it was a light but bulky item, I haven't got a car, and I haven't got a printer. So what do I do when I haven’t got a printer? Eventually I thought I'd found an Amazon contact email, asked what to do - and discovered that I'd wasted my time filling in a feedback form, for which there would be no feedback. And then - hallelujah - I found a human contact. The Amazon person said that she would speak sternly to the suppliers, which was rich, as the suppliers were Amazon. No printer? No problem. Just write the numbers on the packaging, and the shop will see to the rest. So I struggled round the corner, normally a five-minute walk, to a shop that does Amazon collections. (The nearest post office is nearly a mile uphill.) Oh no they won't. Woman in shop said she could print a label for me if she had a code. What code? I've got pictures of the return docs on my phone - how about I email them to you, so you have the label to print? Oh no, I can't do that, she said. Take it home (funny!), phone Amazon (very funny!) for the code. The man from Amazon won't take it without a code. I'm not taking it home. I nearly died getting it here. I left it in the shop, and just hoped that the man from Amazon wouldn't be a jobsworth. A week later, she caught up with me. I was out with a friend who has a car. The friend took me to the shop, where it was still lying in the middle of the floor, and gave me a lift to the post office. The post office don’t give a hoot about barcodes. They took a fiver off me, and sent it back to Amazon. So I am now carrying a post office receipt for £5 in my wallet, as a permanent reminder that Amazon cannot cope when something goes wrong. This little episode has destroyed my confidence in Amazon. Since then, I am only doing business with people who provide a simple email address, and a geographical phone number. I think £5 is a small price to pay for such a good lesson. Oh and I got the item I wanted from a shop in the high street, which is what I should have done in the first place. When all this happened, I was waiting for tests to find out if I had heart failure, and this annoyance, and the walk with the wrong item catching the wind in a typically oversized box, were not what I needed. I have a cousin with a string of health problems. He says, when he’s asked to send something back, he replies with list of all his health problems, ending with “No, you come here and pick it up.” Good companies sent return documents out with the consignments, and the best companies will actually offer to send a courier, so you don’t even have to ask. Deal with (for instance) Lakeland Ltd, and see how to do things properly.”

Helpful Report

Posted 8 years ago

“i was a victim of a hack, an item was order under my account in which i thankfully managed to intercept and collect the item! Amazon where not interested in helping, at no point did they help or assist and the only response i got was 'its your problem not ours'. once the item had been returned they refused to accept the returns and kept lying to me stating they never received the item yet i can see on the tracking that they have.”

Helpful Report

Posted 8 years ago

“BE WARNED - If you buy from Amazon market place and you have a problem, because money goes in two bank accounts you are not covered in section 75 of the credit card act 1974 in the UK, you will lose your customer rights. Amazon will wipe their hands even though you bought from the Amazon web pages.”

Helpful Report

Posted 8 years ago

“Good website via Amazon, had what I wanted at a good price, easy to order and pay. After that nothing. no delivery on the original date promised, nothing on a revised date that changed without any notification. No reply to any attempt to contact them Nothing at all. In the end complained via Amazon and obtained a refund which is fine financially but doesn't help get back the month lost waiting around for nothing to be delivered. My recommendation avoid these people unless you like lending them your money for a month or so.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews