Amazon UK Reviews

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I renewed my Amazon Prime account (which I only realised I had a few months ago when The Grand Tour was being shown only on Amazon). I have over £300 worth of vouchers which I need to spend in the next few months. So I ordered the Amazon Fire TV media player, next day delivery with my Prime account. It didn’t arrive although the tracking showed it was with Amazon Logistics courier. I called their customer services who are in Asia and was told it would be delivered the next day. I stayed in and guess what, no delivery. The item was with the courier 6 miles away according to the tracking website.They sent me an email stating that they were unable to deliver. Nobody tried delivering the item, I was in all day. I called customer services again, and told them to cancel the order. I sent a message on their Facebook page and was sent a link so that they could investigate the issue. I replied not to bother as I have cancelled the order. I will spend my £300+ in vouchers but will not use Amazon for any other items. I may even cancel my Prime membership but will see if it is worth it for the Prime Video\TV”

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Posted 8 years ago

“Chronic ineloquent, unhelpful customer service. Needed technical infirmation regarding lose of volume on my kindle fire. Gave up after 45 minutes. Finally issue got resolved when I spoke ti someone at Curry's PcWorld, sorted problem in seconds!!”

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Posted 8 years ago

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Posted 8 years ago

“I ordered two Xmas presents that were due to be delivered today, I had them delivered to my work so there would be somebody there all day. Nothing arrived and when I got home I had an email saying I was getting a refund but absolutely no reason why!! I ordered a kindle and a cover so I can't even go to the shop and buy one, I am absolutely furious as now with four days to go I have to think of and buy something else. Just an explanation would have been good. I thought this was a reliable and good company but obviously not”

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Posted 8 years ago

“I sold an item on Amazon.co.uk. The buyer filed an A-Z claim. I contacted Amazon for advise and was told to wait for the buyer to return the item then decide to offer a full or partial refund depending on items condition on return. There was no mention of 7 days to appeal the A-Z claim! Which was the reason for my call in the first place! Amazon refunded the buyer who has not returned the item. Amazon have refused to assist in any way. I will never use the service again and would advise others the same”

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Posted 8 years ago

“I think my package was lost. But I need to find it back!”

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Posted 9 years ago

“Shocking poor customer service all I wanted to do is buy one item !”

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Posted 9 years ago

“Bought a Nook refurbished and it never worked right. My first and last purchase from here.”

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Posted 9 years ago

“Very bad logistics.....”

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Posted 9 years ago

“Upon pre-ordering an item a month before its release I've been told the day before release that I will not be recieving said item on the day of release because I hadn't payed for delivery. Then apon complaint was not offered any sort of help. Amazon really do appear to be money grabbers with no concern of customer loyalty”

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Posted 9 years ago

“This is the first and last time I order textbooks on student amazon. I paid for prime shipping and placed an order for almost $400 worth of books. Next day waited around for the order and nothing showed up after calling them and speaking to an extremely rude supervisor named Berna I found out they cancelled my order for suspected fraud because it was my first time ordering and the large amount of the order, but I was never notified. Now after reinstating my account and replacing the same order I paid for express shipping again and still have not received my package. Its now been a week, 7 phone calls, and two emails and still no package. There wasn't even an explanation as to why I wasn't contacted when my account was suspected fraudulent, the supervisor only offered me a $10 credit which wouldn't even cover shipping cost, and I've still yet to get any reply from my emails that I've sent. Its tempting cause their cheap but do yourselves a favor students and don't get your textbooks through amazon. The amount of time wasted and the frustration of dealing with there customer service staff isn't worth the trouble. Now I'm massively behind on my studies and still have NOT received my textbooks.”

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Posted 9 years ago

“Received gift card. Numbers on back were not all legible. Amazon said unless i had receipts they would not honor their gift card. Leaves a bad taste that I have been a great customer for many years and they pull a cheap gift card scam on me. Very dissapointed.”

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Posted 9 years ago

“Purchased a new phone with very happy mood but Got defective phone. Replaced n again they sent defective. Raised a Refund request n returned d defective phone. Struggling since a month n still without a new phone because Amazon has stuck my refund of 6999 Rs. Inconvenience is far away they don't resolve d genuine issue. Their CEO is also unresponsive and getting Pathetic Robotic replies on Twitter. My bank says they haven't received any refund from amazon n amazon says they had done it. WHERE SHOULD I GO. SHOULD I CONTACT THE INDIAN COURT. PLS HELP”

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Posted 9 years ago

“I do not want to even discuss this experience and I am done with AMAZON as a Econmmerce site. I will never even be interested in buying through AMAZON and that is final. There are many site and including many Indian Site who can sell and service their customer better. In fact I place order with Ebay and got my stuff within 2 days flat. Who need AMAZON anymore. I thought AMAZON is amazing because in USA I had some very good experience. They have killed that also. Pls train those asshole looking after TWITTER replies and make them more educated.”

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Posted 9 years ago

“My 4 month old Amazon Kindle Paperwhite goes to USB mode when charging, which means that I cannot use the device Plus, I have to reboot the Kindle to get it out of the USB mode. Did all of Amazon's tech support rep's suggestion but none of them resolved the problem. Plus the rep implied that I was responsible for this defective product. I had to insist that I receive a new Kindle; the rep didn't offer that as an option. I am supposed to go to the UPS store, purchase appropriate packaging to send my Kindle back to Amazon before they send me a replacement Kindle. I won't be getting a new Kindle but a "refurbished one," and they didn't guarantee that I would get the same generation Paperwhite.. My biggest complaint was that Amazon never offered to replace my Kindle and blamed me for their faulty product. I had to insist on it. Poor customer service. Amazon doesn't stand behind its Kindle.”

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Posted 9 years ago

“Nothing but problems and hassle”

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Posted 9 years ago

“Hi All, This is most worst scenario of my life in subject to online purchasing. i have purchased Redmi Note-3 on 9th Mar sale but after revising the 3 date of dispatch it couldn't be deliver. after many followups on 4th dispatch date Amazon customer service manager requested to cancel the product. Don't buy any product from Amazon.”

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Posted 9 years ago

“It is clear #Amazon do not train any of their customer service people in any thing but trying to get you off the phone as soon as possible. I have had multiple experiences of lost or wrong items being sent only to be lied to about what action thier customer service team was going to do to put it right. Take my advice, go to a shop. It's easier.”

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Posted 9 years ago

“My complaint is specifically about Amazon marketplace. I bought an iPhone 5 case from MUZE Store I thought it was a genuine case. It was a cheap imitation. I wanted to give it back but there seller didn't give me an address or any guidance it send it back. Amazon also didn't help. The seller contacted me after the 14 days cooling of period say he can't not accept it.”

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Posted 9 years ago

“I've been using Amazon since 1999 and these days I was doing most of my shopping except for food and clothes through them. I put that in past tense because they are no longer my shop of choice. I used to put in around 3 orders each week with around 500 items each year. From DVDs, music, book, electrical, pet supplies you name it. Over the years I've been quite happy with the service but in the last 2 years that has started to go downhill. First in 2013 they started doing their own cheap delivery service which hasn't been brilliant. No longer a guaranteed next day delivery, often lost and to make things even worse you are left in the lurch not knowing if something is on the way or not. This last 2 weeks I've had 4 orders go missing or damaged and not delivered. I had a worrying order a few months ago where the item they delivered (a graphics card) was not the item in the box. The box was correct but the item inside was not. It was only when my son expressed disappointment that the card was not that fast I looked into it and discovered the problem. Of Amazon apologised and refunded me but I had no explanation as to how this happened and no assurances this wouldn't happen again. Another annoyance is that I use their "Prime" service (since 2007) only for next day deliveries and this was put up by nearly £30 last year as they merged it with their video services (which I'm not interested in - I'll wait until it comes out on Sky). I couldn't see the logic in this, next day delivery and video - what's the connection. I have complained to them on numerous occasions but it's like banging your head against a wall. They're polite and seem to care but they don't really read your emails and mostly send canned replies. All in all it's a shame as I have liked them in the past but they seem to become greedy and and are putting profits before quality of service now.”

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Posted 9 years ago

Amazon UK is rated 4.7 based on 13,410 reviews