My 4 month old Amazon Kindle Paperwhite goes to USB mode when charging, which means that I cannot use the device Plus, I have to reboot the Kindle to get it out of the USB mode. Did all of Amazon's tech support rep's suggestion but none of them resolved the problem. Plus the rep implied that I was responsible for this defective product. I had to insist that I receive a new Kindle; the rep didn't offer that as an option. I am supposed to go to the UPS store, purchase appropriate packaging to send my Kindle back to Amazon before they send me a replacement Kindle. I won't be getting a new Kindle but a "refurbished one," and they didn't guarantee that I would get the same generation Paperwhite.. My biggest complaint was that Amazon never offered to replace my Kindle and blamed me for their faulty product. I had to insist on it. Poor customer service. Amazon doesn't stand behind its Kindle.