Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon has always been great, used my own credit cards and bank cards. I closed most of my accounts and applied for an Amazon store card thinking it was directly from them. No it's not. it's from a loan shark second rate bank that is as close to loan sharking you can get. How is this legal? They make their own system failures and make it impossible to make your payments on time. Then hit your credit in a second, charge you a late fee and jack your rates. CROOKS!!! Amazon should be ashamed, do you not read the blogs about these folks on your own site? Losing trust in the fact you use companies like this, worried about doing business here all together.”

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Posted 9 years ago

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Posted 9 years ago

“Amazon Prime needs to get out of the video business. They offered Inside Amy Schumer for free for Prime members and then turned around and sold it to Hulu a short time later. Amateur move.”

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Posted 9 years ago

“Since June 3, 2015, I have talked to six Amazon customer service reps regarding one of their updates crashing my KF and rendering it non-working. Each conversation required me to detail that the update immediately preceded the crash. Each time, they said they'd get back to me. My last call was on 6/6 and I am still awaiting a call back from "Jenny" who promised a resolution call the next day (6/7). Amazon has grown too big to care about individual customers. They don't need me or my business any longer.”

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Posted 9 years ago

“My complaint is specifically about Amazon marketplace, which protects fraudulent sellers from scrutiny. Four times recently, I have been sent a cheap generic fake instead of the branded items that were advertised. Whilst, I have been able to get refunds, it is a lot of trouble for not very much money and I find that there is no way to warn other people. If I leave a negative seller review, they can easily have it removed on a trumped up technicality. If I leave a negative product review that mentions the seller, that is rejected by Amazon. Had these fraudsters tried the same thing on eBay, negative feedback would have given the game away.”

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Posted 10 years ago

“I ordered gym equipment off this site, it was two days late and they didnt even give me a call to say it will be running late. I am very annoyed.”

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Posted 10 years ago

“Amazons new local register is not ad advertised. They will hold your money on transactions they "deem risky" until they decide you can have it instead of depositing daily as promised.”

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Posted 10 years ago

“They are okay”

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Posted 10 years ago

“As a self-publishing author, I am concerned with selling books to Amazon, not buying from them. Amazon will only buy my book at a price that gives me a profit of just over $1 per sale. This is profit measured against the marginal cost of printing the book. It ignores all the fixed costs of my book production, such as editing, design and maintaining my website. To make a profit, just on selling books to Amazon, I would have to sell over 20,000 copies. Amazon then sells the book on their website at a price that is only just higher than where I am trying to sell the book to retail bookshops. They are not just destroying independent bookshops, they are destroying the market for my book. If I try to contact them. I cannot speak to a human that can make decisions. I get stock replies of corporate propaganda. Amazon is trying to create a monopoly for themselves. They claim to care about books, but actually they are just a website with an algorithm. There is no caring involved When you access your account, they don't care whether you are there to buy the complete works of Plato or an electric toothbrush.”

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Posted 10 years ago

“I would use the word Bait and Switch to describe why I have Amazon Prime. Free shipping and then I learn it will be $99 for that upgrade of $2. Every time I try and view something instead of viewing it they want more money!”

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Posted 10 years ago

“Amazon AWS customer service is just pathetic!”

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Posted 11 years ago

“That call with that Amazon customer service lady was the most sensual convo ive had in months. I had to tell her it was in like three times. get your act together else im gone”

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Posted 11 years ago

Amazon UK is rated 4.7 based on 13,402 reviews