Amazon UK Reviews

4.7 Rating 13,455 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website via Amazon, had what I wanted at a good price, easy to order and pay. After that nothing. no delivery on the original date promised, nothing on a revised date that changed without any notification. No reply to any attempt to contact them Nothing at all. In the end complained via Amazon and obtained a refund which is fine financially but doesn't help get back the month lost waiting around for nothing to be delivered. My recommendation avoid these people unless you like lending them your money for a month or so.”

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Posted 8 years ago

“**Amazon you have failed miserably with this customer** After more than 2 weeks trying to resolve a basic issue, I've now had 10 poorly worded, robot-like, standardised emails and made 7 calls to receive shocking, inconsistent advice on the phone. NET RESULT: Amazon is not customer focussed at all, they have failed to rectify a basic situation and I've been treated like a total idiot by being shouted down, spoken over and basically ignored. ----they also do not have a complaints procedure?!?! What company does NOT have this?? Wow. Thats terrible---- JEFF (CEO) and DOUG (UK MD), you should both be ashamed of yourselves as you were copied in on every email I sent. Apparently, this ridiculous customer service agent who kept emailing me was saying it all on your behalf?!? Wow. Thats unreal and terrible. This terrible experience will influence my purchasing decisions going forward and will make me much much less inclined to purchase from Amazon. I will also be sharing this experience by way of a scathing blog on the behaviour of Amazon via my blog for my 2,000 + followers and in the 80,000 + strong community of motorhomers. This has been handled really poorly, with awful communication, disgusting behaviour on the phone by a so called manager and a total disregard for customer satisfaction.”

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Posted 8 years ago

“El pedido no llegaba”

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Posted 8 years ago

“I've been buying products from Amazon in three different countries for several years now and can say that I've been satisfied with the customer service everywhere. Apart from the UK. Canned responses, empty platitudes and no real help seem to be the norm here, rather than the exception. Worst was my last problem with them which would take too long to fully describe here. Suffice it to say that it cost me a considerable amount of money, not to mention stress and upset and caused me in the end to completely end my relationship with Amazon.co.uk. Never again!”

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Posted 8 years ago

“Why deal with a company that dodges their tax obligations? You might save a few bob on the purchase but then you'll need to spend a hundred quid or so for a new tyre because a pot hole wasn't repaired because the country has no money to fix them.”

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Posted 8 years ago

“Ordered an item which was indicated as in stock. A couple of days before the item was due to arrive I was informed that my order was cancelled. Contacted Amazon but they provided no help and did not follow through on the promises they made. I had to order the item from another supplier and pay more. Not impressed.”

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Posted 8 years ago

“Wrong colour item arrived and the seller wanted me to pay to return it.”

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Posted 8 years ago

“The one star is only due to my generous mood. Terrible, terrible customer service...when you can find it. Questions go unanswered. Misleading information was provided on the website. Will NEVER use amazon uk again.”

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Posted 9 years ago

“Amazon do not care how you receive your goods and if you receive them at all but are very quick to take your money. The customer service team treat you as if you do not have any common sense. So patronising.”

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Posted 9 years ago

“I renewed my Amazon Prime account (which I only realised I had a few months ago when The Grand Tour was being shown only on Amazon). I have over £300 worth of vouchers which I need to spend in the next few months. So I ordered the Amazon Fire TV media player, next day delivery with my Prime account. It didn’t arrive although the tracking showed it was with Amazon Logistics courier. I called their customer services who are in Asia and was told it would be delivered the next day. I stayed in and guess what, no delivery. The item was with the courier 6 miles away according to the tracking website.They sent me an email stating that they were unable to deliver. Nobody tried delivering the item, I was in all day. I called customer services again, and told them to cancel the order. I sent a message on their Facebook page and was sent a link so that they could investigate the issue. I replied not to bother as I have cancelled the order. I will spend my £300+ in vouchers but will not use Amazon for any other items. I may even cancel my Prime membership but will see if it is worth it for the Prime Video\TV”

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Posted 9 years ago

“Chronic ineloquent, unhelpful customer service. Needed technical infirmation regarding lose of volume on my kindle fire. Gave up after 45 minutes. Finally issue got resolved when I spoke ti someone at Curry's PcWorld, sorted problem in seconds!!”

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Posted 9 years ago

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Posted 9 years ago

“I ordered two Xmas presents that were due to be delivered today, I had them delivered to my work so there would be somebody there all day. Nothing arrived and when I got home I had an email saying I was getting a refund but absolutely no reason why!! I ordered a kindle and a cover so I can't even go to the shop and buy one, I am absolutely furious as now with four days to go I have to think of and buy something else. Just an explanation would have been good. I thought this was a reliable and good company but obviously not”

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Posted 9 years ago

“I sold an item on Amazon.co.uk. The buyer filed an A-Z claim. I contacted Amazon for advise and was told to wait for the buyer to return the item then decide to offer a full or partial refund depending on items condition on return. There was no mention of 7 days to appeal the A-Z claim! Which was the reason for my call in the first place! Amazon refunded the buyer who has not returned the item. Amazon have refused to assist in any way. I will never use the service again and would advise others the same”

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Posted 9 years ago

“I think my package was lost. But I need to find it back!”

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Posted 9 years ago

“Shocking poor customer service all I wanted to do is buy one item !”

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Posted 9 years ago

“Bought a Nook refurbished and it never worked right. My first and last purchase from here.”

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Posted 9 years ago

“Very bad logistics.....”

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Posted 9 years ago

“Upon pre-ordering an item a month before its release I've been told the day before release that I will not be recieving said item on the day of release because I hadn't payed for delivery. Then apon complaint was not offered any sort of help. Amazon really do appear to be money grabbers with no concern of customer loyalty”

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Posted 10 years ago

“This is the first and last time I order textbooks on student amazon. I paid for prime shipping and placed an order for almost $400 worth of books. Next day waited around for the order and nothing showed up after calling them and speaking to an extremely rude supervisor named Berna I found out they cancelled my order for suspected fraud because it was my first time ordering and the large amount of the order, but I was never notified. Now after reinstating my account and replacing the same order I paid for express shipping again and still have not received my package. Its now been a week, 7 phone calls, and two emails and still no package. There wasn't even an explanation as to why I wasn't contacted when my account was suspected fraudulent, the supervisor only offered me a $10 credit which wouldn't even cover shipping cost, and I've still yet to get any reply from my emails that I've sent. Its tempting cause their cheap but do yourselves a favor students and don't get your textbooks through amazon. The amount of time wasted and the frustration of dealing with there customer service staff isn't worth the trouble. Now I'm massively behind on my studies and still have NOT received my textbooks.”

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Posted 10 years ago

Amazon UK is rated 4.7 based on 13,455 reviews