Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,439 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazons new local register is not ad advertised. They will hold your money on transactions they "deem risky" until they decide you can have it instead of depositing daily as promised.”

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Posted 11 years ago

“They are okay”

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Posted 11 years ago

“As a self-publishing author, I am concerned with selling books to Amazon, not buying from them. Amazon will only buy my book at a price that gives me a profit of just over $1 per sale. This is profit measured against the marginal cost of printing the book. It ignores all the fixed costs of my book production, such as editing, design and maintaining my website. To make a profit, just on selling books to Amazon, I would have to sell over 20,000 copies. Amazon then sells the book on their website at a price that is only just higher than where I am trying to sell the book to retail bookshops. They are not just destroying independent bookshops, they are destroying the market for my book. If I try to contact them. I cannot speak to a human that can make decisions. I get stock replies of corporate propaganda. Amazon is trying to create a monopoly for themselves. They claim to care about books, but actually they are just a website with an algorithm. There is no caring involved When you access your account, they don't care whether you are there to buy the complete works of Plato or an electric toothbrush.”

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Posted 11 years ago

“I would use the word Bait and Switch to describe why I have Amazon Prime. Free shipping and then I learn it will be $99 for that upgrade of $2. Every time I try and view something instead of viewing it they want more money!”

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Posted 11 years ago

“My complaint is specifically about Amazon marketplace, which protects fraudulent sellers from scrutiny. Four times recently, I have been sent a cheap generic fake instead of the branded items that were advertised. Whilst, I have been able to get refunds, it is a lot of trouble for not very much money and I find that there is no way to warn other people. If I leave a negative seller review, they can easily have it removed on a trumped up technicality. If I leave a negative product review that mentions the seller, that is rejected by Amazon. Had these fraudsters tried the same thing on eBay, negative feedback would have given the game away.”

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Posted 10 years ago

“I ordered gym equipment off this site, it was two days late and they didnt even give me a call to say it will be running late. I am very annoyed.”

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Posted 11 years ago

“Amazon AWS customer service is just pathetic!”

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Posted 12 years ago

“That call with that Amazon customer service lady was the most sensual convo ive had in months. I had to tell her it was in like three times. get your act together else im gone”

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Posted 12 years ago

Amazon UK is rated 4.7 based on 13,439 reviews