I've been using Amazon since 1999 and these days I was doing most of my shopping except for food and clothes through them. I put that in past tense because they are no longer my shop of choice. I used to put in around 3 orders each week with around 500 items each year. From DVDs, music, book, electrical, pet supplies you name it. Over the years I've been quite happy with the service but in the last 2 years that has started to go downhill. First in 2013 they started doing their own cheap delivery service which hasn't been brilliant. No longer a guaranteed next day delivery, often lost and to make things even worse you are left in the lurch not knowing if something is on the way or not. This last 2 weeks I've had 4 orders go missing or damaged and not delivered. I had a worrying order a few months ago where the item they delivered (a graphics card) was not the item in the box. The box was correct but the item inside was not. It was only when my son expressed disappointment that the card was not that fast I looked into it and discovered the problem. Of Amazon apologised and refunded me but I had no explanation as to how this happened and no assurances this wouldn't happen again. Another annoyance is that I use their "Prime" service (since 2007) only for next day deliveries and this was put up by nearly £30 last year as they merged it with their video services (which I'm not interested in - I'll wait until it comes out on Sky). I couldn't see the logic in this, next day delivery and video - what's the connection. I have complained to them on numerous occasions but it's like banging your head against a wall. They're polite and seem to care but they don't really read your emails and mostly send canned replies. All in all it's a shame as I have liked them in the past but they seem to become greedy and and are putting profits before quality of service now.