**Amazon you have failed miserably with this customer** After more than 2 weeks trying to resolve a basic issue, I've now had 10 poorly worded, robot-like, standardised emails and made 7 calls to receive shocking, inconsistent advice on the phone. NET RESULT: Amazon is not customer focussed at all, they have failed to rectify a basic situation and I've been treated like a total idiot by being shouted down, spoken over and basically ignored. ----they also do not have a complaints procedure?!?! What company does NOT have this?? Wow. Thats terrible---- JEFF (CEO) and DOUG (UK MD), you should both be ashamed of yourselves as you were copied in on every email I sent. Apparently, this ridiculous customer service agent who kept emailing me was saying it all on your behalf?!? Wow. Thats unreal and terrible. This terrible experience will influence my purchasing decisions going forward and will make me much much less inclined to purchase from Amazon. I will also be sharing this experience by way of a scathing blog on the behaviour of Amazon via my blog for my 2,000 + followers and in the 80,000 + strong community of motorhomers. This has been handled really poorly, with awful communication, disgusting behaviour on the phone by a so called manager and a total disregard for customer satisfaction.