I placed an order for an article from Harts of Stur, to be fulfilled by Amazon. I've ordered from Harts of Stur more than once, and they've always got it right. Amazon sent me the wrong size item. I contemplated keeping it and asking for a refund of the price difference, but changed my mind, because I would probably be irritated every time I looked at it, and you don’t do exchanges, so I went for a refund. Small problem - it was a light but bulky item, I haven't got a car, and I haven't got a printer. So what do I do when I haven’t got a printer? Eventually I thought I'd found an Amazon contact email, asked what to do - and discovered that I'd wasted my time filling in a feedback form, for which there would be no feedback. And then - hallelujah - I found a human contact. The Amazon person said that she would speak sternly to the suppliers, which was rich, as the suppliers were Amazon. No printer? No problem. Just write the numbers on the packaging, and the shop will see to the rest. So I struggled round the corner, normally a five-minute walk, to a shop that does Amazon collections. (The nearest post office is nearly a mile uphill.) Oh no they won't. Woman in shop said she could print a label for me if she had a code. What code? I've got pictures of the return docs on my phone - how about I email them to you, so you have the label to print? Oh no, I can't do that, she said. Take it home (funny!), phone Amazon (very funny!) for the code. The man from Amazon won't take it without a code. I'm not taking it home. I nearly died getting it here. I left it in the shop, and just hoped that the man from Amazon wouldn't be a jobsworth. A week later, she caught up with me. I was out with a friend who has a car. The friend took me to the shop, where it was still lying in the middle of the floor, and gave me a lift to the post office. The post office don’t give a hoot about barcodes. They took a fiver off me, and sent it back to Amazon. So I am now carrying a post office receipt for £5 in my wallet, as a permanent reminder that Amazon cannot cope when something goes wrong. This little episode has destroyed my confidence in Amazon. Since then, I am only doing business with people who provide a simple email address, and a geographical phone number. I think £5 is a small price to pay for such a good lesson. Oh and I got the item I wanted from a shop in the high street, which is what I should have done in the first place. When all this happened, I was waiting for tests to find out if I had heart failure, and this annoyance, and the walk with the wrong item catching the wind in a typically oversized box, were not what I needed. I have a cousin with a string of health problems. He says, when he’s asked to send something back, he replies with list of all his health problems, ending with “No, you come here and pick it up.” Good companies sent return documents out with the consignments, and the best companies will actually offer to send a courier, so you don’t even have to ask. Deal with (for instance) Lakeland Ltd, and see how to do things properly.