Name: Amazon UK
Rating: 4.66

“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”

Helpful Report

Posted 6 years ago

“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”

Helpful Report

Posted 6 years ago

“If i wasn't in the process of beating my sweat shop workers i would be writing a strongly worded letter about how awful the amazon Alex baseball bat if with assault. sincerity Adam banana”

Helpful Report

Posted 6 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

Helpful Report

Posted 6 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

Helpful Report

Posted 6 years ago

“Worst customer service I know!! Paid for prime membership which they cancelled by mistake (and the manager admitted it was there mistake) and then expect me to pay upfront to get it back again. Impossible to talk to anyone from the uk and the staff you do speak to dont care about anything! Five years I have paid upfront for my membership. Will not be going back now!”

Helpful Report

Posted 6 years ago

“Ordered a silverline tool on Saturday for a next day (Sunday) delivery, delivery cancelled and received notification that if I don't get it by next Saturday to contact them. Ordered same item off Ebay Sunday night (I needed it quickly), it arrived Tuesday, in an Amazon box. At first I thought it was the one I ordered from Amazon, but I ordered it delivered to an Amazon locker so I did some checking. Turned out the guy I ordered it from on Ebay just ordered it gift delivered from Amazon to my home address (that's annoying enough) but the question is, why when he ordered this item from Amazon the day after me were they able to deliver it when they couldn't deliver the one I ordered from them (which still hasn't arrived up until today Wednesday) The mind boggles. This is absolutely the honest truth, you couldn't make it up. I give up on Amazon, I would close my account but I have E music and books and not sure how I can close my account without losing access to them. I will try to no longer order from them. Customer Services are poitless. I tried to turn off 1 click ordering (don't actually remember turning it on) but despite the help pages saying you could turn it off via the button on the right hand side of 1 click settings page, there is no such button on my account and I had to ask them on chat to turn it off. Very sneaky, the chat guy insisted the button was there but I opened the page and no, not there, he insisted and ended up going in circles. Time to move on.”

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Posted 6 years ago

“Why is there only good reviews on here and only bad reviews on Trust Pilot? Dont advise buying items from them. Amazon wash hands of electrical items after 30 days.”

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Posted 6 years ago

“very bad service when i ordered my shock collar for my children it came in a kinky box”

Helpful Report

Posted 6 years ago

“Terrible service and prime is now a waste of money. Prime video content is poor and the delivery service has really gone downhill. Orders are either late, never turn up, go to the wrong address or are left not in a safe place. Just not good enough! I have cancelled my prime membership and Amazon customer service didnt care about my complaints or the fact I cancelled prime. If a company doesnt care then bad service will never get sorted”

Helpful Report

Posted 6 years ago

“THIEVING FROM PEOPLES BANK ACCOUNTS FOR AMAZON PRIME THAT THEY NEVER WANTED.I SHALL GO TO THE MEDIA WITH THIS.YOUVE STOLEN FROM MY BANK ACCOUNT 4 MONTHS ON THE TROT.HOW DARE YOU!!! I WILL WANT MY MONEY BACK STRAIGHT AWAY.DISGUSTED AND WILL NEVER USE YOU AGAIN.”

Helpful Report

Posted 6 years ago

“Bought two items Both amazon doubled up sent back no refunds or postage paid out of pocket £116 amazon sided the sellers disgraceful liars crooks AVOID”

Helpful Report

Posted 6 years ago

“More often than not they don t respect delivery days/ times. Couriers not evem trying to deliver the parcels. Prime is a waste of money.”

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Posted 6 years ago

“Paying prime for nothing. Lost products. Delivery late for no reason more often than not. Drivers not even trying to knock/call just assuming if i m not out waiting for them that nobody is home (living in a flat) Refusing to leave parcels at the designated safe place (orders under 20£) Massive disappointment. Will stop using their services.”

Helpful Report

Posted 6 years ago

“Almost impossible to delete a product or retailer review. Impossible software solution, the chatline refuses to answer questions about this since they dont have the knowledge, though this should be a basic function. Instead the chatline passes the request on to a different department - they say. But you dont get any confirmation that they have actually done this. Its like an abyss. In my case, something went wrong and my reviews were not deleted.”

Helpful Report

Posted 6 years ago

“Ordered a new PC for the office on the 4th of Oct on a business account only to be told it will arrive on the 8th of Oct, I took the day off only to be told at midday they can not deliver until Friday, We asked for it to be redelivered this Saturday although I'm not holding out any hope at all after seeing others having the same experience Worst part is when i phoned them i was met with a rude and vacant call handler who seemed to take 20 seconds to formulate any response when i asked to speak to his manager or someone who was either competent or awake he refused & put the phone down And this is on a Amazon business account The trust is gone and I will not be using them again.”

Helpful Report

Posted 6 years ago

“Just spent 4hrs on the online chat service because the "call me" service was conveniently not working. These 4hrs have made me lose the will to live and would rather not have to type my experience again for a 6th time so will leave it with.... - Very disappointing delivery experiences time and again - Next day delivery rarely happens, therefore taking my money for Prime membership without delivering the service I am paying for when I choose "Prime Delivery" as an option. - Customer service experience is awful, to the point of being unhelpful and unprofessionally ending the chat without resolution of the problem Will be considering my options for other suppliers going forward.”

Helpful Report

Posted 6 years ago

“Horrible company! Treat their sellers like garbage. They are customer focussed at the expense of their sellers. If you are not FBA they will push your items to the bottom but to be in the FBA programme you end up losing a lot of money plus they refund items that shoudnt be refunded leaving massive losses. They are constantly working against sellers so that they can have more buyers at the sellers expense. Sponsored products is another ploy to get sellers to waste massive fnds and at the end sellers find that they are working for Amazon and making massive losses at the end of the day. When you add up all the cost of selling and advertising the Amazon is actually making more than 30% of the sale price. Customers - this is why you spend more on goods purchased on Amazon, its not becauseits better quality! Honest.”

Helpful Report

Posted 6 years ago

“Worst customer service ever. Next day delivery doesnt exist. Lies, and drivers who loose your orders in their vans. Don't order, waste of time”

Helpful Report

Posted 6 years ago

“Kept making attempts to place my orders for all of September 2019. Every time I’d go through all the processes, checkout and receive order confirmation emails. Almost immediately after, cancellation emails would flood in stating Amazon UK had a problem charging my card, and to contact my bank. I did. Bank checked my card (same one I have used on Amazon UK for 3 years now) and it was perfectly fine for online purchases. I even proceeded to place other online orders with it from another retailer the next day and the orders were dispatched. Card was charged just fine. I tried other troubleshooting options like deleting my card and saving its details again, checking my security and profile details, etc. and all are perfectly in order. Funny thing is, items not dispatched by Amazon but other sellers under those bulk orders were charged and dispatched just fine. Only Amazon ‘sold and dispatched’ items kept being cancelled using this flimsy ‘couldn’t charge your card’ reason. Contacted their customer service all week beginning 30th Sept to date (6th Oct). Three customer service associate chats and endless follow ups later have yielded nothing regarding why my orders keep being cancelled. One time I got an email response! Hallelujah! From ‘account verification’, but they only gave feedback on one (1) out of the 4 cancelled orders I had complained about all week totalling thousands of pounds saying they had to cancel it because they couldn’t verify ‘some of my information and if I so wish, I may re-order the items.’ Naturally I emailed back as this is the only workable response I’ve have received from Amazon.UK customer service throughout this whole ordeal. Asking what this information they couldn’t verify is as my card is working just fine for orders even on their platform that aren’t sold and dispatched by them; had worked excellently for orders on other online sites; my bank had confirmed is authorised for all kinds of purchases; and that I’ve used this card for years on their platform, including this year, with no issue. And what’s worse, this time they had cancelled 4 orders and charged my card even though they allege they couldn’t charge it and that was the basis for cancellation! Now it was an information verification issue? Alas! So what info is this they cannot verify yet they are emailing me through the address on my profile and have been chatting with me all week? And two, if I attempt to re-order like they have so graciously suggested I do (as if that’s not what I’ve been doing all month?), will I go through this headache all over again? Is this authentication problem now resolved on their backend because the problem is obviously their platform and not my card or details?! Their customer support seems hardly empowered to assist in anything as I keep getting apologies for ‘all the inconvenience they have caused me’ and being referred to some amorphous “relevant team that will get back to me in 24-48 hrs” and which does not, and has not, unless I keep pushing, and on the one attempt they did, only gave me scanty unhelpful auto-generated information! What is most irksome is I needed these items and some of them are now out of stock or no longer available with no promise of being re-stocked by the various vendors anytime in the foreseeable future. I have been an ardent user and fan of Amazon UK since 2014 and always waxed lyrical about their amazing and efficient service. Clearly it is only amazing until you need to contact them with a real issue! I have used Amazon US only just in August this year for several other purchases and also not had an issue. Why Amazon UK doesn’t seem to value its customers in this way puzzles me. Especially since I’m making purchases worth thousands of pounds. These are not small ticket items to warrant this level of indifference. I do not foresee a future engagement with this platform ever again after this kind of pointless frustration. It even smirks of incompetence or plain disdain for a customer. Shame!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews