Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a silverline tool on Saturday for a next day (Sunday) delivery, delivery cancelled and received notification that if I don't get it by next Saturday to contact them. Ordered same item off Ebay Sunday night (I needed it quickly), it arrived Tuesday, in an Amazon box. At first I thought it was the one I ordered from Amazon, but I ordered it delivered to an Amazon locker so I did some checking. Turned out the guy I ordered it from on Ebay just ordered it gift delivered from Amazon to my home address (that's annoying enough) but the question is, why when he ordered this item from Amazon the day after me were they able to deliver it when they couldn't deliver the one I ordered from them (which still hasn't arrived up until today Wednesday) The mind boggles. This is absolutely the honest truth, you couldn't make it up. I give up on Amazon, I would close my account but I have E music and books and not sure how I can close my account without losing access to them. I will try to no longer order from them. Customer Services are poitless. I tried to turn off 1 click ordering (don't actually remember turning it on) but despite the help pages saying you could turn it off via the button on the right hand side of 1 click settings page, there is no such button on my account and I had to ask them on chat to turn it off. Very sneaky, the chat guy insisted the button was there but I opened the page and no, not there, he insisted and ended up going in circles. Time to move on.”

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Posted 6 years ago

“Why is there only good reviews on here and only bad reviews on Trust Pilot? Dont advise buying items from them. Amazon wash hands of electrical items after 30 days.”

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Posted 6 years ago

“very bad service when i ordered my shock collar for my children it came in a kinky box”

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Posted 6 years ago

“Terrible service and prime is now a waste of money. Prime video content is poor and the delivery service has really gone downhill. Orders are either late, never turn up, go to the wrong address or are left not in a safe place. Just not good enough! I have cancelled my prime membership and Amazon customer service didnt care about my complaints or the fact I cancelled prime. If a company doesnt care then bad service will never get sorted”

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Posted 6 years ago

“THIEVING FROM PEOPLES BANK ACCOUNTS FOR AMAZON PRIME THAT THEY NEVER WANTED.I SHALL GO TO THE MEDIA WITH THIS.YOUVE STOLEN FROM MY BANK ACCOUNT 4 MONTHS ON THE TROT.HOW DARE YOU!!! I WILL WANT MY MONEY BACK STRAIGHT AWAY.DISGUSTED AND WILL NEVER USE YOU AGAIN.”

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Posted 6 years ago

“Bought two items Both amazon doubled up sent back no refunds or postage paid out of pocket £116 amazon sided the sellers disgraceful liars crooks AVOID”

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Posted 6 years ago

“More often than not they don t respect delivery days/ times. Couriers not evem trying to deliver the parcels. Prime is a waste of money.”

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Posted 6 years ago

“Paying prime for nothing. Lost products. Delivery late for no reason more often than not. Drivers not even trying to knock/call just assuming if i m not out waiting for them that nobody is home (living in a flat) Refusing to leave parcels at the designated safe place (orders under 20£) Massive disappointment. Will stop using their services.”

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Posted 6 years ago

“Almost impossible to delete a product or retailer review. Impossible software solution, the chatline refuses to answer questions about this since they dont have the knowledge, though this should be a basic function. Instead the chatline passes the request on to a different department - they say. But you dont get any confirmation that they have actually done this. Its like an abyss. In my case, something went wrong and my reviews were not deleted.”

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Posted 6 years ago

“Ordered a new PC for the office on the 4th of Oct on a business account only to be told it will arrive on the 8th of Oct, I took the day off only to be told at midday they can not deliver until Friday, We asked for it to be redelivered this Saturday although I'm not holding out any hope at all after seeing others having the same experience Worst part is when i phoned them i was met with a rude and vacant call handler who seemed to take 20 seconds to formulate any response when i asked to speak to his manager or someone who was either competent or awake he refused & put the phone down And this is on a Amazon business account The trust is gone and I will not be using them again.”

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Posted 6 years ago

“Just spent 4hrs on the online chat service because the "call me" service was conveniently not working. These 4hrs have made me lose the will to live and would rather not have to type my experience again for a 6th time so will leave it with.... - Very disappointing delivery experiences time and again - Next day delivery rarely happens, therefore taking my money for Prime membership without delivering the service I am paying for when I choose "Prime Delivery" as an option. - Customer service experience is awful, to the point of being unhelpful and unprofessionally ending the chat without resolution of the problem Will be considering my options for other suppliers going forward.”

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Posted 6 years ago

“Horrible company! Treat their sellers like garbage. They are customer focussed at the expense of their sellers. If you are not FBA they will push your items to the bottom but to be in the FBA programme you end up losing a lot of money plus they refund items that shoudnt be refunded leaving massive losses. They are constantly working against sellers so that they can have more buyers at the sellers expense. Sponsored products is another ploy to get sellers to waste massive fnds and at the end sellers find that they are working for Amazon and making massive losses at the end of the day. When you add up all the cost of selling and advertising the Amazon is actually making more than 30% of the sale price. Customers - this is why you spend more on goods purchased on Amazon, its not becauseits better quality! Honest.”

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Posted 6 years ago

“Worst customer service ever. Next day delivery doesnt exist. Lies, and drivers who loose your orders in their vans. Don't order, waste of time”

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Posted 6 years ago

“Kept making attempts to place my orders for all of September 2019. Every time I’d go through all the processes, checkout and receive order confirmation emails. Almost immediately after, cancellation emails would flood in stating Amazon UK had a problem charging my card, and to contact my bank. I did. Bank checked my card (same one I have used on Amazon UK for 3 years now) and it was perfectly fine for online purchases. I even proceeded to place other online orders with it from another retailer the next day and the orders were dispatched. Card was charged just fine. I tried other troubleshooting options like deleting my card and saving its details again, checking my security and profile details, etc. and all are perfectly in order. Funny thing is, items not dispatched by Amazon but other sellers under those bulk orders were charged and dispatched just fine. Only Amazon ‘sold and dispatched’ items kept being cancelled using this flimsy ‘couldn’t charge your card’ reason. Contacted their customer service all week beginning 30th Sept to date (6th Oct). Three customer service associate chats and endless follow ups later have yielded nothing regarding why my orders keep being cancelled. One time I got an email response! Hallelujah! From ‘account verification’, but they only gave feedback on one (1) out of the 4 cancelled orders I had complained about all week totalling thousands of pounds saying they had to cancel it because they couldn’t verify ‘some of my information and if I so wish, I may re-order the items.’ Naturally I emailed back as this is the only workable response I’ve have received from Amazon.UK customer service throughout this whole ordeal. Asking what this information they couldn’t verify is as my card is working just fine for orders even on their platform that aren’t sold and dispatched by them; had worked excellently for orders on other online sites; my bank had confirmed is authorised for all kinds of purchases; and that I’ve used this card for years on their platform, including this year, with no issue. And what’s worse, this time they had cancelled 4 orders and charged my card even though they allege they couldn’t charge it and that was the basis for cancellation! Now it was an information verification issue? Alas! So what info is this they cannot verify yet they are emailing me through the address on my profile and have been chatting with me all week? And two, if I attempt to re-order like they have so graciously suggested I do (as if that’s not what I’ve been doing all month?), will I go through this headache all over again? Is this authentication problem now resolved on their backend because the problem is obviously their platform and not my card or details?! Their customer support seems hardly empowered to assist in anything as I keep getting apologies for ‘all the inconvenience they have caused me’ and being referred to some amorphous “relevant team that will get back to me in 24-48 hrs” and which does not, and has not, unless I keep pushing, and on the one attempt they did, only gave me scanty unhelpful auto-generated information! What is most irksome is I needed these items and some of them are now out of stock or no longer available with no promise of being re-stocked by the various vendors anytime in the foreseeable future. I have been an ardent user and fan of Amazon UK since 2014 and always waxed lyrical about their amazing and efficient service. Clearly it is only amazing until you need to contact them with a real issue! I have used Amazon US only just in August this year for several other purchases and also not had an issue. Why Amazon UK doesn’t seem to value its customers in this way puzzles me. Especially since I’m making purchases worth thousands of pounds. These are not small ticket items to warrant this level of indifference. I do not foresee a future engagement with this platform ever again after this kind of pointless frustration. It even smirks of incompetence or plain disdain for a customer. Shame!”

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Posted 6 years ago

“Shocking, confusing, incorrect, poor service, Ordered 4 of the same item for next day delivery. Order was placed in 1 x transaction. Have received 4 confirmation emails, 4 it's been despatched emails and 4 it's out for delivery emails. No delivery. Contacted amazon. 'There's been a problem. It will be delivered by tomorrow'. Wasn't delivered. Received 2 emails saying it's been damaged check to see if you've been refunded. Does that mean 2 items are damaged and 2 not? I can't check if I've been refunded as they are on a credit card and the statement comes monthly? Still haven't received the 2 that haven't been damaged. Farce from beginning to end. Note these are sets of tiles and 2 sets are no good as I need 4? Just received 2 more emails asking if I would like to buy again! Couldn't make it up.”

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Posted 6 years ago

“I have been with Amazon for years! Always promoted them and said how good they were. However when a push came to a shove, Amazon left me hi and dry on customer service, whilst I can see they tried I still feel goodwill would have overtaken. I am set in my ways being in business myself and with that service I will not deal with them again or ever recommend them to friends, family or the thousands of members we have on our books. You were a total let down this time Amazon, for the sake of a few quid?????? (PS, I am not a moaner, look at all my reviews they are mainly positive and honest).”

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Posted 6 years ago

“96% positive on amazon when other review site have them at Rating: 3/10 - ‎12,306 reviews something very suspicious about this review site.”

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Posted 6 years ago

“Very poor. Offered me a too good to be true price on a Waldorf KB37 Keyboard (half the retail price) stating the product was temporarily out of stock. I didn't worry as the product is widely available and is still in production. I trusted Amazon to deliver. But no, after 3 weeks they cancelled my order stating the item was unavailable and they couldn't source stock. I sent an email of complaint. I asked them if they had tried to source stock from the manufacturer but they ignored the question (I guess because I can check that too easily and being honest is no longer their policy). They also wanted to ring me. I told them no, I wanted to deal with this via email so that I had a record of what was said. They went ahead and tried to phone me anyway, despite me telling them that was not the way I wanted to communicate. Of course the phone number was unlisted, so my phone automatically sent it to voice mail. And each time I emailed them, I got the same sort of copy and pasted stock answer. The people sending the email didn't really read my complaint and have offered no solution. They will not reinstate my order even though the product is widely available, and even available on Amazon by a third party. The real reason is that they never intended to fulfil the order in the first place. For some shady reason (probably to get rid of a third party seller) they put an advert out for a low price on product they never intended to get in stock in the first place. Temporarily out of stock means just that, expecially when the product is very much in production. I've order synthesizers from other retailers that were temporarily out of stock, and my order was never cancelled. If I had to wait a while and contacted the retailer I always got a reassuring answer from a human being not a robot, and those smaller retailers fulfilled their obligation and delivered what they promised. Amazon used to have great customer service when I signed up for them in 2004, but not any more. I've sent 9 emails and I'm still no nearer getting a resolution from them. Poor and shady service with robotic customer service emails. It's also now almost impossible to find an email address for them on their website (it used to be easy to find). I had to go onto live chat to find it. This is another sign of a company that has no interest any longer in customer service.”

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Posted 6 years ago

“I placed an order on the 12th August and at no time during this was I told that my items would not arrive until late September. I have tried to cancel this order but I get no response.”

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Posted 6 years ago

“I ADVICE YOU TO REFUND MY MONEY! U BUNCH OF THIEVES, I HAVE BEEN WAITING ALREADY FOR 2 MONTHS YOU SAID U REFUND! IN VAIN! IS THIS THE WAY HOW YOU EARN BILLIONS? STEALING FROM CUSTOMERS?! IS THIS NOT WHAT YOU SAID 2 MONTHS AGO THAT i WILL GET MY MONEY BACK? WHERE IS MY MONEY?! //Support Para: XXXXX@yahoo.com 12 jun. a las 23:18 Greetings from Amazon Seller Support, My name is Anamika and I will be assisting you today. On reviewing your email, I do understand your concern regarding the per month subscription fees for the month of MAY. In this regard I want to inform you that I have gone ahead and refunded the amount of £60.0 that you have been charged for the month of May. The amount of £30.00 is scheduled to be initiated to your Bank Account. You will be receiving the refunded amount on 15th june as per your next payment cycle date.//”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,427 reviews