I've been a loyal customer and prime member for years. I ordered a kayak on prime and was glad to see it was dispatched the next day for delivery in two days. It didnt arrive. Half the order was missing from the dispatch and when I checked online the delivery had been pushed back 10 days. I called Amazon who gave me a £10 voucher and promised it would be delivered within 24 hours. It still didnt arrive. I was then offered a refund that would take 7-10 days to process back. Amazon UK are now using Hermes for delivery. Don't expect any parcels to arrive on time. If you live in an Amazon delivery area you'll be fine. But out with, beware. Hermes are notorious for losing parcels and being late.