In January I tried to order Nicorette spray. As I am in Thailand it was impossible to have it delivered to me so I entered a friend’s London address and mobile number for delivery. At checkout it was impossible to reject the “free” Amazon Prime membership. I entered my credit card and billing info (Canadian cardholder). The checkout was completed and I saw that Amazon had initiated a charge against my credit card because I had a nominal foreign exchange charge registered on my card. The following day I received an email requesting that I forward to Amazon’s secure web portal a screenshot of my credit card account in order to prove ownership of the account. I replied that I would never send such information to anyone. I noted that my bank has rigorous fraud protection protocols. I also asked why they didn’t request the ccv code as proof of ownership. Over the following days I received two more emails stating my shipment was delayed until I provided the information. I replied that rather than sending repeat emails they should read the response I already sent. Maybe two days later I received an email stating that my account was locked and no future transactions would be permitted. I replied that I found the company’s business model to be unacceptable and that I would never do business with them again. I further demanded that they refrain from billing me for their bullsh$# Prime (non) service forced upon me at checkout. So never received the product, nor any further communication. Today I checked my bank account and Amazon has billed me for their Prime Service. Unbelievable!!! What a dishonest company....would not send my order because could not verify the validity of my credit card, but no problem charging me for their Prime Service 1 day delivery. What a bad joke!
6 years ago
Amazon UK has a
4.7
average rating
from
13,410
reviews