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Anonymous
Amazon is great until you get a problem and then their indifference and poor customer service really lets them down. I recently bought two solar lights, only one of which worked. I submitted a poor review and then got emails direct from the selling company- something Amazon says doesn’t happen. Absolutely no response to my complaint. I then ordered a specific item, fulfilled by Amazon, which I chose based on good reviews. I was sent a similar product but of a different make and supplier (though still fulfilled by Amazon) which I had to keep as I couldn’t afford the delay that a return would entail. I suspect Amazon was offloading a slow moving product but, once again, no response from Amazon to my complaint.
6 years ago
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Amazon UK has a 4.7 average rating from 13,410 reviews