Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,476 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,476 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lately Amazon falling so badly!!! Deliveries are beyond the joke! Items although not arriving at all or you wait up to 22:00 just to learn at 22:15 that the item might be delivered next day and if not they will give you money back- that’s what is for a premium membership Not mentioning that originally the item meant to arrive the day before!!! Too many times happened, going to quit as the quality doesn’t exists anymore”

Amazon UK 1 star review on 20th September 2021

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Posted 5 years ago

“I normally get free delivery to Amazon locker, recently they cancelled my locker delivery so I reordered but for some reason this time I had no choice but pay 5.99 for same day delivery to Amazon locker where I always take free delivery, account said delivery by 2200hrs, however at 1400hrs items had not even been dispatched let alone out for delivery so like other recent reviews elsewhere stating this same practice, knowing I've been forced to pay same day delivery its not going to be delivered in that time frame, I therefore cancelled it, then cancelled my further order which stated delivery in 2 weeks? Clearly something weird is occurring at Amazon UK cause they've not been this incompetent before but this is currently happening to others also. Now awaiting over £300 total refund. No longer going to use Amazon UK, glad I never got stitched up for Prime but they've lost a big continuous paying customer.”

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Posted 5 years ago

“poor service repeatedly do not follow delivery instructions. packages repaetadly left at front door on a busy street even after 4 complaints. customer service do not care”

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Posted 5 years ago

“I ordered a paperback novel which is over £9 00, the book arrived in a damaged cardboard envelope, the front cover and back cover had black marks also scratches on the back cover, I am finding it difficult to contact customer services as my laptop is not compatible with their robotic message service. It is very simple to purchase items from Amazon however if you have a problem it is almost impossible to solve. Any future purchases will be with companies that have CUSTOMER CARE, Amazon take note!”

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Posted 5 years ago

“Amazon driver wasbdumping rubbish when delivering parcel, when contacting customer support to get him back and clean his rubbish, recived email(copy/paste) saying sorry to hear that you unhappy with your delivery 🤷‍♂️”

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Posted 5 years ago

“Always lost my parcel”

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Posted 5 years ago

“I have amazon prime and the delivery never arrive in 1 day”

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Posted 5 years ago

“Never buy things from any DEALS or PROMOTIONS. You will never receive them. Amazon UK does not have a good inventory management system. They let thousands of people place the order when they only have less than 100 items. And the order gets stuck in status "we'll email you when available for dispatch". When you follow up for your items they will tell you to cancel your order and reorder. If you deny to do so you will basically end up wasting your time and energy because no matter how many times you call, you will get the same answer.”

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Posted 5 years ago

“Once you’ve bought via Amazon , that’s it ! Only interested in the sale , totally useless customer service , pay a bit more and shop elsewhere, be warned”

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Posted 5 years ago

“My prime day order as a prime customer, was not delivered, it's delayed and maybe will arrive in 5 days time, for what I'm a prime customer then, and for what are you promoting prime day”

Amazon UK 1 star review on 23rd June 2021

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Posted 5 years ago

“Big scammers with taking money second time from my account, without any permission, than returning it after 5-7 days. Who gives you right to take money second time, when it is already payed.”

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Posted 5 years ago

“My order was never delivered.”

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Posted 5 years ago

“Disgracefull company, no regard for customer whatsoever AVOID this company at all costs they take your money and then give you lame excuses after lame excuses for why your goods are late or not what you otdeted and in one chat the customer support agent ran away from our chat DISGUSTING”

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Posted 5 years ago

“I returned a phone back to Amazon UK. I had proof of posting. Amazon UK claimed they received the box and accessories but no phone. The Post Office weighed the return at 585grams. I have the proof of return. An empty box as Amazon claims they received weighs about 150 grams. I am a trustworthy, honest professional man yet Amazon UK won't enter any dialogue with me except to say return the phone. I did return the phone . Something seriously has happened at the returns end at Amazon UK but they won't investigate nor of course refund my money. I am thoroughly upset that this company that I've been loyal towards for many years treated my like a common thief. I've never experienced such negative Customer Service from a major company then I have with Amazon UK.”

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Posted 5 years ago

“A warning to all U.K. consumers. Do not purchase products from Amazon.co.uk unless you are certain that you purchase from “real” British businesses. The “invasion” of U.K’s retail industry began since 2012, as of 2021 there are more than 60,000 foreign businesses operating and selling to the British public. The products they offer on Amazon fundamentally breach British safety standards, all these sellers operate under the “umbrella” of Amazon.co.uk and eBay These foreign sellers pay Amazon.co.uk and eBay up to or more than 17% of their sales, this is an enormous income for Amazon.co.uk and eBay, actually this is the main Amazon income and is the seller fees who made Amazon and Jeff Bezos the richest man.... Amazon does not care of your safety, so please care for your self, purchase from real British businesses, or learn the hard way.”

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Posted 5 years ago

“Incapable of fulfilling Pre order. Over the Past Two year i have Pre Order books from Amazon on 16 separate occasions. Each and every time they have failed to fulfill those orders. Their only response has been "sorry for the inconvenience" and "we have escalated your concerns to the relevant department", but there has been no change what so ever. No improvement. One order took 6 months to be shipped. i have Zero faith in the Amazon's ability to fulfill per orders. Every time a fail, every time empty promises”

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Posted 5 years ago

“didn't get my chick fille”

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Posted 5 years ago

“i bought a product though amazon the part does not work and they are refusing to rectifier the issue as they like to seal your money as they know their sellers parts are faulty.”

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Posted 5 years ago

“One big scam, 10 products never arrived. All products got lost, waited ages, was on the phone with a lot of customer support agents, also on the chat. Cost me a lot of time, no products, no nothing. Waste of time and money. NEVER again. Didn't expect this horrible service from such a big company. How can you advertise products that you never deliver, what is the point of the convenience of an online shop? Did products arrive -> never”

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Posted 5 years ago

“Amazon’s customer service has deteriorated badly over the last few years. I have been a customer for over 13 years and will now only use them if I’m absolutely desperate. I ordered. Sat nav, from the Warehouse, so new it may have scratches etc. After initialisation I started updating it as it was well out of date for updates. 5 hours later I find it doesn’t do what I wanted as it was the wrong model. It did not have all the packaging, so fair enough. Return initiated and the service was exemplary at this point, except instead of just shipping a replacement you have to return and re-order. Done just that, so have now paid twice, item arrives and again it’s the wrong model, no excuse this time, clearly states it on the packaging. What should happen is that you get a refund once you hand it to their courier. But no, you have to wait until they receive it. The second item was received by them the day after posting, the original is doing a tour of the UK. Not my problem, it’s their chosen courier, so they should refund. I have money tied up which comes to more than the cost of buying it new and Amazon couldn’t care less. I’m left with one option after having previously complaints the CEO and that is to avoid using them. I have cancelled my Prime and Music subscription when it could have easily been sorted by sending the correct replacement and collecting the other at the same time, but customer service is no longer at the fore of Amazon’s business ethic!”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,476 reviews