I returned a phone back to Amazon UK. I had proof of posting. Amazon UK claimed they received the box and accessories but no phone. The Post Office weighed the return at 585grams. I have the proof of return. An empty box as Amazon claims they received weighs about 150 grams. I am a trustworthy, honest professional man yet Amazon UK won't enter any dialogue with me except to say return the phone. I did return the phone . Something seriously has happened at the returns end at Amazon UK but they won't investigate nor of course refund my money. I am thoroughly upset that this company that I've been loyal towards for many years treated my like a common thief. I've never experienced such negative Customer Service from a major company then I have with Amazon UK.