I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.