Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,239 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,239 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is non existent! Totally unethical! There is no transparency and no way to complain further up the chain! Shocking company!”

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Posted 1 year ago

“It's an utter disgrace how Amazon's next day delivery service is now taking 2x days. Why should we (their customer's) have to wait longer when we have already funded the increased cost in their services? If there was an alternative to Amazon, I'd cancel my account immediately.”

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Posted 1 year ago

“Idiot's Amazon prime”

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Posted 1 year ago

“Jeff’s company has eaten my money. I returned 3 products using one of their authorised paypoint agent. 2 out of 3 products didn’t reach back to amazon and I cannot do anything about this. Sent planty of emails and wasted so much time over the phone. Customer service has gone from best to sh**e. They even put phone down on your face. Their delivery drivers don’t bother to go to flats door to deliver parcel and instead leave them in communal areas, resulting in parcels being missing/stolen all the time. I ve given up and cancelled my prime membership and soon completely deleting my account. Bye bye Amazon”

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Posted 1 year ago

“its cheaper to not use internet.”

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Posted 1 year ago

“Poor company. Sent out fake product. Confirmed by the manufacturer. Returned item and reported it to Amazon, hopefully the manufacturer takes action .”

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Posted 1 year ago

“I really don't like purchasing anything from Amazon. I feel I'm feeding a conglomerate monster that treats it's workers with disdain and contempt”

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Posted 1 year ago

“Charge extras and don't replace money when wrong”

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Posted 1 year ago

“Amazon prime is a joke. My item didn't arrive yesterday. I looked on the Internet and saw that the driver said he tried to deliver. No he didn't, someone was at home all day. Rang Amazon and was told they would re-deliver today. Well nothing has arrived again. Rang Amazon to be told nothing has been updated and my parcel won't be delivered today. The person on the phone last night has not instructed for re-deliver. Will be cancelling Amazon tonight they are useless.”

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Posted 1 year ago

“Nothing is free with Amazon all you want to watch there is a price, if only 8.99 a month was enough. It is a con really upset with the subscription.”

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Posted 1 year ago

“Amazon delivery of my order was rubbish - not for the first time. We have a secure delivery box right by the door, with clear instructions in 1-inch-high lettering. Other couriers use it, but Amazon ALWAYS dump packages on the doorstep in full view from the road.”

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Posted 1 year ago

“Expected a delivery today. Received text message " You're only 2 drops away " and a picture of a map with marker. 3 hours later and various drops going away from our position ,still no parcel . Why is the tracking scheduled in Spain. Poor driver was sent every where back and forth passing drop offs.”

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Posted 1 year ago

“Well well.... I used amazon in the last 15-20 years and they let me down this time. I can say that after this, I'll never buy from amazon again, I'm done. They go around telling you that they are on the customer side, if you have a problem they care about you, your experience with them etc, totally not true. Bought a bed on June 1st from a third party seller, at first the seller sent me the wrong item ( a small double bed instead of a standard ), I sent it back on the 15th and still waiting for a refund. As they admitted, it's the courier fault as they at first they didn't update the tracking code as collected ( so for them the parcel was never collected even if I told them THREE TIMES that I had proof of collection but they didn't even care to look at that, what that mattered to them was only the tracking code ) and after the tracking number showed the parcel as in delivery process, they still didn't give me my refund. It's been now 3 WEEKS that I sent the item back and OVER A MONTH that I've ordered this item and I have no money no item and they don't care about my experience, they actually lied to me telling me that the seller told me that he will refund me which is in fact the opposite, he totally told me I would not refund me. I sent the seller a letter before action before to proceed with the court and trying to get my money back and I'll send a letter too to amazon, someone has to pay and I don't see why it should me when I did everything right and the one ( the seller ) who should not be on business at all, stil has the item and my money. Where are my rights here? Avoid at all cost”

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Posted 1 year ago

“Unprofessional behaviour from delivery service who claims they left product outside without imforming us. They want police report for this. We never dealt with police so asked the team to deal with this but they let us down... This should have been dealt differently despite us being prime customer and we are suffering because of amazon delivery mistake”

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Posted 1 year ago

“When my card was changed because of fraud they made it virtually impossible to reregister with them and were very unhelpful taking we are the big company attitude and we can do what we like Very disappointed with their attitude”

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Posted 1 year ago

“No stars if I could Amazon has spoiled my birthday tomorrow my husband bought me a iPad Air in pink 2022 it was going to be a surprise when he opened the Box goes Instead of an ipas a book flame of resistance obviously there no security Check it beggars belief that that this could happen It will take up to five days for refund my husband is seething he likes my present s to be a surprise 🥲🙁🙁”

Amazon UK 1 star review on 27th June 2022

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Posted 1 year ago

“Amazon your customer service sucks! I had issues with Amazon deliveries before but now its just a joke. You wait for a delivery and out of nowhere the delivery date changes and sometimes you don't know when you going to get it or if you will get it at all (this happened as well) The people employed must be retarded or not understanding english. You ask one question and they copy an paste the same things over again. Names like Sirajudin, Akshakumar, Midhur, Monam, Sameer, Nitika...those are people typing to you in Scotland. Not even one english/scottish name. As a prime customer I am not getting my deliveries on time as promised by Amazon and I am not being treated as a valuable customer either Those people don't care what you are saying. If at all understand what you are saying. They copy and paste exactly same nonsense to you over and over again. Then, if you pressurise them they suggenly having technical issues and hung up on you. Today I went through 8 of those "geniuses"for one issue as again I ve had delivery issues. Amazon never noticed not having product in a warehouse which was for next day delivery. So the next day (delivery dayt) they just change the date again for following day they tried to lie to me that's when it was estimated. Amazon you are destroying your reputation with cheap lying staff. Your customer service will sink your business. This bacame beyond scandalous”

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Posted 1 year ago

“Extremely desorganised and employees left to badly treat customers without reprimand. Personally I encounter so many problems, products tracking telling me the items where on their way though the support told me the products shown in stock were no longer available. No I am done with them! They are same as ebay used to be, totally unreliable with a big attitude problem. I will go further and say that those company treating consumers so badly should be fined.”

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Posted 1 year ago

“Keep guaranteeing order by 10 pm same day and then they say customer requested reschedule liars 2 day later still waiting”

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Posted 1 year ago

“Order guaranteed by 10 pm never arrived they said its running late if it doesn't arrive within 3 yes 3 days you can get a refund this happened twice in a week with different items and different sellers”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,239 reviews