Lies, lies and more lies. I do live in a business with a reception so why say an item was handed to reception. Fed up having orders broken, parts missing or not even delivered at all as In Today's email stating the item was handed to reception???? The item would easily have fitted through my letterbox, it has not been delivered so I've now cancelled the rest of the items that were all for my dogs medicine cabinet. I shall go to pets at home at the weekend and buy it all from a reputable company who care about honesty and their reputation, not just about grabbing your money. Amazon used to be so good and so reliable. Now it's a sham! I've lost so much money with amazon not doing anything to find missing items. Customer service is non existent, they're just downright rude! You get no help, no refund, no retribution just an automated apology which is an Insult.... I cancelled my dogs order and shall once again block them as the 2nd chance I gave them just proved how useless the company are!!!!