Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty much always find what I want at reasonable price. You do need to check elsewhere but generally it saves having to spend money on petrol and parking and item with prime delivery might be cheaper or same price as shops. Easy returns also and refund made as soon as you return to a collection point.”

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Posted 2 months ago

“Had what I needed. Quick delivery. Was cheaper elsewhere but ease of use and free delivery won”

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Posted 2 months ago

“Love amazon it is my first point of call to shop Easy to use and products come quickly with prime delivery”

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Posted 2 months ago

“The best reliable place to be. All the items I have purchased are excellent value.”

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Posted 2 months ago

“Always has what I’m after. Good comparisons.”

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Posted 3 months ago

“Very good”

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Posted 3 months ago

“Always I had best experience.”

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Posted 3 months ago

“Easy to order with an excellent selection of products on offer.Nest day delivery. If a product needs to be returned this is a quick and easy process with no hassle money back guarantee.”

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Posted 3 months ago

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 3 months ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 3 months ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 3 months ago

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 4 months ago

“I am disabled so I rarely leave my house. Amazon delivery just as rarely actually knock on my door with my parcels, rather they dump the packages in my small front garden right next to a busy walkway. The parcels get pinched regularly. Sometimes I get a refund from Amazon, sometimes not. I have asked them repeatedly to knock on my door (I always answer very quickly as I sit near to the door), but, no they just won't do it. I have no choice but to use Amazon because I can't get to the shops, but their poor delivery service leaves me out of pocket.”

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Posted 4 months ago

“I order a lot from Amazon as i don’t get out much, I’ve never had a problem, i now have amazon prime and love the movies”

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Posted 4 months ago

“Always a top service 100% recommend”

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Posted 4 months ago

“They kept sending me defective items. And then emailed me to tell me that my account will have restrictions out on it due to returning so many (defective) items! Ridiculous”

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Posted 4 months ago

“Horrific customer service. Please do not use, when it goes right it's good. When it goes wrong you never receive any help or support and the problem doesn't get resolved”

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Posted 4 months ago

“"Andy Perry’s brilliance in handling my financial recovery case was nothing short of exceptional. From the moment I reached out, he displayed an unparalleled understanding of the complexities involved in recovering lost funds of $300,000 from a broker scam. His approach was both strategic and thoughtful, ensuring I was informed at every step and fully confident in the process. Andy’s professional demeanor, attention to detail, and tireless dedication were key to the successful resolution of my case. He navigated each challenge with expertise and commitment, making what seemed like a hopeless situation into a success story. Thanks to Andy, I recovered the funds I thought I would never see again. I wholeheartedly recommend Andy Perry to anyone facing financial fraud. His blend of brilliance and professionalism is a rare asset, and he delivers results you can trust." andyperry0147 (@) gmail.com”

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Posted 4 months ago

“void amazon uk shop else were there returns is a joke they done me out of 500 pound they refuse to help me with my refund now they put my refund status into perment block so they wont give me my money back dont buy on amazon you will regret it avoid them all cost there customer service are rude and put phone down i have put claim in with my bank to try get my money back avoid amazon shop else were”

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Posted 4 months ago

“No matter how many times I ask the Amazon delivery people to knock on my door (I'm always in), they never do and just dump the parcel in my garden which is a matter of feet from a main road. So guess what? The parcels get pinched. Then Amazon question that they have been because they have 'photographic evidence' that the item has been,'delivered'. I pay for very expensive Prime, so surely I can expect a knock on the door for that price!”

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Posted 4 months ago

Amazon UK is rated 4.7 based on 13,404 reviews