Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,463 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 5 star review on 7th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 3 months ago

“I had a payment issue and received clear, helpful guidance.”

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Posted 3 months ago

“Finding the right support can be difficult, but choosing Robinson made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.”

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Posted 4 months ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

Amazon UK 1 star review on 16th January 2026

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Posted 4 months ago

“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”

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Posted 5 months ago

“I ordered an Annadue Computer Graphics Card which was delivered on time; however, it was left propped-up against my porch door. Thankfully, I was in and the delivery driver rang my front doorbell. My delivery instructions read: My delivery instructions ask for the delivery driver to please leave the package in the front porch, close the porch door and pull the handle up following delivery. If I had been out, I expect that the package would not have been there when I returned.”

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Posted 5 months ago

“Haveing to wait 1 month for a refund because they damaged my items”

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Posted 5 months ago

“Friendly team that truly listens and delivers results.”

Amazon UK 5 star review on 9th December 2025

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Posted 5 months ago

“Friendly team that truly listens and delivers results.”

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Posted 5 months ago

“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””

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Posted 5 months ago

“I don't know where to begin tell you about Amazon UK and how utterly atrocious they are. I can only say that when things eventually go wrong and sometimes, they will but when this happens, Amazon aren't on your side even though they pretend to be. Before looking at themselves, they will pass the blame onto you. Somehow, I'm at fault for them sending incomplete items. Somehow, I'm at fault for them sending me broken items. Somehow, I'm at fault for them sending incorrect items. Sometimes, I'm at fault for their delivery drivers leaving parcels out in the open for anyone to take. Is Amazon a convenient way to order? absolutely but it does come at a cost so be weary of this.”

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Posted 6 months ago

“Amazon delivery was sent to the wrong address. The picture of my parcel is in someone else's porch. The parcel was eventually left on my doorstep, but not in the safe place in the box or on top of the box in my porch. No left out for all to see as they pass along this busy road. I'm getting to the point where I honestly think picking up my parcels from a parcel hub will be much safer. Good job I noticed this on my ring doorbell. Amazon is going downhill. On prices, quality and delivery.”

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Posted 6 months ago

“They went out of their way for me.”

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Posted 6 months ago

“They went out of their way for me.”

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Posted 6 months ago

“CANT GIVE ZERO STARS...After much dissapointment lately I have now cancelled my prime renewal and will not be returning as its not worth the hassle!!”

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Posted 6 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”

Amazon UK 1 star review on 8th November 2025

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Posted 6 months ago

“I am very sceptical about Amazon as. On one hand it is handy to get a lot of things delivered within a few days. Often quoting next day but. Over the last month I have been let down with deliveries multiple times. Customer services either make promises that fail to happen or cut you off after answering questions only to then get connected to another advisor This happened 6 times yesterday. Once again I was promised a suitable outcome. Only to then be let down again and no delivery came. I had to wait in all day yesterday and again I have waited in all day today and still no delivery at 16.30pm. Another 2 days waisted. Same happened last week when I sat here waiting only to get a message saying as I was out the delivery would be tried again tomorrow??? I was sitting where I have a perfect view at the front of my house and NO drivers stopped here. Also I don’t understand their delivery process as I have a prime account and ordered 3 items that have had delivered on 2 different days and am now waiting for the 3rd item that was dispatched at the same time as the other 2. I live on a road of 20 houses and yesterday there were 12 deliveries from Amazon to 12 different houses all sent out in 12 different vehicles???? The item that was meant to be delivered yesterday was needed yesterday as a present and as was told delivery would be yesterday it was embarrassing that it didn’t turn up. Well let’s see if it’s delivered today. If not I will have option but to cancel the order which is a shame for the supplier. SORT YOUR SELF OUT AMAZON”

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Posted 7 months ago

“Following a security breach that resulted in my account being locked—and with no resolution from standard support channels—Frsrinc.com intervened. They promptly identified the issue, restored my access, and implemented protections for my 88K $. Their assistance was invaluable.”

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Posted 7 months ago

“I recently ordered a smart ring from Amazon, which cost over £300. The ring was completely useless so I called Amazon to arrange to send it back for a refund. I promptly sent the item back the same day and I had confirmation from Royal Mail that they received it a couple of days later. However, on the app it said they had not received it so I called them and they confirmed that that they had received it and it just needed to be processed. It is now 10 days later and they are now saying that they haven’t received it, even though someone at Amazon signed for it, they don’t know where the item is as they can’t find it in the warehouse and are refusing to give me a refund. They have now asked me to wait two months for them to investigate an issue a refund which is not acceptable. So I have contacted my bank and they are dealing with it on my behalf. So I am now closing all of my Amazon accounts, including Amazon Music. I’m getting rid of my Amazon Alexa devices and boycotting Amazon until further notice.”

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Posted 7 months ago

“I ordered Dr Clean. £10.99 when it arrived it was called JUE FISH made in China.I have returned this and should be refunded, I did a review asking WHY is it call JUE FISH. I was informed my review would not be published as it does not reach the correct standard. Obviously if you tell the truth your review is not acceptable, what a fraud !!!!!”

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Posted 8 months ago

Amazon UK is rated 4.7 based on 13,463 reviews