Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,471 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but good from them, sorts out all issues I ever had. Been w them 5 years”

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Posted 1 year ago

“Great service standards!”

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Posted 1 year ago

“Had an interesting experience yesterday. Amazon made a delivery and simply dumped the package on the doorstep and walked away. Did not ring the bell, knock the door or leave the package in the designated safe place. This has happened before, so I complained, The reply I got was “Drivers who deliver on Amazon's behalf typically do not knock on the door or ring the bell unless a signature or one-time password is required.” I checked on Google and this is correct. Amazon do not have a policy that requires couriers to make contact with customers. It is up to the driver to decide if they want to ring the doorbell or knock the door , all depends on how they feel or what mood they are in. The only exception is if a signature is required. So much for the aim of being the World’s most customer centric company. Makes no difference to them if your package is stolen or weather damaged. Just that the driver didn’t feel like knocking your door that day.”

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Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

“Quick delivery and always great service.”

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Posted 1 year ago

“I am extremely disappointed with my recent experience with Amazon's customer service regarding a return. I had to return an action camera that contained two lithium batteries, which prevented me from using a prepaid label. As a result, I had to send the items through Parcel Force, costing £10,75. Despite providing the invoice and proof of postage, customer service agents doubted my claims and abruptly ended chats on multiple occasions. I was even accused of being dishonest, which was incredibly frustrating as I had been forthcoming with all the information. I have always been a loyal Amazon customer, appreciating the convenience and reliability of their services. However, this experience has been quite disheartening. I kindly request that Amazon review my case and consider refunding the postage cost.”

Amazon UK 1 star review on 24th March 2025

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Posted 1 year ago

“i lost my money to this fraudulent broker, but was able to reclaim my lost funds with the help of bruce_nora_254_(@)gmail .com”

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Posted 1 year ago

“Pretty much always find what I want at reasonable price. You do need to check elsewhere but generally it saves having to spend money on petrol and parking and item with prime delivery might be cheaper or same price as shops. Easy returns also and refund made as soon as you return to a collection point.”

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Posted 1 year ago

“Had what I needed. Quick delivery. Was cheaper elsewhere but ease of use and free delivery won”

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Posted 1 year ago

“Love amazon it is my first point of call to shop Easy to use and products come quickly with prime delivery”

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Posted 1 year ago

“The best reliable place to be. All the items I have purchased are excellent value.”

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Posted 1 year ago

“Always has what I’m after. Good comparisons.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Always I had best experience.”

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Posted 1 year ago

“Easy to order with an excellent selection of products on offer.Nest day delivery. If a product needs to be returned this is a quick and easy process with no hassle money back guarantee.”

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Posted 1 year ago

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 1 year ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 1 year ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 1 year ago

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 1 year ago

“I am disabled so I rarely leave my house. Amazon delivery just as rarely actually knock on my door with my parcels, rather they dump the packages in my small front garden right next to a busy walkway. The parcels get pinched regularly. Sometimes I get a refund from Amazon, sometimes not. I have asked them repeatedly to knock on my door (I always answer very quickly as I sit near to the door), but, no they just won't do it. I have no choice but to use Amazon because I can't get to the shops, but their poor delivery service leaves me out of pocket.”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,471 reviews