Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Andy Perry’s brilliance in handling my financial recovery case was nothing short of exceptional. From the moment I reached out, he displayed an unparalleled understanding of the complexities involved in recovering lost funds of $300,000 from a broker scam. His approach was both strategic and thoughtful, ensuring I was informed at every step and fully confident in the process. Andy’s professional demeanor, attention to detail, and tireless dedication were key to the successful resolution of my case. He navigated each challenge with expertise and commitment, making what seemed like a hopeless situation into a success story. Thanks to Andy, I recovered the funds I thought I would never see again. I wholeheartedly recommend Andy Perry to anyone facing financial fraud. His blend of brilliance and professionalism is a rare asset, and he delivers results you can trust." andyperry0147 (@) gmail.com”

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Posted 1 year ago

“void amazon uk shop else were there returns is a joke they done me out of 500 pound they refuse to help me with my refund now they put my refund status into perment block so they wont give me my money back dont buy on amazon you will regret it avoid them all cost there customer service are rude and put phone down i have put claim in with my bank to try get my money back avoid amazon shop else were”

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Posted 1 year ago

“No matter how many times I ask the Amazon delivery people to knock on my door (I'm always in), they never do and just dump the parcel in my garden which is a matter of feet from a main road. So guess what? The parcels get pinched. Then Amazon question that they have been because they have 'photographic evidence' that the item has been,'delivered'. I pay for very expensive Prime, so surely I can expect a knock on the door for that price!”

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Posted 1 year ago

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 1 year ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 1 year ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 1 year ago

“Always a first class service”

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Posted 1 year ago

“Always curtios ,delivers on time”

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Posted 1 year ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 1 year ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 1 year ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 1 year ago

“Easy and quick to make an order and to review goods, very commetitive”

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Posted 1 year ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 1 year ago

“Good products but can get cheaper on e bay”

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Posted 1 year ago

“Order arrived on time definitely recommended amazon.”

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Posted 1 year ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 1 year ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 1 year ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 1 year ago

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 1 year ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,447 reviews