Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 1 year ago

“Is it me or has Amazon Prime next day delivery got worse over time.”

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Posted 1 year ago

“really good company, useful site”

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Posted 1 year ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 1 year ago

“Non-existent customer service and don't want any criticism because they aren't interested. Ordered a ring doorbell advertised as next day delivery. Got a message saying we will advise you when item dispatches. I rang about it and was given the run around as if them lying is completely acceptable. ELEVEN DAYS LATER with the item still not dispatched despite all that time STILL advertising next day delivery I cancelled and got one from a different website EVEN THOUGH AMAZON OWN RING”

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Posted 1 year ago

“deliver on time and always sort any problems I may have”

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Posted 1 year ago

“I am Long time Customer. Now days Amazon Customer Services chat like Scammers.”

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Posted 1 year ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 1 year ago

“Useless driver stole my item no help from CS”

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Posted 1 year ago

“Nearly always next day delivery. Huge choice and fairly priced”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“I ordered a product then changed my mind and cancelled. I spoke to someone at Amazon and cancelled the order. The courier still tried to deliver to my elderly neighbours who I had specifically instructed NOT to accept the product, he LIED to them and bullied them into accepting the product. Despite cancelling Amazon stole my money and it took weeks to get my money back! Took weeks to get the item picked up too! They claim to be a world leader in customer service it’s a LIE! It’s almost impossible to speak to a human and if you get answers by e mail they are all copy and paste nonsense from the Indian sub continent.”

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Posted 1 year ago

“Family nudists and incest erotica”

Amazon UK 4 star review on 2nd November 2024

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Posted 1 year ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 1 year ago

“Timing perfect”

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Posted 1 year ago

“Very happy things get here quickly”

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Posted 1 year ago

“i’m very happy with amazon”

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Posted 1 year ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

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Posted 1 year ago

“Any orders that I have placed are sent in time and are in perfect condition.”

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Posted 1 year ago

“Scamazon uses deceptive, unlawful and unethical practices. As I was busy finalising my order, the delivery date was showing as 3 days away. Once I paid, the delivery date miraculously changed to 2.5 weeks away. I took screenshots throughout so can prove it. So slimy and dishonest. I would not have ordered had I known I'd have to wait 2 weeks. I don't like liars. Thank goodness I screenshot every step of the transaction as I just don't trust them. Nasty buffoons! I'm going to report this to Advertising Standards and may also sue scamazon in the small claims court....I've never lost a claim.”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,447 reviews