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Amazon UK Reviews

4.7 Rating 13,238 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,238 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

Amazon UK 1 star review on 13th April 2023

37

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give negative stars I would. Amazon customer service is appalling. Amazon has scammers in China operating on its Marketplace and simply doesn't seem to care. These scammers are advertising relatively expensive products with 3-4 weeks delivery time. On placing an order they respond with delivery shipped and tracking. Once the 3-4 weeks delivery time expires they send a message saying product isn't available with varying excuses. Of course by this time they've held you money for 3-4 weeks and it then takes a further 3 days or so for the refund via amazon to paid back to your account. I dread to think how many times this is happening on amazon and the total amount of money involved. When you arrange for a customer services call back from amazon you simply get a lowly call centre operative with zero interest in what's going on, stating idiotic things like "well your refund is being processed". Too low in the food chain to even understand the problem. When you ask to speak to a manager or raise a complaint against amazon you get the answer that it is not possible. Wow, get that! It's just not possible to raise a complaint against amazon!”

Posted 1 year ago

“I ordered and paid for a Brooks women's flyer S saddle advertised on Amazon UK in April 2022. It was advertised at the price of £86.0 and being sold by Amazon EU. Up till now after numerous chatbot conversation with Amazon UK, I have not received delivery of this item! Can you believe it! The last conversation I recently had with a real person who works for Amazon UK, they told me that the sale had been cancelled and my money refunded in October 2022. This information was not showing up on the Amazon app. On the Amazon app all it said was 'we'll email you with a date when the item is available '. I am disgusted with the way Amazon UK has dealt with and treated me 😡. They cannot be trusted with people's accounts. They cannot be trusted full stop! Now, the only thing I get is the Audible audio books. I cancelled my Prime subscription and don't buy anything online from Amazon. I uninstalled their app from my phone after logging out of it”

Posted 1 year ago

“Have you observed him deleting some messages or putting the password on his phone so as you don't have access to it? Has he been experiencing very irritating mood swings every time he comes home? If so, then it's an indication that he must be doing something that is potentially dangerous or he might be cheating on you. If you want to free yourself from doubt without causing chaos in the house, then track his activities. With help of JOSE, I was able to monitor my kids and spy on my partner phone without them knowing. If you feel your spouse is texting or seeing another woman or man and you can quite get a real evidence to clear those doubts and know where you stand in the relationship. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 2nd March 2023

Amazon UK 5 star review on 2nd March 2023

Posted 1 year ago

“Good staff”

Posted 1 year ago

“Excellent Company Excellent Customer service Friendly Couriers order arrived undamaged Will definitely tell family and friends”

Posted 1 year ago

“What a disgusting customer experience and nobody at Amazon Customer Service seems to care. I have pre-ordered and paid in advance for an item as a birthday gift. There was no stock and they would update me as soon as it was ready to dispatch. A few days later I checked and there was 10 available but the price triplicated. I contacted customer service who apologised for the inconvenience caused, escalated to the dispatching department, offered me a £5 voucher and assured me it was going to be dispatched in 3-5 days. I believed them and promised my nephew he was going to have his gift soon. The days passed and I contacted them again who again apologised and asked me for another 48h. Time passed and today when I contacted them the conversation was completely different. They said there was still no stock (even though I checked days ago and the stock was available), asked me to wait until become available again and said I could cancel if I didn't want to wait. Apologised for the previous conversations being incorrect and that's it. Really? How frustrating! I was misled and lied to by two previous advisors who rest assured me it was their mistake and it was going to be resolved asap? And now no expected delivery dates, no resolution for the problem they caused and I am left with nothing. My money with them. And having to tell my nephew he is not going to have his present anymore. Disgusting the whole thing.”

Posted 1 year ago

“Helpful not , Does not have a complaint process , apart from telling someone over the phone who says will investigate and ensure the problem doesn't happen again . Yes sure they do .That's why they have one of the worst trustpilot reviews 50 - 55 % have rated them a 1 star . I could right a book to say what i have just had to endure trying to get a washing machine from them .Numerous calls , waste of time .There staff are scripted to avoid any real factual information . They said it would be del on a date it came and went i had to contact them that day it which i was told there was a delay , spoke to someone else who said the item was damage at 3.54pm when me del was 7am - 4pm . Although they tried to del it when i was at work when i had a sat as i work all week .Then then cancel the replacement as they said they cant get stock , however nothing to do with the fact the machine was priced about £200 more expensive. So did they cancel because they couldn't get it at the lower price . Not only that they will refund me in 5-7 working days , although they have had my money for over for 3 weeks . ? They are absolute cowboys and should be reported to the trading standards . The reason for giving them 5 stars is so people get a chance to read an accurate review of what this company is all about , Look at the trust pilot reviews .”

Posted 1 year ago

“No doubt you've already heard the stories of the appalling way Amazon treats its staff and prevents unionisation, its patent on the obvious 1-click purchasing feature, killing off local bookshops, remotely deleting paid content from users' Kindle devices, its terrible track record on pollution, anti-competitive operations, treating LGBTIQA+ books as "adult content", and squeezing sellers. Well now you can add "deleting reviews that are unfavourable to racist and misogynistic pseudoscientific authors" to the list. I'd been a customer for about 18 years, used most of their services at different times, and had written many reviews, almost all of which had many "helpful" votes attached to them. And it was me who convinced my family to get Amazon accounts. I dread to think how much money I've put into Bezos's back pocket during the last 18 years or so. I then left a review on the worst book I've ever read in my life pointing out some of the myriad problems with the it. A few months later it was deleted with only a perfunctory notification email with a broken link to their guidelines. No mention of which review or why, I had to sit through a 35 minute chat with three different "customer service" representatives to try and find out why, and all they said was they would email me. I then had to have an email exchange with someone else to finally get to the bottom of the issue. Long story short: Amazon don't allow customers to leave "spiteful" reviews. And, apparently, calling a racist and misogynistic pseudoscience book exactly what it is will be considered by Amazon's employees as being "spiteful" towards the author. Their various one-line responses were all signed with "Your feedback is helping us build Earth's Most Customer-Centric Company." I think maybe someone needs to explain the definition of the words "spiteful" and "customer-centric" to Amazon. Based on these interactions it's clear that only positive reviews are allowed on Amazon. I've now deleted my Amazon account and will be taking my Kindle to the local CEX shop to exchange it for a Kobo tomorrow. I'd like to congratulate Amazon on having the absolute worst policies of any company I've ever had to deal with (vehemently defending dead, racist authors) and the absolute worst customer service ever to boot (pushing long-time customers directly to their competition). Well done Amazon, well done.”

Amazon UK 1 star review on 22nd January 2023

Amazon UK 1 star review on 22nd January 2023

Posted 1 year ago

“Sent a return back as I didn't like the item. Used the drop off at post office no packaging/label needed option. Took to the post office where they scanned the provided QR code on my phone and put my return in an amazon bag and applied the return label. Told that was it and it'll be updated on my phone in a couple of hours. After one week contacted Amazon as still haven't received my refund or been updated on my phone, was told and sent email that they have my return at there distribution centre but it can take up to 14 days to process the refund.......fair enough. 14 days passes still no refund! This time I contact amazon and say they don't have my parcel and I should contact the police and disconnect the chat. Very blunt and rude so contacted them back and got someone else who said the same, but now allow 30 days for them to conduct an investigation into the matter. 30 days passes and still nothing, contacted them again to be told we carnt help you any further and disconnect the chats. Annoyed by this I phone this time to be told the same, get a receipt from the post office so they can investigate. Been in contact with the post office that say they processed the return according to amazon instructions and they don't keep records/receipts as its all digital/scanned now to amazon instructions and sent off. They are more than happy to confirm this with amazon but they don't want to know and dismiss it every time. I've been lied and fobbed off to for over 30 days by amazon and made to feel like a theif. They have done no investigation into the matter and now washed their hands off it cause its passed 30 days. They keep asking for a receipt but there is NO receipt! its all digital QR codes the way there system works. It was scanned at the post office cause I saw him do it. But Amazon say they have no record which is a lie because i have proof from the amazon assistant they have it in an email. Amazon have clearly lost it, not scanned it and blaming me for it. Amazon clearly don't value or respect there customers no more, as can been seen from all the other bad reviews, and no disentsy to respond to them. The computer says no - Amazon motto I advise everyone to do the same as me and send your complaints to BBC WATCHDOG and citizens advice bureau for them to look into. SHAME ON YOU AMAZON!”

Posted 1 year ago

“Yesterday received email from Amazon,stating my Amazon purchased item had been delivered.when I opened my Flat door there was nothing there + nothing in the grounds, finally found this item on the pavement near the Road appx 80 yards from my flat. Anyone could have stolen it in the meantime. It's simply not good delivery service.”

Posted 1 year ago

“Disgraceful lack of service Amazon failed to deliver 2 orders but falsely alleged delivery. When I called for a refund, they claimed they were unable to verify me and could not assist. I have therefore raised a dispute with my bank to get the money refunded. Amazon’s online automated system is just as bad as the humans they employ – it is impossible to claim a refund because the system keeps claiming it was delivered. The photo of the delivery address is not even my property! Now I understand why Amazon has such a low rating on Trustpilot. The orders Amazon failed to deliver were 20247910536610724 and 20227824599525108 Meanwhile I am directing my business to Amazon’s competitors, I doubt I will order with them again as it’s not worth the hassle of being scammed”

Posted 1 year ago

“Rude lying paricites called customer care what a bloody joke”

Posted 1 year ago

“Amazon delivered part order, returned product for refund and they have now recharged me for something they did not supply. They are robbers and have wrote to Mr Jassy (Head of Amazon) to inform him. (As if that will do any good) Robers hiding behind email”

Posted 1 year ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 28th December 2022

Amazon UK 5 star review on 28th December 2022

Posted 1 year ago

“add a delivery from Amazon today and and the driver driver did not even get out of his van He parked outside sat in the driving seat spoke on the phone and was there for five minutes before I went and opened my front door to see if he was OKAY but he then looked at me turned the van around and drove off without even looking for the product which were supposed to be in his van according to the Amazon app He then later returned 5 minutes later but this time he gave me 2 cables for the item that add Ons for my main item that I had just bought for my son's Christmas present the item was a new PC at the cost of around over 500 pounds and the second time the guy came asked him where the PC was and he says he had not got it on board his van but I will go back and get it for you and will be with you by 9 o'clock there the rarest with your PC I didn't give him the code that was given to me to give on delivery and a drove off i'm looking at Amazon's website the driver had deliberately put on delivery attempt no but they answered the door and was there at 2:50 the thing is our nerve could eat river to cable to me at 2:55 and not give me the computer at the same time this is when he told me he did not have it on board but he did not apologise just as I will return with it before 9 which of course he never did so I was made to look like the one at fault when in fact I was talking to him outside and were not the one at fault i'd also open the front door the first time and were waiting for him to come out of his van and never and never did”

Posted 1 year ago

“First, all stuff that I am buying last time not working and the delivery man is thieves. Second very long time and procedures to get money back. In total the biggest scam is a dishonest dealer. Avoid them how it is possible.”

Posted 1 year ago

“Things delivered on time, packaging could be a little better”

Posted 1 year ago

“Never had a complaint from amazon free returns , free delivery”

Posted 1 year ago

“Lowest price and fast delivery”

Posted 1 year ago

“Amazon has ignored my complaints for nearly 15 years. They keep saying they will do something about it, but it never happens. I have got to the stage now where l do not want to ring them up anymore. I feel totally ignored, abandoned and insulted. SHAME ON YOU!!!! 👎☹️👎”

Posted 1 year ago

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Amazon UK is rated 4.7 based on 13,238 reviews