Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,433 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timing perfect”

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Posted 1 year ago

“Very happy things get here quickly”

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Posted 1 year ago

“i’m very happy with amazon”

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Posted 1 year ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

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Posted 1 year ago

“Any orders that I have placed are sent in time and are in perfect condition.”

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Posted 1 year ago

“Scamazon uses deceptive, unlawful and unethical practices. As I was busy finalising my order, the delivery date was showing as 3 days away. Once I paid, the delivery date miraculously changed to 2.5 weeks away. I took screenshots throughout so can prove it. So slimy and dishonest. I would not have ordered had I known I'd have to wait 2 weeks. I don't like liars. Thank goodness I screenshot every step of the transaction as I just don't trust them. Nasty buffoons! I'm going to report this to Advertising Standards and may also sue scamazon in the small claims court....I've never lost a claim.”

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Posted 1 year ago

“Love the bext day even same day delivery on some items.”

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Posted 1 year ago

“Good to work with and easy to work”

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Posted 1 year ago

“Prime delivery is amazing”

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Posted 1 year ago

“Very good and reliable delivery and comes on the date it says”

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Posted 1 year ago

“Ordered a bed in error cancelled within an hour money taken from my account but have to wait until in transit before it could be done. I have another bed Ordered which we want that money also taken which is correct. Why must I wait to get my money 💰 customer seem to have to do all the work 😫 🙄”

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Posted 1 year ago

“always excellent service, no faults at all with anything i buy and always confident any problems will be put right. i will always buy from amazon even if the product is a little more expensive due to there fantastic service, there is no one better. well done amazon keep up the brilliant work.”

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Posted 1 year ago

“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ gmail . com to help me recover my funds. Please stay away from this online stuff.”

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Posted 1 year ago

“Ordered motorbike spares and service kit, always a excellent service, will keep shopping with you, thanks”

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Posted 1 year ago

“Horrible experience . Thinking of using Amazon to buy a refurbished phone? Think again...was sold a phone that became faulty less than 3 months after... Amazon is refusing to help despite the 1 year warranty and so is the seller so now I am stuck with a faulty phone after paying over 400 pounds for it.”

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Posted 1 year ago

“Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou”

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Posted 1 year ago

“I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service!”

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Posted 1 year ago

“Quick and easy to use. Great customer service”

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Posted 1 year ago

“Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account.”

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Posted 1 year ago

“Amazon wouldn't post my review so I'll do it here! Don't buy these toddler boots! Top pic what I've got and bottom one what I've ordered! You'll waste your time and money! Because they have made a mistake and they don't care! They won't fix it! They won't apologise! It's your own problem! You'll have to do all for them! Run around, find the place where you could send these back, they will take forever to give you money back too! What a waste!!!!! Very disappointed and disgusted! Been loyal customer for years, but after this experience gonna have else where to shop!”

Amazon UK 1 star review on 16th September 2024

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,433 reviews