Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,243 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a regular customer for some years now, had a few blips with them from time to time, but they have always been put right straight away. Very pleased with their customer service.”

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Posted 1 year ago

“Lie on delivery delay date n never arrive, clueless customer service chat provider me number to be key in unfortunately keyless hub”

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Posted 1 year ago

“Love this site it has everything you need delivery is always on time and the service is impeccable”

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Posted 1 year ago

“Easy to use can post to the Amazon pick up which is so much easier for me shows me the latest offers”

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Posted 1 year ago

“Have been with Amazon for a while now, but since the beginning of the Pandemic last year they have been outstanding for anything and everthing, often with next day delivery.To this day if I need anything I no longer think of going to any store for my purchase my first thought is Amazon.”

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Posted 1 year ago

“Good reviews good prices prompt deliveries use them regularly”

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Posted 1 year ago

“Always good products, good prices, loads of choice and quick delivery.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Absolutely amazed at their prices and quick delivery”

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Posted 1 year ago

“Absolutely amazed at the low competitive prices and quick delivery.”

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Posted 1 year ago

“Generally no problems with this company. Again though I fell into the error of gaining prime delivery for 30 days with an accidental click. Why do amazon create this snare...?!! So immediately cancelled via my account so got for 30 days. They now tell me I'm not seeing enough films on amazon prime...!....but my wife already has prime and we get it anyway...!....bit frustrating to fall into their trap yet again....”

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Posted 1 year ago

“I have prime and it always amazes me how they consistently provide a delivery service at this standard. Plus great films and tv programs too.”

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Posted 1 year ago

“When using amazon prime to receive items on the same day just feels unreal. This is a great perk to have, second only to next-day delivery. It makes the cost of prime worth it to a great extent.”

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Posted 1 year ago

“Buying goods is great Deliver of goods terrible Delivery drivers are terrible- bang your door then leave parcel on doorstep which is not acceptable always leave the gates open even after opening them to enter the property would buy more from amazon if delivery drivers were more professional”

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Posted 1 year ago

“A very good Price for the game of security in my house”

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Posted 1 year ago

“I absolutely love this website I’m disabled so for me it’s ideal and great bargains can be had as well”

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Posted 1 year ago

“Parcels often left outside door although tracking report states ‘ handed to resident’ As door opens onto street parcels could be picked up by passer by.”

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Posted 1 year ago

“Lies, lies and more lies. I do live in a business with a reception so why say an item was handed to reception. Fed up having orders broken, parts missing or not even delivered at all as In Today's email stating the item was handed to reception???? The item would easily have fitted through my letterbox, it has not been delivered so I've now cancelled the rest of the items that were all for my dogs medicine cabinet. I shall go to pets at home at the weekend and buy it all from a reputable company who care about honesty and their reputation, not just about grabbing your money. Amazon used to be so good and so reliable. Now it's a sham! I've lost so much money with amazon not doing anything to find missing items. Customer service is non existent, they're just downright rude! You get no help, no refund, no retribution just an automated apology which is an Insult.... I cancelled my dogs order and shall once again block them as the 2nd chance I gave them just proved how useless the company are!!!!”

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Posted 1 year ago

“easy to buy & lots of great offers, so much choice & a wide range of products to match what you need”

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Posted 1 year ago

“Its a company with a wide selection and good customer service and return policy however their promise to ship on time is always failed due to that am giving it 3”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,243 reviews