Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!”

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Posted 1 year ago

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 year ago

“Good deliveries and nice”

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Posted 1 year ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 year ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 year ago

“Terrible experience. I bought something with a scheduled delivery date. Waited in for most of the day. Got a message to say that it wouldn't be delivered that day but the following Monday by 11am. When I looked at the tracking it stated that I as the customer had rescheduled the delivery which is a barefaced lie. I took the Monday off work and waited til 11.30am, no delivery. I called customer services to be told "it will definitely be delivered today by 8pm". I told the lady that I wanted to complain and was told "we only do internal complaints with no outcome for you as a customer, we just use the complaint to learn from". Waited in for the rest of the day and yes you guessed it, no delivery. Called again and was told they couldn't speak to the delivery people (who apparently were Amazon large and bulky team) so all she could do was email them and they will email me direct. What an absolute shambles this company has become. I think it is time to cancel my subscription.”

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Posted 1 year ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 year ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 year ago

“i bought an outside light from the big home shop company i contacted them through amazon in november 2023 they have not refunded me when it was faulty and under the gaurantee i contacted amazon customer service a few times they said they would look into it not heard back its been months a waste of time and they are still allowing them to sell on amazon.”

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Posted 1 year ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 1 year ago

“Poor communication regarding a gift that was returned”

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Posted 1 year ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 1 year ago

“deliveries on time goods as stated no risk sale,”

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Posted 1 year ago

“Scam!!! Avoid !!! I bought lights for home, first time the purchase didn't arrive as was out of stock despite I paid for it and got delivery notification, when I ordered similar product again it also never arrived. I contacted Amazon support who said that I can't get refund until I get report from police !!!! (Just imagine the level of inconvenience!!!) I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines. When I contact support they they just reply me as robots standard phases and close the chat / phone call. Not responsible, disrespectful, scam store!!!”

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Posted 1 year ago

“I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much”

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Posted 1 year ago

“Quality makita tools”

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Posted 1 year ago

“Fast efficient service”

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Posted 1 year ago

“Purchasing an Amazon gift card is a great idea if you are stuck for a present Idea. It gives you lots of options pricewise. It is such a simple and easy process as they are available through so many retale outfits.”

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Posted 1 year ago

“Great to deal with, have a great choice of goods and very good delivery service”

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Posted 1 year ago

“Hey iam sameer”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,404 reviews