Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

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“My Order is keep being rescheduled every week. I haven't received my order until now. I ordered the item on Amazon on 24 May 2024 & Delivery Estimate was Wednesday, 29 May 2024. On 29 May 2024 evening suddenly it showed that Amazon will deliver the package on the date you requested, expected by 2 June 2024 by 1AM. This was very strange! I Contacted customer service via chat. The first customer service told me that i should receive the order the next day after having chat with them. I was waiting until 2 June midnight & it didn't come. Moreover, there was no change / update in the tracking system of the item. Seems there's no attempt to redeliver it. Contacted customer service again at 3 June 00:30 AM. The customer service, Jadhav, was just ignoring me during the chat, he left without replying me after I complaining & confirming which item i need help with!!!”

Amazon UK 1 star review on 3rd June 2024

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Posted 1 year ago

“Easy to use app”

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Posted 1 year ago

“It’s so easy to order almost anything from the Amazon site. They have such a wide selection in fact they have everything that I have ever needed household items, items for my car Close shoes electrical items the list is endless absolute pleasure looking through various items that have various prices so you can pick the one that you require”

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Posted 1 year ago

“They blame the customer when things go wrong , we are at their mercy which they have NONE of , they do not care that an elderly person cannot carry a huge heavy box with a large heater in to the post office as they do not drive and have no help Amazon's solution? Pay £58 to return the faulty item yourself via courier collection which may NOT get through customs and then be £261 out of pocket altogether!!! NEVER again in my life will I use Amazon , as even though I am £203 DOWN out of my GOVERNMENT BENEFITS to order my disabled Grandson a TREAT which would have THRILLED him and brightened up each and every day of his life for him IF IT WORKED , at least I have the power to LEAVE them and walk away forever now I know what they are LIKE ie heartless and do NOT CARE about the disabled , elderly or those who they ROB of their benefits or last money they have in order to TRY and brighten up a CHILD with profound disabilities LIFE DId they care? NO , are they happy to ROB me of my benefits? Oh YES and how do they make their profits? Read all of the negative reviews of the hundreds of pounds they have stolen of many a BLINDLY TRUSTING customer thinking the customer would have RIGHTS and also be CARED about but NO , not with Amazon AT ALL so I am going elsewhere forever which is easily done , as was cancelling my Amazon Prime and Amazon Music and Amazon ACCOUNT as they are not extortioning another PENNY out of me and my vulnerable CHILD Notice you WILL get a refund for a £3.99 item but NOT a £399 one!! :-( They will kick up a fuss and a STINK about that and of course take the faulty item etc SELLERS side and NOT the disabled customers side stuck with a faulty item with NO compassion showed at ALL by Amazon , whatsoever It will take me 5 years to claw back the money I lost in what I SAVE from Prime and Music BUT it is worth it to get these greedy ruthless UNCARING people OUT of our LIFE Thanks for fleecing us , it certainly taught me a GOOD LESSON on who to trust and who to AVOID literally like the PLAGUE , so thanks for the lesson in unscrupulousness and greed and how to AVOID it by walking AWAY , for good :-) :-)”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“very prompt and stick to deadline of delivery , user friendly website and easy to access.”

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Posted 1 year ago

“Always change times for delivery after purchase why not just tell me it Will be delivered by 10pm in the first place goes from 10am to 1pm to 4pm to 10pm im better off walking to the market and just pay the extra im done with amazon o well”

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Posted 1 year ago

“Corrupted C.U.N.T.S Will not allow me to review anything anymore. And all because I write genuine reviews about their faulty products. And have the same issue with certain items over and over again”

Amazon UK 1 star review on 16th May 2024

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Posted 1 year ago

“Being an Amazon Prime customer is a no brainer. Free postage plus lots of video entertainment”

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Posted 1 year ago

“Amazon prime is a blessing when you need items the next day at no extra cost. Wouldn’t shop anywhere else”

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Posted 1 year ago

“No quibble refunds, easy return through QR code and refund money in bank account next day. Do most of my shopping through Amazon UK”

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Posted 1 year ago

“Amazon has never disappointed! Efficiency in shipping”

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Posted 1 year ago

“good exsperience”

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Posted 1 year ago

“Excellent experience good choice very good products”

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Posted 1 year ago

“Good i was happy abut my My purchases look as pic as rell live”

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Posted 1 year ago

“I waited right by the lounge wall ALL DAY for Not one but 2 DELIVERIES that FAILED to arrive. I complained when the delivery didn't arrive, they told me it would be by the end of the day. NO. The only security numbers were what I was sent to give to the FIRST Delivery that didn't arrive. After the second delivery failed I called again. I wanted it redelivered, THIS WAS NOT MY FAULT. AMAZON SAID NO. WHY AM I DEPRIVED OF MY DELIVERY FOR THEIR ERRORS?????? Well they have just LOST A SALE, I will buy it somewhere else, I's NOT FAIR that I AM TREATED LIKE THIS. The MAN DELIVERED BUT REFUSED TO GIVE IT TO ME BECAUSE I ONLY HAD THE NUMBERS FOR THE DELIVERY THAT FAILED. I HAVE " DELIVERIES TO GO WITH WHAT I ORDERED, I'M HAVING THEM COLLECTED, YEP, they can collect but REFUSE to DELIVER. WHAT A NASTY COMPANY AMAZON IS.”

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Posted 1 year ago

“Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.”

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Posted 1 year ago

“Good customer service and after sales care”

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Posted 1 year ago

“Great next day service for a quality product,very happy”

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Posted 1 year ago

“Great company, you can find anything you need at a great price”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,447 reviews