Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a chair and a box on the wall to put the parcels in and I have a sign. I also have a note attached to the delivery instructions. Still this falls on deaf ears. Calling customer service is a waste of time, they say sorry, we take your complaint seriously but nothing improves.”

Helpful Report

Posted 1 year ago

“Orders always despatch quickly & items A1 would order as easy to use & saves time shopping in the high street”

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Posted 1 year ago

“quickly, reliably, politely and cheaply”

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Posted 1 year ago

“Fast and reliable service”

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Posted 1 year ago

“Quick delivery and reliable service”

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Posted 1 year ago

“SO EASY TO SHOP AND BUY WHAT I NEED DELIVERY NEXT DAY ON MOST THINGS SO BUSY SO REALLY HANDY”

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Posted 1 year ago

“Have always delivered quickly any problems solved and put right”

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Posted 1 year ago

“Prompt delivery and good tracking system, it's important to know the time slot for the delivery. Good website , though I find that I have to spend over £25 to get free delivery. Would recommend .”

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Posted 1 year ago

“I did have all my staff on time happy with them”

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Posted 1 year ago

“Everything comes on time and with high quality 🤗”

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Posted 1 year ago

“Love making purchases especially with Prime membership. So easy and fast delivery”

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Posted 1 year ago

“Always competitive and packages on time”

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Posted 1 year ago

“Quick and easy process. Quick delivery!”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Amazon great selection of products with Prime next day delivery at good prices overall”

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Posted 1 year ago

“Great service as always”

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Posted 1 year ago

“The best oooooo the best oooooo the best, how great it isssssss, dun dun dunnnnn”

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Posted 1 year ago

“Very good very fast delivery they have pretty much everything”

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Posted 1 year ago

“Good fast availability and delivery”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,404 reviews