Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing an Amazon gift card is a great idea if you are stuck for a present Idea. It gives you lots of options pricewise. It is such a simple and easy process as they are available through so many retale outfits.”

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Posted 2 years ago

“Great to deal with, have a great choice of goods and very good delivery service”

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Posted 2 years ago

“Hey iam sameer”

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Posted 2 years ago

“There is a chair and a box on the wall to put the parcels in and I have a sign. I also have a note attached to the delivery instructions. Still this falls on deaf ears. Calling customer service is a waste of time, they say sorry, we take your complaint seriously but nothing improves.”

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Posted 2 years ago

“Orders always despatch quickly & items A1 would order as easy to use & saves time shopping in the high street”

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Posted 2 years ago

“quickly, reliably, politely and cheaply”

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Posted 2 years ago

“Fast and reliable service”

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Posted 2 years ago

“Quick delivery and reliable service”

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Posted 2 years ago

“SO EASY TO SHOP AND BUY WHAT I NEED DELIVERY NEXT DAY ON MOST THINGS SO BUSY SO REALLY HANDY”

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Posted 2 years ago

“Have always delivered quickly any problems solved and put right”

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Posted 2 years ago

“Prompt delivery and good tracking system, it's important to know the time slot for the delivery. Good website , though I find that I have to spend over £25 to get free delivery. Would recommend .”

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Posted 2 years ago

“I did have all my staff on time happy with them”

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Posted 2 years ago

“Everything comes on time and with high quality 🤗”

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Posted 2 years ago

“Love making purchases especially with Prime membership. So easy and fast delivery”

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Posted 2 years ago

“Always competitive and packages on time”

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Posted 2 years ago

“Quick and easy process. Quick delivery!”

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Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“Amazon great selection of products with Prime next day delivery at good prices overall”

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Posted 2 years ago

“Great service as always”

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Posted 2 years ago

“The best oooooo the best oooooo the best, how great it isssssss, dun dun dunnnnn”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,447 reviews