Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good very fast delivery they have pretty much everything”

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Posted 2 years ago

“Good fast availability and delivery”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“delivery excellence, convenient shopping”

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Posted 2 years ago

“Can’t fault this company, no problems ordering anything and the returns are a piece of cake, no endless boring questions about why you’re returning the item, and they refund automatically, so no worries there. They’re my “go to” company for whatever I’m looking for, and best of all, the prices are pretty good, they even offer you cheaper alternatives .”

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Posted 2 years ago

“Item exactly the same information, quality and cheaper than rival sellers.”

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Posted 2 years ago

“Great choice and frequent deals so I use it a lot”

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Posted 2 years ago

“Ordered a lap top in Early November with a delivery date of the 9, 10, 11th December, the date kept changing, I then got a date of the 10th Jan 2024, I cancelled the order but won't get the refund until 7 days later, they have had the money for 8 weeks.”

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Posted 2 years ago

“An excellent service with great products”

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Posted 2 years ago

“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”

Amazon UK 1 star review on 13th December 2023

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Posted 2 years ago

“The Amazon UK is my second house. Thank you because you exist!”

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Posted 2 years ago

“Really food to looks at the choice on line so I can imagine how it fits on me”

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Posted 2 years ago

“Fantastic service, great prices, fast free delivery.”

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Posted 2 years ago

“If I could choose no stars I would have, Amazon have admitted they cannot guarantee next day delivery to Prime paying customers if orders placed with 3rd party seller nor do their carriers follow 'Safe' place instruction specified to Amazon. Funnily enough their website does not inform potential Prime customers of this mmmm wonder why.......My latest 2 orders were either delivered the day after the next day (big inconvenience) & the other delivered to a neighbour quite far from my house. PRIME CANCELLED”

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Posted 2 years ago

“Excellent service quick delivery. Easy to use website to order . Good return policy. And easy .”

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Posted 2 years ago

“Always arrives as promised ..mostly next day ..on time”

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Posted 2 years ago

“Empty box.”

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Posted 2 years ago

“Worse person I’ve ever dealt with Stevenson in customer service - delivered two items over three days late on prime - I asked for refund being offered refund but still bring charged delivery- I’ve spend £1k over the past 10 years, never complained- can’t believe how stupid/thick customer service department are !!!!”

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Posted 2 years ago

“always rapid delivery from order. but I noticed recently that they had been taking a Prime subscription without me knowing and will NOT explain why this happened.”

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Posted 2 years ago

“Easy to use good customer service”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,447 reviews