Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“add a delivery from Amazon today and and the driver driver did not even get out of his van He parked outside sat in the driving seat spoke on the phone and was there for five minutes before I went and opened my front door to see if he was OKAY but he then looked at me turned the van around and drove off without even looking for the product which were supposed to be in his van according to the Amazon app He then later returned 5 minutes later but this time he gave me 2 cables for the item that add Ons for my main item that I had just bought for my son's Christmas present the item was a new PC at the cost of around over 500 pounds and the second time the guy came asked him where the PC was and he says he had not got it on board his van but I will go back and get it for you and will be with you by 9 o'clock there the rarest with your PC I didn't give him the code that was given to me to give on delivery and a drove off i'm looking at Amazon's website the driver had deliberately put on delivery attempt no but they answered the door and was there at 2:50 the thing is our nerve could eat river to cable to me at 2:55 and not give me the computer at the same time this is when he told me he did not have it on board but he did not apologise just as I will return with it before 9 which of course he never did so I was made to look like the one at fault when in fact I was talking to him outside and were not the one at fault i'd also open the front door the first time and were waiting for him to come out of his van and never and never did”

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Posted 2 years ago

“First, all stuff that I am buying last time not working and the delivery man is thieves. Second very long time and procedures to get money back. In total the biggest scam is a dishonest dealer. Avoid them how it is possible.”

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Posted 2 years ago

“Things delivered on time, packaging could be a little better”

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Posted 2 years ago

“Never had a complaint from amazon free returns , free delivery”

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Posted 2 years ago

“Lowest price and fast delivery”

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Posted 2 years ago

“Amazon has ignored my complaints for nearly 15 years. They keep saying they will do something about it, but it never happens. I have got to the stage now where l do not want to ring them up anymore. I feel totally ignored, abandoned and insulted. SHAME ON YOU!!!! 👎☹️👎”

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Posted 2 years ago

“Always a reliable service delivered My favorite Xmas shopping market”

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Posted 2 years ago

“Hermes put parcel in wheelie bin outside home amazon basically calling me a lier”

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Posted 2 years ago

“Just the best”

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Posted 2 years ago

“Use them regularly and it's so easy”

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Posted 2 years ago

“I had a problem with my otp code for an headphones delivery as my Amazon account wasn't connected to my email. I couldn't find it via the app so the poor delivery man couldn't leave it with us. He kindly told us he would come again in an hour and for us to contact the customer service. I cannot express how that call made me feel, I handled it so my boyfriend could take care of it, as he is better than me in resolving these situations. Since the start the man was extremely rude to him and then as I was speaking to this man on the phone ( my boyfriend apparently wasn't allowed) I was explaining that the email now connected to my Amazon it was not the previous one that I had access to, so if he could please resend the otp code. He was pushing for me to see in the spam and that he had sent to me this morning at 10:40 am and that it appeared read, which was not true as the only email I had from Amazon was at 12:40 thanking for the verification of the email. When I asked him again to resend it he buffed and almost screamed that he had re-sent it to me. I received it, thanked for the help and he had the audacity to even ask if there was anything else he could help me with. Really really poor customer service, my advise is if you cannot deal and are not happy with a job like this do a favor and look for something else, don't make others life harder when they are in need of help/confused.”

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Posted 2 years ago

“All good 😊 service excellent”

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Posted 2 years ago

“Quick, efficient delivery”

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Posted 2 years ago

“gone to sh*t”

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Posted 2 years ago

“Fantastic”

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Posted 2 years ago

“Everything. Service. Speed delivery. Choice. Who can match The Mighty Amazon! 😄👍”

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Posted 2 years ago

“On this occasion I had to return the item (a case) and it was an was an easy process and the return label was printed and the item deposited at the post office. No issues, so would recommend.”

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Posted 2 years ago

“Very quick & easy to order from...”

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Posted 2 years ago

“Great service and rapid delivery using Amazon Prime.”

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Posted 2 years ago

“Brilliant company, instead of tramping miles searching for items just search Amazon uk, Next day delivery with prime and easy to return if you rarely need to, 5 star service”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,404 reviews