Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”

Amazon UK 1 star review on 13th December 2023

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Posted 2 years ago

“The Amazon UK is my second house. Thank you because you exist!”

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Posted 2 years ago

“Really food to looks at the choice on line so I can imagine how it fits on me”

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Posted 2 years ago

“Fantastic service, great prices, fast free delivery.”

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Posted 2 years ago

“If I could choose no stars I would have, Amazon have admitted they cannot guarantee next day delivery to Prime paying customers if orders placed with 3rd party seller nor do their carriers follow 'Safe' place instruction specified to Amazon. Funnily enough their website does not inform potential Prime customers of this mmmm wonder why.......My latest 2 orders were either delivered the day after the next day (big inconvenience) & the other delivered to a neighbour quite far from my house. PRIME CANCELLED”

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Posted 2 years ago

“Excellent service quick delivery. Easy to use website to order . Good return policy. And easy .”

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Posted 2 years ago

“Always arrives as promised ..mostly next day ..on time”

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Posted 2 years ago

“Empty box.”

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Posted 2 years ago

“Worse person I’ve ever dealt with Stevenson in customer service - delivered two items over three days late on prime - I asked for refund being offered refund but still bring charged delivery- I’ve spend £1k over the past 10 years, never complained- can’t believe how stupid/thick customer service department are !!!!”

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Posted 2 years ago

“always rapid delivery from order. but I noticed recently that they had been taking a Prime subscription without me knowing and will NOT explain why this happened.”

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Posted 2 years ago

“Easy to use good customer service”

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Posted 2 years ago

“Always happy to help on the chat, day or night. Great sevice and great prices”

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Posted 2 years ago

“Good & bad. Rushed drivers & I hear the staff are overworked & under paid. I do not use Amazon as much as my Son, but it has been great to find/rescue secondhand books!”

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Posted 2 years ago

“always easy to use as prime member”

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Posted 2 years ago

“tried returning an item, but the shop suggested was no longer providing that service had stopped for 3 months. It took three hours to get a refund. The complaint procedure is a sham...basically ignored that they are at fault as they have not updated their system to remove said shop”

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Posted 2 years ago

“Easy to shop with online but not always the cheapest. I would suggest looking around before purchasing. Next day delivery is spot on if you need items urgently”

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Posted 2 years ago

“Very quick to deliver parcel, their response is so quick from the moment you order until the parcel Is at your door step everything is just perfect even the quality of products not mention how excellent their packaging”

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Posted 2 years ago

“Have used Amazon for quite some time now, and find them very reliable nd excellent response to any problem you may encounter!”

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Posted 2 years ago

“2 days I was waiting for my parcel. On the 3rd day I found out that my parcel is cancelled. Twice I was clicking the option of : safe place - shed. NOTHING!”

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Posted 2 years ago

“Please don't buy any product I lost nearly Australian dollars in my return shipping cost. They send me wrong product..when I returned many customer care officers told I will get full refund but once they got the product they denied full refund they only returned fraction of cost of return. Another order waited for nearly a month after spending around 700 Australian dollars including express postage as per Amazon it's lost..full incompetent system.. customer loses money for Amazons fault”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,477 reviews