Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a reliable service delivered My favorite Xmas shopping market”

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Posted 3 years ago

“Hermes put parcel in wheelie bin outside home amazon basically calling me a lier”

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Posted 3 years ago

“Just the best”

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Posted 3 years ago

“Use them regularly and it's so easy”

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Posted 3 years ago

“I had a problem with my otp code for an headphones delivery as my Amazon account wasn't connected to my email. I couldn't find it via the app so the poor delivery man couldn't leave it with us. He kindly told us he would come again in an hour and for us to contact the customer service. I cannot express how that call made me feel, I handled it so my boyfriend could take care of it, as he is better than me in resolving these situations. Since the start the man was extremely rude to him and then as I was speaking to this man on the phone ( my boyfriend apparently wasn't allowed) I was explaining that the email now connected to my Amazon it was not the previous one that I had access to, so if he could please resend the otp code. He was pushing for me to see in the spam and that he had sent to me this morning at 10:40 am and that it appeared read, which was not true as the only email I had from Amazon was at 12:40 thanking for the verification of the email. When I asked him again to resend it he buffed and almost screamed that he had re-sent it to me. I received it, thanked for the help and he had the audacity to even ask if there was anything else he could help me with. Really really poor customer service, my advise is if you cannot deal and are not happy with a job like this do a favor and look for something else, don't make others life harder when they are in need of help/confused.”

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Posted 3 years ago

“All good 😊 service excellent”

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Posted 3 years ago

“Quick, efficient delivery”

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Posted 3 years ago

“gone to sh*t”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“Everything. Service. Speed delivery. Choice. Who can match The Mighty Amazon! 😄👍”

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Posted 3 years ago

“On this occasion I had to return the item (a case) and it was an was an easy process and the return label was printed and the item deposited at the post office. No issues, so would recommend.”

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Posted 3 years ago

“Very quick & easy to order from...”

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Posted 3 years ago

“Great service and rapid delivery using Amazon Prime.”

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Posted 3 years ago

“Brilliant company, instead of tramping miles searching for items just search Amazon uk, Next day delivery with prime and easy to return if you rarely need to, 5 star service”

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Posted 3 years ago

“Easy to use website, always receive items in a timely fashion and a good customer service!”

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Posted 3 years ago

“Been a regular customer for some years now, had a few blips with them from time to time, but they have always been put right straight away. Very pleased with their customer service.”

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Posted 3 years ago

“Lie on delivery delay date n never arrive, clueless customer service chat provider me number to be key in unfortunately keyless hub”

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Posted 3 years ago

“Love this site it has everything you need delivery is always on time and the service is impeccable”

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Posted 3 years ago

“Easy to use can post to the Amazon pick up which is so much easier for me shows me the latest offers”

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Posted 3 years ago

“Have been with Amazon for a while now, but since the beginning of the Pandemic last year they have been outstanding for anything and everthing, often with next day delivery.To this day if I need anything I no longer think of going to any store for my purchase my first thought is Amazon.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews