Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am 64 years old I now cannot purchase any age restricted items due health reasons I no longer have a photo driving licence I have never had a passport and when I go to a retail outlet I have yet to be challenged to provide photo id would welcome the compliment but amazon even though I am 64 and do not look 25 or younger I officially have to have photo id yet some of amazon delivery drivers look younger than 25 years of age is this not ridiculous where is the common sense”

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Posted 3 years ago

“I have been a subscriber to Amazon Prime and an Amazon customer for many years. Its extensive product and service range, competitive pricing and reliability of delivery is unrivalled.”

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Posted 3 years ago

“Great prices and variety with great delivery times”

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Posted 3 years ago

“We have Amazon prime and the delivery service is fantastic and the prices are very reasonable and a wide selection”

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Posted 3 years ago

“Really good experience with this company so far quick delivery and no questions asked returns. But I have never found the trainers of my choice at a better price than MandM Direct”

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Posted 3 years ago

“I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.”

Amazon UK 1 star review on 19th October 2022

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Posted 3 years ago

“Never had a bad word to say about them”

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Posted 3 years ago

“Very good and always have what i need.”

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Posted 3 years ago

“Everything is good from Amazon and also reasonable prices for any product 🥰😍”

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Posted 3 years ago

“What I order and what I receive is what I want. Good service, good delivery as detailed prior to buying. Todate all is good and I will continue to review what I want to buy.”

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Posted 3 years ago

“Brilliant service always notified given timed slots for delivery and usually the next day cheers Amazon”

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Posted 3 years ago

“Nearly always have to send items back!”

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Posted 3 years ago

“Amazon Prime. Very easy to find even obscure items. Delivery is normally next day, or even same day - if you order early enough and it is an option. Some of the tasks I use it for: - Grocery shopping - Clothes shopping (with a try-at-home feature, allowing you to try the items and return any not wanted - EXCELLENT feature!) - Set up repeat orders, for regularly purchased items - recommendations ‘for him’ / ‘for her’ - items suggested by your viewing/purchase history (I have found MANY useful items there!) - Birthday/Seasonal items and gifts (many including personalisation) - Films and TV shows included - Music included - eBooks included …plus so many more features. I couldn’t do without it, now!”

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Posted 3 years ago

“Can fine everything but need delivery method chang”

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Posted 3 years ago

“Perfect shop great deals”

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Posted 3 years ago

“Very fast and good stock”

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Posted 3 years ago

“I love Amazon because the products are great and the prices are too and anyone who I give something to loves whatever I pay them.”

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Posted 3 years ago

“I love Amazon because I can get nearly everything that I want at a price I want and I know that whoever I buy it for will like it too.”

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Posted 3 years ago

“Very proud with that app”

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Posted 3 years ago

“Always been 100% reliable 👍😁”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews