Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nearly always have to send items back!”

Helpful Report

Posted 3 years ago

“Amazon Prime. Very easy to find even obscure items. Delivery is normally next day, or even same day - if you order early enough and it is an option. Some of the tasks I use it for: - Grocery shopping - Clothes shopping (with a try-at-home feature, allowing you to try the items and return any not wanted - EXCELLENT feature!) - Set up repeat orders, for regularly purchased items - recommendations ‘for him’ / ‘for her’ - items suggested by your viewing/purchase history (I have found MANY useful items there!) - Birthday/Seasonal items and gifts (many including personalisation) - Films and TV shows included - Music included - eBooks included …plus so many more features. I couldn’t do without it, now!”

Helpful Report

Posted 3 years ago

“Can fine everything but need delivery method chang”

Helpful Report

Posted 3 years ago

“Perfect shop great deals”

Helpful Report

Posted 3 years ago

“Very fast and good stock”

Helpful Report

Posted 3 years ago

“I love Amazon because the products are great and the prices are too and anyone who I give something to loves whatever I pay them.”

Helpful Report

Posted 3 years ago

“I love Amazon because I can get nearly everything that I want at a price I want and I know that whoever I buy it for will like it too.”

Helpful Report

Posted 3 years ago

“Very proud with that app”

Helpful Report

Posted 3 years ago

“Always been 100% reliable 👍😁”

Helpful Report

Posted 3 years ago

“Ordered gifts for my sons birthday arrived ahead of schedule and packaging wasn’t excessive. Quicken and easy”

Helpful Report

Posted 3 years ago

“Life savers, prime getting thing so fast at times, think my record was needed a birthday gift, paid before 8pm and I had a knock on the door before 8am. Amazing.”

Helpful Report

Posted 3 years ago

“Amazing service speedy delivery”

Helpful Report

Posted 3 years ago

“I ordered a freeview recorder instead of a freesat, when I returned it I got my refund the same day, no questions asked - just brill!”

Helpful Report

Posted 3 years ago

“Such a high level of Integrity , with delivery and returns . So very happy 😊”

Helpful Report

Posted 3 years ago

“So easy and feel safe shopping”

Helpful Report

Posted 3 years ago

“Very helpful prompt delivering No problem with returns Helpful staff”

Helpful Report

Posted 3 years ago

“I have used Amazon prime for a couple of years , with free postings on most orders ,next day delivery and competitive prices 👍”

Helpful Report

Posted 3 years ago

“Good website can find whatever you want any items.but need more experience about delivery method to there customers”

Helpful Report

Posted 3 years ago

“Customer service is non existent! Totally unethical! There is no transparency and no way to complain further up the chain! Shocking company!”

Helpful Report

Posted 3 years ago

“So easy to purchase and very quick delivery”

Helpful Report

Posted 3 years ago

Amazon UK is rated 4.7 based on 13,447 reviews