Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered gifts for my sons birthday arrived ahead of schedule and packaging wasn’t excessive. Quicken and easy”

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Posted 3 years ago

“Life savers, prime getting thing so fast at times, think my record was needed a birthday gift, paid before 8pm and I had a knock on the door before 8am. Amazing.”

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Posted 3 years ago

“Amazing service speedy delivery”

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Posted 3 years ago

“I ordered a freeview recorder instead of a freesat, when I returned it I got my refund the same day, no questions asked - just brill!”

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Posted 3 years ago

“Such a high level of Integrity , with delivery and returns . So very happy 😊”

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Posted 3 years ago

“So easy and feel safe shopping”

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Posted 3 years ago

“Very helpful prompt delivering No problem with returns Helpful staff”

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Posted 3 years ago

“I have used Amazon prime for a couple of years , with free postings on most orders ,next day delivery and competitive prices 👍”

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Posted 3 years ago

“Good website can find whatever you want any items.but need more experience about delivery method to there customers”

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Posted 3 years ago

“Customer service is non existent! Totally unethical! There is no transparency and no way to complain further up the chain! Shocking company!”

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Posted 3 years ago

“So easy to purchase and very quick delivery”

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Posted 3 years ago

“Good prices and Quality products.”

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Posted 3 years ago

“Good service all round”

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Posted 3 years ago

“It's an utter disgrace how Amazon's next day delivery service is now taking 2x days. Why should we (their customer's) have to wait longer when we have already funded the increased cost in their services? If there was an alternative to Amazon, I'd cancel my account immediately.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Idiot's Amazon prime”

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Posted 3 years ago

“Great for most things you want 👍”

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Posted 3 years ago

“Amazon is becoming the ‘go to’ place to buy goods. It’s service is second to none.”

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Posted 3 years ago

“Jeff’s company has eaten my money. I returned 3 products using one of their authorised paypoint agent. 2 out of 3 products didn’t reach back to amazon and I cannot do anything about this. Sent planty of emails and wasted so much time over the phone. Customer service has gone from best to sh**e. They even put phone down on your face. Their delivery drivers don’t bother to go to flats door to deliver parcel and instead leave them in communal areas, resulting in parcels being missing/stolen all the time. I ve given up and cancelled my prime membership and soon completely deleting my account. Bye bye Amazon”

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Posted 3 years ago

“To short experience time for some non perishable products.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews