Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always so easy to order any goods. As long as you have an account with them. Returns Are easy too.”

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Posted 3 years ago

“So far so Good”

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Posted 3 years ago

“Great product purchased. Super fast delivery. Quality product and great communication.”

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Posted 3 years ago

“This platform is easy to use and everything in one place, we can order whatever and whenever”

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Posted 3 years ago

“I wish they would remove products to view if they are not available for delivery in NI as it is very frustrating sometimes. Just a filter or auto recognise my delivery address and auto filter the products that don't ship to NI. I think Amazon are very good but sometimes they use DPD and there delivery times are not reliable and take longer sometimes.”

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Posted 3 years ago

“So much to chose from and mostly delivered next day can’t fault them”

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Posted 3 years ago

“Very good service as I am using it these days”

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Posted 3 years ago

“Very quick to deliver and no trouble straight forward”

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Posted 3 years ago

“Have been a Amazon prime member for many years . They have made my life so much easier with the easy access they provide to all manner of goods . I’m really happy with Amazon service and would definitely recommend to anyone.”

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Posted 3 years ago

“Good selection of items but not always competively priced? Prompt response, delivery options can be misleading. Insistence on prime trial is annoying”

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Posted 3 years ago

“I buy much more tools and accessories most of them are all ready out of us. And some I don’t receive a few time after a few week they send me sorry we can’t deliver you this article …..”

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Posted 3 years ago

“Very good service and excellent quality”

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Posted 3 years ago

“Easy and quality website”

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Posted 3 years ago

“I know some people will be in total disagreement. Shop Local etc. I use Amazon for the great offers and huge range of goods available. The quality and range, as you would expect! is simply awesome. Delivery to your door for people that may struggle for one reason or another, is a huge bonus. More importantly! During these tough times a lot of the goods are less expensive than some budget stores.”

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Posted 3 years ago

“Great experience!”

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Posted 3 years ago

“For me Amazon is a modern and convenient online store. There is a huge selection there, probably even more than on Aliexpress. I've read reviews about Amazon on various sites. Not a hard way to pay and not too long delivery time. But it's hard to choose a seller, there are a lot of them and many products have different prices. You can read more about the site on Revieweek (https://revieweek.com/review/amazon/).”

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Posted 3 years ago

“Easy, fast, reliable, good communication, tracking, easy returns and refund.”

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Posted 3 years ago

“Very fast shipping on every order, it can happen to deliver it on the same day you order! Customer service also excellent, if anything happens to your parcel they will resolve it.”

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Posted 3 years ago

“I really don't like purchasing anything from Amazon. I feel I'm feeding a conglomerate monster that treats it's workers with disdain and contempt”

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Posted 3 years ago

“I have always used Amazon and have been a prime member for years. Lately they have been doing something that feels underhand. In purchasing an item, the delivery date is given as next day or 2 days bit then the second that 'buy now' is hit, the delivery date changes to over a week and I feel like I've been duped. This has happened 3 times and now I'm not ordering from them. I tried to complain by email but it bounced back as the complaint inbox is no longer manned. I totally accept longer delivery times when things are challenging as they are now, but why pretend it's going to be quick when it's not? It feels like false selling.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,447 reviews