Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of items but not always competively priced? Prompt response, delivery options can be misleading. Insistence on prime trial is annoying”

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Posted 3 years ago

“I buy much more tools and accessories most of them are all ready out of us. And some I don’t receive a few time after a few week they send me sorry we can’t deliver you this article …..”

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Posted 3 years ago

“Very good service and excellent quality”

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Posted 3 years ago

“Easy and quality website”

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Posted 3 years ago

“I know some people will be in total disagreement. Shop Local etc. I use Amazon for the great offers and huge range of goods available. The quality and range, as you would expect! is simply awesome. Delivery to your door for people that may struggle for one reason or another, is a huge bonus. More importantly! During these tough times a lot of the goods are less expensive than some budget stores.”

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Posted 3 years ago

“Great experience!”

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Posted 3 years ago

“For me Amazon is a modern and convenient online store. There is a huge selection there, probably even more than on Aliexpress. I've read reviews about Amazon on various sites. Not a hard way to pay and not too long delivery time. But it's hard to choose a seller, there are a lot of them and many products have different prices. You can read more about the site on Revieweek (https://revieweek.com/review/amazon/).”

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Posted 3 years ago

“Easy, fast, reliable, good communication, tracking, easy returns and refund.”

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Posted 3 years ago

“Very fast shipping on every order, it can happen to deliver it on the same day you order! Customer service also excellent, if anything happens to your parcel they will resolve it.”

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Posted 3 years ago

“I really don't like purchasing anything from Amazon. I feel I'm feeding a conglomerate monster that treats it's workers with disdain and contempt”

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Posted 3 years ago

“I have always used Amazon and have been a prime member for years. Lately they have been doing something that feels underhand. In purchasing an item, the delivery date is given as next day or 2 days bit then the second that 'buy now' is hit, the delivery date changes to over a week and I feel like I've been duped. This has happened 3 times and now I'm not ordering from them. I tried to complain by email but it bounced back as the complaint inbox is no longer manned. I totally accept longer delivery times when things are challenging as they are now, but why pretend it's going to be quick when it's not? It feels like false selling.”

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Posted 3 years ago

“Charge extras and don't replace money when wrong”

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Posted 3 years ago

“Absolutely trouble free so easy and quick”

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Posted 3 years ago

“great value quick and easy”

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Posted 3 years ago

“Every item arrive on, or before time. The price of most goods are very competitive, and they have a back-up customer care service that works. You can order through them with confidence.”

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Posted 3 years ago

“Very easy to use platform great deals and next day delivery, who can ask for more.”

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Posted 3 years ago

“Always excellent service prices are usually below average RRP, customer if there are any issues very good. Posting service on prime very good unless it’s Royal Mail”

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Posted 3 years ago

“I needed to get my daughter a gift and as she lives quite far away and I needed to get her a gift asap. Using the Amazon Gift card was perfect as she is very particular about what she likes. The gift card meant she could buy what she wanted and when. Great service !!”

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Posted 3 years ago

“Easy to use sight great experience using them A***”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews