Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“Very delivery and return”

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Posted 3 years ago

“perfect orders and delivery, and returns if needed, fast and efficient”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“I find what I need very quickly and can compare prices, sizes and buyer's comments easily. I can't fault the service as delivery options are also excellent.”

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Posted 3 years ago

“You can find all what you need,good prices”

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Posted 3 years ago

“I will recommend for everyone to compare & get a good a car insurance from confused.com”

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Posted 3 years ago

“Usually items ordered are delivered the following day. Have the majority of supplies I ever need”

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Posted 3 years ago

“Amazon prime is a joke. My item didn't arrive yesterday. I looked on the Internet and saw that the driver said he tried to deliver. No he didn't, someone was at home all day. Rang Amazon and was told they would re-deliver today. Well nothing has arrived again. Rang Amazon to be told nothing has been updated and my parcel won't be delivered today. The person on the phone last night has not instructed for re-deliver. Will be cancelling Amazon tonight they are useless.”

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Posted 3 years ago

“Nothing is free with Amazon all you want to watch there is a price, if only 8.99 a month was enough. It is a con really upset with the subscription.”

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Posted 3 years ago

“Easy to order great prices”

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Posted 3 years ago

“Very reliable”

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Posted 3 years ago

“Order late in the evening and receive the next day very good prices”

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Posted 3 years ago

“A quick and easy service that delivers everytime. Returns are also easy and for most products there is that guarantee that you can return goods that are faulty or not suitable. Also offers other services such as tv, books, gaming and much more.”

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Posted 3 years ago

“Love Amazon very good quality and easy to use and navigate”

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Posted 3 years ago

“They always have what you want a great price and mostly free delivery with no fuss on returns”

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Posted 3 years ago

“Amazon delivery of my order was rubbish - not for the first time. We have a secure delivery box right by the door, with clear instructions in 1-inch-high lettering. Other couriers use it, but Amazon ALWAYS dump packages on the doorstep in full view from the road.”

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Posted 3 years ago

“It's the place where you have control and has it all in one stop shop greatest invention ever made in human history mankind is great we can change the lives of billions with are creativity from I am human”

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Posted 3 years ago

“I have amazon prime, gaining deliveries quickly and includes audible where I can choose from an endless list of books to listen to. If I have had any problem, Amazon has very quickly made it right, whether it be a lost delivery or a refund for a no show. Awesome company.”

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Posted 3 years ago

“Amazon always deliver when say if not earlier. Friendly helpful delivery staff. Was able to pay for my last item monthly without having to try through credit”

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Posted 3 years ago

“They have all products that i need and deliver at home fast”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews