Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 9th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never a problem with ordering and 99% on delivery”

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Posted 1 year ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 year ago

“i bought an outside light from the big home shop company i contacted them through amazon in november 2023 they have not refunded me when it was faulty and under the gaurantee i contacted amazon customer service a few times they said they would look into it not heard back its been months a waste of time and they are still allowing them to sell on amazon.”

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Posted 1 year ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 1 year ago

“Poor communication regarding a gift that was returned”

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Posted 1 year ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 1 year ago

“deliveries on time goods as stated no risk sale,”

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Posted 1 year ago

“Scam!!! Avoid !!! I bought lights for home, first time the purchase didn't arrive as was out of stock despite I paid for it and got delivery notification, when I ordered similar product again it also never arrived. I contacted Amazon support who said that I can't get refund until I get report from police !!!! (Just imagine the level of inconvenience!!!) I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines. When I contact support they they just reply me as robots standard phases and close the chat / phone call. Not responsible, disrespectful, scam store!!!”

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Posted 1 year ago

“I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much”

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Posted 1 year ago

“Quality makita tools”

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Posted 1 year ago

“Fast efficient service”

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Posted 1 year ago

“Purchasing an Amazon gift card is a great idea if you are stuck for a present Idea. It gives you lots of options pricewise. It is such a simple and easy process as they are available through so many retale outfits.”

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Posted 1 year ago

“Great to deal with, have a great choice of goods and very good delivery service”

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Posted 1 year ago

“Hey iam sameer”

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Posted 1 year ago

“There is a chair and a box on the wall to put the parcels in and I have a sign. I also have a note attached to the delivery instructions. Still this falls on deaf ears. Calling customer service is a waste of time, they say sorry, we take your complaint seriously but nothing improves.”

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Posted 1 year ago

“Orders always despatch quickly & items A1 would order as easy to use & saves time shopping in the high street”

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Posted 1 year ago

“quickly, reliably, politely and cheaply”

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Posted 1 year ago

“Fast and reliable service”

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Posted 1 year ago

“Quick delivery and reliable service”

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Posted 1 year ago

“SO EASY TO SHOP AND BUY WHAT I NEED DELIVERY NEXT DAY ON MOST THINGS SO BUSY SO REALLY HANDY”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,438 reviews