Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,238 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,238 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sick of Amazon removing legitimate reviews to protect sellers. A seller sending a white label copy of the advertised item is NOT ACCEPTABLE Amazon”

Helpful Report

Posted 9 months ago

“Amazon is very convenient for shopping and I most admit I use it very often, but customer service nowadays is extremely bad and the staff is very rude and unhelpful. I order a product which cost £40 (not much and not a big deal about it) I receive a phone call from the driver on the day, I gave him a very clear instruction of where about he can leave the package, arrived home asked my neighbours for the package they said they haven't got it, checking around the house nothing left anywhere. obviously the package get lost. contacted the customer service they said to call them after a couple of days. called them after a couple of days as they asked and the start to be extremely rude and very robotic. Let's start with Shweta, the very first sentence came out of her on the live chat is to check my email. and after that she refused to speak with me or even to have any interaction. I spent over 45 minutes on the chat trying to speak with her and she kept saying we will not help without a police report. I asked for the manager who I thought will have a little bit of common sense that it's ridicules asking for police report for £40 product, I was not asking for refund and I was simply asking them to send another product. Of course we need to give big shout to the most useless manager, rude, unhelpful and extremely disrespectful Jacob Raj K, who demonstrate to be nominated for staff award for being a jerk and disrespectful, he was so rude from the very start, and the conversation like we will not do anything until you put a police report, send us a PDF and it must be closed. I got the same standard email as I got from the first staff 3 times!!!!!!!!! Jacob of course wasn't even welling to listen and I personally think he shouldn't be near customer service. I sent the police reference number after a couple of days, to receive the same exact email as before without even a name on it. I am a person with common sense, as Amazon stating " Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered: - Information collected at the point of delivery. - The package weight and reported condition upon delivery." I simply asked for a photo, or if they can contact the driver and I have no issue of going around and ask for the package, but instead of helping I got that we will not help without a crime report!!! You need a crime report in major city like London, I am sure the police had a laugh when they saw that, for £40 forty freaking pound. If I can give you below 0 star I would. it's disgrace that you refused to help even when your customers saying I am happy to go and knock on people doors to find the package and not to cost anyone extra.”

Helpful Report

Posted 9 months ago

“I am closing my account with Amazon despite being a very loyal customer, I have had it with the Edinburgh Depot and in particular the Station Manager, who does NOT care about the Customer at all and ignores the Executive who tell him/her to investigate and contact the Customer. How he/she is still with the company, I do not know, but it just goes to show the lack of Duty of Care goes right to the top, John Boumphrey who just passes the buck to anyone and everyone else. Jeff Bezos would be ashamed with what the UK staff, right to the top, have done to the company. Do not even start me on the Indian and UK Contact Centre who are robots, NOTHING more, if it goes of script they get frustrated and tell porkies or ignore you altogether. If there is not a shortcut key, they can't type or understand, India or the UK.”

Helpful Report

Posted 9 months ago

“Having recently relocated to a house featuring hard floors in many rooms, I found myself in need of various felt pads. This was not only for any newly purchased furniture, but also for replacing old ones. Amazon was my go-to, and I found a selection that admirably fulfilled this requirement. What's more, the delivery was impressively swift, adding to the convenience of my purchase.”

Helpful Report

Posted 9 months ago

“Ordered a Samsung mobile phone and received a hair clip. Try to chat with online assistant without going anywhere. Even when I tried to schedule a customer service call back, it is not available. You are an absolute disgrace Amazon UK. Will never buy anything from you ever. You do not deserve to be in the business.”

Helpful Report

Posted 9 months ago

“Tracking the parcel is agood idea, but even you see the delivery oerson is in your area with just 2 stops to go., you expect them shortly then suddenly the delivery time changes and they are off elsewhere. This has happened quite a few times and then you are stuck waiting for hours before the delivery finally arrives. Not good customer servic”

Helpful Report

Posted 9 months ago

“I don't give 0 stars because I can't. I bought different items for prime day, they said they were delivered but of course they were not. They made me to wait 4 days saying that they will resend (because I want all of them). And now, without asking, they are just refunding the money with no other option. Where is the amazon that was asking their customers? They don't care anymore. Of course I'll try to avoid as much as I can And customer service is awful.”

Helpful Report

Posted 9 months ago

“I have been a customer for 15 years. They have a system whereby when you ring up customer services is 50/50. Some speak good English, and the other half don't. They also have a system what l call good cop/bad cop. Which means if the person dealing with you cannot help you, they pass you onto another department where these people can be annoyingly disrespectful and rude. Also they enjoy it if you become angry. These people are known as the bad cop department. Also they are an evil group of backstabbers who gang up against you. I have always given Amazon UK the benefit of the doubt, but unfortunately it is time for me to move on and say: GOODBYE AND GOOD RIDDENS. 👎☹️👎”

Helpful Report

Posted 9 months ago

“I recently bought the Retro Game Handheld Console from Amazon.uk, and it's been amazing! My son is thrilled with it, and here's why: The console is compact and has a vibrant display that immediately caught my son's attention. Setting it up was a breeze, and with the Linux system and 64G storage, we have access to a vast library of classic games. The gaming experience is seamless, with smooth controls and impressive graphics. It supports various gaming systems and genres, offering endless entertainment options. The console feels sturdy, ensuring durability during long gaming sessions. The battery life is impressive too, providing hours of uninterrupted gameplay. I want to recommend Amazon.uk for their prompt and reliable service. Ordering was smooth, and the package arrived securely packed and on time. In conclusion, the Retro Game Handheld Console has brought endless joy to my son's gaming experience. Its compact design, extensive game library, seamless performance, and durability make it a fantastic choice. Thank you, Amazon.uk, for delivering this delightful gaming experience”

Helpful Report

Posted 9 months ago

“wwerasd asdas”

Helpful Report

Posted 10 months ago

“Make orders and transactions on your bank card without your permission - no order arrives then they lie and say it is coming then it isn't then it has you have it when you don't and then don't do anything 90 pound stolen - customer service - none they lie - avoid I placed 1 order and paid once and only did this and only got 1 item delivered they placed 2 orders at different times for the same item and said I got them I never did I have reported them to the police - they don't care another lie they have to call the police to check my crime reference number ? then it is busy try again and wait 2 months and come back to us why they have stolen £90”

Helpful Report

Posted 10 months ago

“Amazon a to z guarantee for peace of mind utter garbage.I am disabled and because my walking getting worse i have a damaged spine and M.S i decided to look for a mobility scooter one caught my eye on amazon it was a self folding lightweight but was £1725 but i noticed other sellers from china were selling at £985 i was a bit dubious but was backed by the amazon a to z guarantee peace of mind RIGHT? as it turns out no very WRONG.I ordered the scooter 28th april after few days was sent a tracking number was to be delivered between 12th may and 17th may,on 16th of may i still had not been sent a notification the carrier would be delivering so i contacted the seller he replied dear friend i have contacted the courier and its still in transit wait another couple days,on 18th i contacted amazon smelling a large rat the tracking number only worked on china post and said the unit no mention of what it was was delivered on 9th may to unknown address? the first agent i spoke to tried to find carrier information but could not although was established was supposed to be delivered by DHL he then sent message to seller saying the tracking was faulty i got another message from seller saying he had talked to courier and was sorting out,adifferent customer service agent tried to make sense of the tracking each time this was being passed up to senior members of staff to investigate obviously were on tea breaks throughout all this sorry episode,she then said she would make an A to Z claim this was on the 23rd may on 24th i got a reply back which deeply upset me it said AFTER A COMPLETE INVESTIGATION AN TALKING TO THE CARRIER WE BELIEVE YOUR PARCEL WAS DELIVERED TO THE CORRECT ADDRESS.(this has since been proved to be absolute bull)i was in shock they also said i should contact police and get a crime number,i luckily am not like many disabled who would just lose the money rather than fight even though stressful.i sent them a stinking email asking who were the carrier as had not been officially shared with me?when was it delivered i:e date to me where was copy of my signature for scooter? why did DHL not send me intention of delivery notification?they did not reply to this request i spoke to their customer care agent who had phoned me back next day as she had promised she sent message to seller saying he promised to refund and should do so she sent me a confirmation of this i got that at 2-30 am at 6 am got another AtoZ bull email saying they had lookied into same as last time and was still sure on 24th i contacted my bank they could not beleive rubbish amazon giving and said wait till 29th and they would issue a charge back application and as was told was almost certain to succeed.i did some further digging through EMS tracking and found my scooter was delivered to MK18 1EG which is in hunter street BUCKINGHAM 74.2 miles from my home address no further tracking information was available????????? i have been constantly telling the useless company amazon it seems a SCAM is running under their noses there are currently 11 sellers all from china all new sellers selling the scooter at vastly undercosted prices.in fact my partner did not know i had ordered this scooter and as its my birthday 30th june has ordered one for me to arrived between 18th-28th june at the unbeleivable price of £498 plus £1 p/p from an amazon chinese seller i have passed this information on to amazon i told the agent who was helping when been proved i had not received this item as i was accused of basicly stealing i expected amazon to issue you me a full full apology from a senior manager from the A to Z team did i hell on 27th may i got a message saying we have granting me a refund and telling me would be credited to my card a PATHETIC response from AN AROGANT COMPANYwho laughingly bills thereself as building the most customer centric comany the truth is vastly different not a single word of apology for the stress their incompetent company had made me endure for days i phoned them informed them i was considering going to press over this injustice the manager of customer care did apologise but said the A to Zdepartment would not do so she then insultingly offered me £20 for all the hours i had put into fighting this and my frustration, i told her to stick it.i wonder if AMAZON will actually read this and reach out i think odds about 985 to 1 lol.but the moral is dont trust AMAZON A to Z and DEFINATELY do not spend more than you can afford to lose on AMAZON who are clearly CON ENABLERS as long as they get their cut”

Helpful Report

Posted 11 months ago

“Dear Amazon Customer Service, I am writing to express my extreme dissatisfaction and disappointment with the level of service I have received regarding my recent order of a new monitor. I must emphasize that my experience with Amazon's customer service has been nothing short of abysmal. On June 14, 2023, I placed an order for a monitor as my girlfriend had to fly into the UK due to a family emergency. Unfortunately, my mother had been taken to the hospital, and my girlfriend needed to work remotely, which necessitated the urgent purchase of the monitor. Understanding the urgency of the situation, I relied on Amazon's reputation for reliable and efficient delivery services. However, to my utter dismay, the monitor failed to arrive on the promised delivery date. Frustrated and concerned, I immediately contacted Amazon's customer service on Sunday, June 15. I expressed my extreme dissatisfaction and disappointment, highlighting the urgency of the situation and the need for the monitor to be delivered promptly. I vividly remember expressing my hope that I would not be having the same conversation with your representatives the following day. Much to my disappointment, not only did I receive no resolution or explanation, but I also did not receive any response from Amazon regarding my concerns. It is profoundly disheartening to witness such a lack of professionalism and disregard for customer grievances. I find it incredulous that Amazon would send several delivery updates only to fail to deliver as clearly outlined. Moreover, the lack of accountability and responsiveness from Amazon's customer service department is simply unacceptable. It is as if your customer service team operates on the moon, far removed from the realities of timely deliveries and customer satisfaction. The inability to address my concerns, coupled with the repeated failed deliveries, has left me both profoundly disappointed and infuriated. As a long-standing customer, I have come to expect a certain level of service and reliability from Amazon. However, this recent experience has shattered my confidence in the brand. I implore you to rectify this situation immediately by ensuring the prompt delivery of my monitor today. Additionally, I request a formal explanation for the repeated delivery failures and an apology for the lack of response from your customer service team. If this matter is not resolved satisfactorily, I will have no choice but to reconsider my future purchases from Amazon and share my unfortunate experience with friends, family, and on various online platforms. I trust that you will take my concerns seriously and take immediate steps to rectify this situation.”

Helpful Report

Posted 11 months ago

“tesfsdfsd sa sfsfs sd fsdf sdf s sdfsd f”

Helpful Report

Posted 11 months ago

“Amazon deleted ALL of my reviews because I left a bad review on Lord of the Rings, Rings of Power. I am no longer allowed to leave reviews on the site. Customer service have done nothing, on several contacts, and are worse than useless. I am no longer subsribing after 15 years of Prime membership. What a horrendous way to treat a loyal customer. If you do want to review, do not review their precious TV show, at least not honestly, Amazon cannot take the criticism.”

Helpful Report

Posted 11 months ago

“Personally, I've had enough of rubbish being delivered, return refunds taking up to 30 days and he endless difficulties trying to sort the issues. Back to the shops for me. Too much wasted time on internet which was designed to "Save time"? That statement was pure muppetry!”

Helpful Report

Posted 1 year ago

“I was really looking forward to getting a new mattress through Amazon as a Prime member. However, my order was canceled for no reason, and I had to talk to one of their customer service agents. The agent apologized for the mix-up and told me to place a new order for the same mattress. But here's where it gets fishy: the price of the mattress had gone up by 65 quid. The agent said not to worry, and that I'd get a refund for the price difference, and I believed them. They even messaged me saying, "I’ve requested an amount of GBP 64.01 to the original payment method. It should be deposited by your bank/card provider within the next 5-7 business days with no issues." Unfortunately, I never received the promised refund, even after calling Amazon a week later. I can't believe that an Amazon customer service associate would lie to me like that. As a Prime member, I expect better service from Amazon. Just be careful when dealing with their customer service.”

Helpful Report

Posted 1 year ago

“Excellent service throughout the orders I regularly make”

Helpful Report

Posted 1 year ago

“i try to log on my account and amazon ask for approve (cause i log on my account) from my phone...and i received nothing on my phone,so how can i log on my account??? when i speak with someone from customer services they dont know how fix my problem...STAY AWAY...!”

Helpful Report

Posted 1 year ago

“I have not received a parcel (value £119.99). Amazon claim that it was handed to a resident at the delivery address. This is a lie. They will not refund me unless I file a police report. I have contacted the police who will not file a report because Amazon have no proof that it was delivered to me therefore Amazon is the victim of any crime not me. Amazon's "proof" is the order number, a delivery confirmation email and a tracking ID number. None. I have lost £119.99 and can do nothing about it. I am looking into legal action against them.”

Helpful Report

Posted 1 year ago

Amazon UK is rated 4.7 based on 13,238 reviews