Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,433 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 1 year ago

“I have always been happy with Amazon (aside from the fact returns could be a smoother process in Ireland) until today. I had two accounts, UK and US, but they were not linked as prime membership, order history, etc. didn’t show on US account and emails received are from different email addresses with different registered companies shown. As I could not connect prime to my US account I decided to cancel it. However, this also cancelled my UK account despite them being separate and correspondence received in relation to cancelling the US account not mentioning cancelling my UK account. I now can’t access my ring doorbell, prime tv or amazon for UK and have lost money as I have paid in advance for subscriptions. I called within 15 minutes of account access being removed and was on the phone for 1 hour and 7 minutes having consistently being put on hold and was told there is nothing that can be done. At no point was I offered a call back when the issue had been looked into and the agent insisted I stay on the call while she typed up notes even though my call was not going to be further transferred and I explained that I was abroad so the call would be expensive. I assume that was so another call didn’t drop in but poor customer service. It was mentioned on the call that the agent could see my account yet it can’t be reinstated - I just don’t understand. I’m really unhappy with the lack of clarity in relation to closure of the account and can’t see how it is compliant under GDPR. There is no way my data was permanently deleted so quickly and I don’t know why it can’t be reinstated considering I didn’t consent to erasure of my UK account and requested it be reinstated.”

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Posted 1 year ago

“Always best prices and brilliant service”

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Posted 1 year ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 1 year ago

“Prime is very good I have it with my TV as for my shopping”

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Posted 1 year ago

“Rubbish service,I have contacted them 3 times in one day for the same parcel and every time they said it will definitely be delivered today, I was checking and the parcel didn't move from depot. Don't buy from them they are expensive and don't do the delivery either, they are taking your money, using it and giving refund after 7 days but you are paying straight away. Buy from eBay is cheaper, the same products. On third time I've contacted them after 1 minute of writing 2 words the guy just abandoned me and I was waiting like a stupid for someone to answer but nop they just left the chat like that for me to get mad and shut it down what I have done after 15 min of waiting with no answer anymore. The same issue with parcel not delivered in 2 weeks consecutive, I will definitely stop buying from them .”

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Posted 1 year ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 1 year ago

“Is it me or has Amazon Prime next day delivery got worse over time.”

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Posted 1 year ago

“really good company, useful site”

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Posted 1 year ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 1 year ago

“Non-existent customer service and don't want any criticism because they aren't interested. Ordered a ring doorbell advertised as next day delivery. Got a message saying we will advise you when item dispatches. I rang about it and was given the run around as if them lying is completely acceptable. ELEVEN DAYS LATER with the item still not dispatched despite all that time STILL advertising next day delivery I cancelled and got one from a different website EVEN THOUGH AMAZON OWN RING”

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Posted 1 year ago

“deliver on time and always sort any problems I may have”

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Posted 1 year ago

“I am Long time Customer. Now days Amazon Customer Services chat like Scammers.”

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Posted 1 year ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 1 year ago

“Useless driver stole my item no help from CS”

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Posted 1 year ago

“Nearly always next day delivery. Huge choice and fairly priced”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“I ordered a product then changed my mind and cancelled. I spoke to someone at Amazon and cancelled the order. The courier still tried to deliver to my elderly neighbours who I had specifically instructed NOT to accept the product, he LIED to them and bullied them into accepting the product. Despite cancelling Amazon stole my money and it took weeks to get my money back! Took weeks to get the item picked up too! They claim to be a world leader in customer service it’s a LIE! It’s almost impossible to speak to a human and if you get answers by e mail they are all copy and paste nonsense from the Indian sub continent.”

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Posted 1 year ago

“Family nudists and incest erotica”

Amazon UK 4 star review on 2nd November 2024

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Posted 1 year ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,433 reviews