Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,455 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 1 year ago

“Good products but can get cheaper on e bay”

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Posted 1 year ago

“Order arrived on time definitely recommended amazon.”

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Posted 1 year ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 1 year ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 1 year ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 1 year ago

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 1 year ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 1 year ago

“Amazon is always best and reliable to use.”

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Posted 1 year ago

“Great fast service..just the best company all round.love it”

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Posted 1 year ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 1 year ago

“Are you able to recover your Investment Funds had to seek help until I was directed to Sharon Oneil sharonrecoveringexperts @ gm ail .c o m and his Recovery company and Foundation helped recover all the money.”

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Posted 1 year ago

“You mess so many things up, try and take money we don’t owe you etc… Your customer service used to be very good but now it’s abysmal! We have to spend so much time sorting out your errors and obviously don’t care !”

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Posted 1 year ago

“Company is a joke!!! Ordered Ray-ban sunglasses, it arrived and not the same as the ones I ordered... Amazon then asked to return it to an address in Slovakia, I had to pay for it and they would have refunded me, now they refuse to pay me back. The sunglasses arrived in Slovakia and now on their way back to the UK as they failed custom clearance. So now I am sitting with sunglasses that is not the correct ones. Now amazon is requesting a photo id from me to investigate and for me to get a refund!!! Been a customer for god knows how many years, now this! No way I am sending any photo id to them! Bloody jokers! Won't use amazon ever again!”

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Posted 1 year ago

“7yrs old son buy mum a cardigan for Xmas it was due on the Monday but arrive Sunday mum answered door was given a clear plastic package with cardigan clearly showing son saw that mum has seen Xmas present and was crying his heart out . all i can say is thank you for ruining a little boys gift to his mum, by the way you only got 1 star because it would not let me leave it blank.”

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Posted 1 year ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 1 year ago

“Some items are dearer than the supermarkets, its just you need tovshop around first.”

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Posted 1 year ago

“Ordered from Amazon and great service”

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Posted 1 year ago

“Too many choices and sometimes descriptions not clear”

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Posted 1 year ago

“Dishonest delivery drivers December 5th, 2024 Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated. So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time. So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing. I was then met by my neighbor, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item. It was at this point he handed me my package, why lie and be dishonest, not impressed at all.”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,455 reviews