Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,235 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,235 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love making purchases especially with Prime membership. So easy and fast delivery”

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Posted 3 months ago

“Always competitive and packages on time”

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Posted 3 months ago

“Quick and easy process. Quick delivery!”

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Posted 3 months ago

“Brilliant service”

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Posted 3 months ago

“Amazon great selection of products with Prime next day delivery at good prices overall”

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Posted 3 months ago

“Great service as always”

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Posted 3 months ago

“The best oooooo the best oooooo the best, how great it isssssss, dun dun dunnnnn”

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Posted 3 months ago

“Very good very fast delivery they have pretty much everything”

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Posted 3 months ago

“Good fast availability and delivery”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“delivery excellence, convenient shopping”

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Posted 3 months ago

“Can’t fault this company, no problems ordering anything and the returns are a piece of cake, no endless boring questions about why you’re returning the item, and they refund automatically, so no worries there. They’re my “go to” company for whatever I’m looking for, and best of all, the prices are pretty good, they even offer you cheaper alternatives .”

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Posted 4 months ago

“Item exactly the same information, quality and cheaper than rival sellers.”

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Posted 4 months ago

“Great choice and frequent deals so I use it a lot”

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Posted 4 months ago

“Ordered a lap top in Early November with a delivery date of the 9, 10, 11th December, the date kept changing, I then got a date of the 10th Jan 2024, I cancelled the order but won't get the refund until 7 days later, they have had the money for 8 weeks.”

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Posted 4 months ago

“An excellent service with great products”

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Posted 4 months ago

“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”