Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,433 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“Always there when I need them. I just bought a last minute gift for a relative that lives miles away. When it’s difficult to travel to see them it’s so easy to order via Amazon and have it delivered. Anything is possible even gift wrapping and personal messsge. Brilliant.”

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Posted 8 months ago

“Fast reliable & hard working staff from warehouse to delivery drivers, and always at a good price.10/10.”

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Posted 8 months ago

“Nothing but good from them, sorts out all issues I ever had. Been w them 5 years”

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Posted 8 months ago

“Great service standards!”

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Posted 8 months ago

“Had an interesting experience yesterday. Amazon made a delivery and simply dumped the package on the doorstep and walked away. Did not ring the bell, knock the door or leave the package in the designated safe place. This has happened before, so I complained, The reply I got was “Drivers who deliver on Amazon's behalf typically do not knock on the door or ring the bell unless a signature or one-time password is required.” I checked on Google and this is correct. Amazon do not have a policy that requires couriers to make contact with customers. It is up to the driver to decide if they want to ring the doorbell or knock the door , all depends on how they feel or what mood they are in. The only exception is if a signature is required. So much for the aim of being the World’s most customer centric company. Makes no difference to them if your package is stolen or weather damaged. Just that the driver didn’t feel like knocking your door that day.”

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Posted 8 months ago

“Prompt delivery”

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Posted 8 months ago

“Quick delivery and always great service.”

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Posted 8 months ago

“I am extremely disappointed with my recent experience with Amazon's customer service regarding a return. I had to return an action camera that contained two lithium batteries, which prevented me from using a prepaid label. As a result, I had to send the items through Parcel Force, costing £10,75. Despite providing the invoice and proof of postage, customer service agents doubted my claims and abruptly ended chats on multiple occasions. I was even accused of being dishonest, which was incredibly frustrating as I had been forthcoming with all the information. I have always been a loyal Amazon customer, appreciating the convenience and reliability of their services. However, this experience has been quite disheartening. I kindly request that Amazon review my case and consider refunding the postage cost.”

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Posted 8 months ago

“i lost my money to this fraudulent broker, but was able to reclaim my lost funds with the help of bruce_nora_254_(@)gmail .com”

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Posted 8 months ago

“Pretty much always find what I want at reasonable price. You do need to check elsewhere but generally it saves having to spend money on petrol and parking and item with prime delivery might be cheaper or same price as shops. Easy returns also and refund made as soon as you return to a collection point.”

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Posted 8 months ago

“Had what I needed. Quick delivery. Was cheaper elsewhere but ease of use and free delivery won”

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Posted 8 months ago

“Love amazon it is my first point of call to shop Easy to use and products come quickly with prime delivery”

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Posted 8 months ago

“The best reliable place to be. All the items I have purchased are excellent value.”

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Posted 8 months ago

“Always has what I’m after. Good comparisons.”

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Posted 8 months ago

“Very good”

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Posted 8 months ago

“Always I had best experience.”

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Posted 8 months ago

“Easy to order with an excellent selection of products on offer.Nest day delivery. If a product needs to be returned this is a quick and easy process with no hassle money back guarantee.”

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Posted 8 months ago

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 8 months ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 9 months ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 9 months ago

Amazon UK is rated 4.7 based on 13,433 reviews