Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 4 months ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 4 months ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 4 months ago

“Always a first class service”

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Posted 4 months ago

“Always curtios ,delivers on time”

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Posted 4 months ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 5 months ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 5 months ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 5 months ago

“Easy and quick to make an order and to review goods, very commetitive”

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Posted 5 months ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 5 months ago

“Good products but can get cheaper on e bay”

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Posted 5 months ago

“Order arrived on time definitely recommended amazon.”

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Posted 5 months ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 5 months ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 5 months ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 5 months ago

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 5 months ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 5 months ago

“Amazon is always best and reliable to use.”

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Posted 5 months ago

“Great fast service..just the best company all round.love it”

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Posted 5 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 5 months ago

Amazon UK is rated 4.7 based on 13,404 reviews