Since June 3, 2015, I have talked to six Amazon customer service reps regarding one of their updates crashing my KF and rendering it non-working. Each conversation required me to detail that the update immediately preceded the crash. Each time, they said they'd get back to me. My last call was on 6/6 and I am still awaiting a call back from "Jenny" who promised a resolution call the next day (6/7). Amazon has grown too big to care about individual customers. They don't need me or my business any longer.
9 years ago
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