Stuart M
I ordered Outsunny Garden Rattan Furniture Sofa Table Outdoor Wicker Weave Chairs Patio Set - Black (4-Piece) from amazon. The furniture was easy to assemble, only taking about an hour to complete. Although the tool that came with it wasn't really up to the job. Fortunately, I had one of my own. Once assembled, it looks great, my only crtitisism would be that the chairs are quite narrow. I know that the sizes were listed, but the image makes them seem bigger. Delivery, however, was a complete shambles. I ordered this set on the 27th May, and on the 30th I had an email from Amazon confirming delivery on Saturday the 3rd June. I had a call from Arrow XL on the Friday morning also confirming the delivery time on Saturday. By the time I got home from work on Friday, I had a voice mail from Arrow saying that they would not be delivering on Saturday because they did not have all the packages. If that's the case then why arrange the delivery. Obviously, no one was there when I called, and didn't get hold of anyone till the following Monday. They said that part of the goods had not been received from Amazon. Obviously taking no blame themseleves for losing a package. I then got a call confirming the delivery for Friday the 9th, only to receive another one from them on Thursday the 8th, cancelling it because, again, they did not have all the packages! Not wanting to wait for them to find their lost package, I cancelled the order and re-orderd it again, expecting Amazon to use a different courier after all the complaints I had made to them. But no, Amazon used Arrow again. This time Amazon scheduled it to arrive on Saturday the 17th June. On the Friday, I could see that Arrow had it, but the status change to contact customer. I contacted them straight away, and they said it was at that status to arrange a delivery date. I said that it was already arranged for the next day, but they said it wasn't. The earliest they could deliver it was the Monday. I had no choice but to agree to this or a later date. Once I had finished talking to them, I re-checked the tracking only to see that they had changed it to Postponed by customer! Making it look like it was my fault they didn't deliver it on time. Amazon seriously need to drop this courier. I tried to put this as a review, but strangely enough, amazon rejected it and prevented me from posting another review!
6 years ago
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