I signed up for Prime on the assumption I would get next day delivery. Unfortunately what is not clear is that it's only 1 day if they have it in their stock. Out of 5 items 3 took several days as they were not sent out by Amazon direct. One item (a games machine) was damaged in transit and never delivered. I ordered the counsel as a bundle (£199.99) and the game arrived separate. They refunded £166 for counsel and told me to reorder just a consel, but the cheapest was £199.99. Not including game leaving me £33.99 out of pocket. Long story short they reluctant,y gave me a "goodwill gesture" of £34. Needless to say I cancelled Prime.