My review is based on their returns policy only. I ordered a storage chest from them flat packed. On opening the box it was clear to see that the lift-up lid was broken, no good at all. I contacted the customer services dept to ask about getting a replacement lid, only to be told "to return the whole thing and we will reimburse the postage cost as it was damaged on receipt, and we will arrange a replacement for you". I was told to use whatever carrier I wanted too, the "cheapest" was Parcel Hero at £22.50! That`s ok I thought, Amazon will be refunding me the carriage cost. Well, I had my refund from them, for £4.75!!! So I had a damaged unit delivered (replaced admittedly), and for the privilege of spending £22.50 to return their own damaged goods I received the princely sum of £4.75, WHAT A RIP-OFF OR WHAT!