I’ve had a very bad experience with amazon customer service. I’ve purchased google play cards on amazon, it was hacked and I couldn’t redeem it as it was already used!! One candidate at Amazon customer service promised to refund me all the money between 5-7days but they never did! They wasted my time for 2 weeks to do their investigation. Every time I get in touch, they’d promised to get in touch within 24H but it took days! I’ve requested a call from them this morning, as they’ve promised someone will be in touch shortly, no one did and I had to call them by the end of the day! Their decision was (these cards were redeemed “obviously they don’t care who redeemed it” and I am not entitled of a refund) and I had to contact google again to request a refund! Their advice was to get in touch with my bank and request a chargeback, what a joke