Amazon is a very good idea that is very poorly thought out. Customer service is a joke and seems to have been designed in such a way that it is difficult to find and when you do manage to find it they have a limited choice of what you ‘the customer’ can complain about. I was and still am having problems with same and next day deliveries not arriving when they should. Trying to complain about late deliveries is nearly impossible, plus when viewing orders it does not state the originally quoted delivery time. This is very annoying because more often than not items that are same day or next day delivery cost more than their standard delivery counterparts. It’s about time Amazons delivery and customer service (or lack of) were investigated.