Received only half of my Amazon order, and what I received was not only defected, but the case it came in for cracked. I contacted Amazon for a return label and they said I had to take it to a UPS store, we don’t have a UPS store. We have UPS access points and UPS drop off mailboxes. They said that that is not what they wanted to do. Then they sent me a label that said they would deduct seven dollars from my refund for UPS to pick it up! Why would I pay seven dollars for an order that was not fulfilled? They have a really going down hill and if there was less than one star, I would give it. Greed once again strikes to the consumer. Horrible, inexperienced representatives and I called four different times hoping to get one that had some knowledge. Amazon will be next on the list to go out of business right next to Netflix. You can’t treat customers like this and expect us to return. * I didn’t even receive my order and what I received was defected, didn’t even work! They shouldn’t make it so hard for us to send their wrong sent items back to them. USPS comes to every single door six days a week with scanner in hand and they make it to where only UPS is in their logistic returns. That’s wrong on so many levels.