Phil Jarvis
Customer service is none existent- literally. You phone the number, any time of day , and are greated with a recording telling you to email instead. When I placed my order I didn’t receive the email confirmation the web page stated I would be sent upon submission. So after an hour I rang. Then emailed. No response. About a 30 minutes later I suddenly noticed they also carried my favourite Ranch dressing. So assuming they hadn’t already worked on my order I again called, then emailed a request to add this extra item to my order. Two days later I finally received my order confirmation email but no mention of the extra items nor was the email seemingly in response to my very first email. The goods arrived 48hrs later but still no response from Customer Service about my additional item. I tried ringing again, but again received the same recorded message to email. So they only hurt themselves by missing out on a larger sale. There is no excuse for non existent customer service when your business isn’t a manufacturer just a middle reseller. Its a shame because , with the US products they offer we would have become a loyal and heavy user to stave of home sickness for my wife and daughter.
5 years ago
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American Soda has a 4.1 average rating from 2,143 reviews

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