I’ve been purchasing clothing from American Tall for a number of years now…maybe since 2019? Quality seems to be there! No real issues there. But sizing is terrible!
I have ordered and reordered the same shirts (same style, color, size) and the fit is completely different from one to another. One shirts arms are way too long, one’s sleeves are bigger than the other shirts, neck is too large, etc.
I’ve seen similar reviews online so I know this isn’t just me. This seems to have gotten worse over the years.
On top of that the order/processing/return timelines are really slow, given what consumers expect these days. If I order something and end up having to exchange an item (which is about 75% of the time with AT) it has been up to 1 month in some cases before I receive the product that fits, after placing the original order. Part of that’s on me getting the return back in the mail, but I usually do that within a day or two of receiving an order.
I really like the styles you provide and the fact these clothes actually fit tall people is great. But you need to work on the sizing consistency and expediency of order processing and shipping. It’s enough of an issue that American Tall is not my first choice to order from anymore, when I have choice to order tall sizes elsewhere.
Hope this feedback is helpful. Looking forward to being a continued customer.
9 months ago
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